SN System Properties Reference
Property reference

sn_fsm_disp_wrkspc.dispatcher_workspace.hideOffShiftAgents

Hides off-shift agents from the Dispatcher Workspace agent list. Enabled by default, it omits those agents; disabling it allows the list to include all active users with the required roles.

Default
Not set
Type
Not stated
Application
Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? In Dispatcher Workspace, this setting filters off-shift agents from the agent list when enabled.
What area does it affect? Field Service Dispatcher Workspace
What does the default mean? No out of the box record exists and the scripts that read it pass no fallback value.
When should you review it? When dispatchers need to see off-shift agents in the agent list or limit the list to on-shift agents

Property record

No out of the box record exists. ServiceNow scripts read this property; create it to change the behavior.

Property name sn_fsm_disp_wrkspc.dispatcher_workspace.hideOffShiftAgents
Type Not stated
Application Not stated
Default value Not set
Description Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context
Context preview Snippet 1
... company names, product names, and logos may be trademarks of the respective companies with which they are associated. 996 Dispatcher Workspace system properties for Field Service Management (continued) Property Description sn_fsm_disp_wrkspc.dispatcher_workspace.hideOffShiftAgents Enable hiding off shift agents • Type: true/false • Default value: true • Location: System Properties list [sys_properties] table sn_fsm_disp_wrkspc.dispatcher_workspace.hideOffShiftAgents Enable hiding off shift agents • Type: true/ false • ...

Used in

Out of the box artefacts that read this property. Append the path to your instance URL to open the record and see how the value is used.

Script include: AgentScheduleUtil When the dispatcher workspace is installed, the setting controls whether the agent list includes all active users with the required roles or only those who also match the true-valued user preference. The code supplies no default, so if the setting is unset, the preference filter is used. /sys_script_include.do?sys_id=e67a5510c37312001c845cb981d3aee5
Scheduled Job: Populate Agents Daily Schedule Table When offline scheduling is disabled and the dispatcher workspace is active, the job checks whether this setting is exactly “true”; that value enables hiding off-shift agents from users in the workspace. No default value is supplied in the code. /sysauto.do?sys_id=c396087d73030010f84de1d28bf6a750