SN System Properties Reference
Property reference

sn_generative_ai.disable_dynamic_translation

Disables Now Assist dynamic translation when set to true. With the default value of true, Virtual Agent messages are not translated through this feature; setting it to false enables translation when Now Assist is enabled.

Default
true
Type
boolean
Application
Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? Setting sn_generative_ai.disable_dynamic_translation to false enables Now Assist dynamic translation for Virtual Agent, translating requester utterances into English and output messages back into the requester's preferred language.
What area does it affect? Virtual Agent dynamic translation
What does the default mean? The default value is "true", which means this behavior is enabled by default.
When should you review it? When enabling or disabling translated Virtual Agent conversations.

Property record

No out of the box record exists. ServiceNow scripts read this property and use the default value shown until you create it.

Property name sn_generative_ai.disable_dynamic_translation
Type boolean
Application Not stated
Default value true
Description Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context
Context preview Snippet 1
... Navigate to All, and then enter sys_properties.list in the filter. 2. Select the magnifying glass icon ( ) to expand the column search row. 3. In the Name column, enter sn_generative_ai.disable_dynamic_translation and then press Enter to search. 4. Open the matching record. 5. Set the property value to true. 6. Select Save to save the record. Result Chat requester utterances are ...

Used in

Out of the box artefacts that read this property. Append the path to your instance URL to open the record and see how the value is used.

Script include: TestExclusionRuleUtils The setting is read when checking whether Now Assist dynamic translation is enabled; it must be set to “false,” and Now Assist must also be enabled. If the setting is missing, it defaults to “true,” so this check treats dynamic translation as disabled. /sys_script_include.do?sys_id=434a2a637f5f52100ce4afff8c8665bf
Script include: VirtualAgentChoicePagingUtil This setting controls whether dynamic translation is enabled: only an exact value of false enables it; otherwise, it is disabled. If unset, it defaults to true, so dynamic translation is disabled. /sys_script_include.do?sys_id=af06aedbc363311096674f877840dd56
Data Broker Server Script: Lookup Dynamic Translation Property This setting is read to provide a true/false indicator: it is true only when its stored value is “true” or “1,” and otherwise false. If unset, it defaults to true; this code alone does not show any resulting change for users or admins. /sys_ux_data_broker_transform.do?sys_id=64e5b76f9f020210f0b32e5af90a1cc5

More in sn_generative_ai

Other properties in the same namespace.

sn_generative_ai.data_extraction.opt_out A value of true opts out of data extraction; a missing setting defaults to false. sn_generative_ai.nowllm_allow_overflow When the generative AI plugin is active, selects hybrid routing for requests when enabled and regional… sn_generative_ai.provider_preference_data_refresh The scheduled job refreshes the provider preference table from audit records when this property is blank or…

All 4 properties in sn_generative_ai →