SN System Properties Reference
Property reference

sn_nowassist_va.nass_animated_avatar_enabled

Enables an animated sparkle icon while Virtual Agent streams an LLM response. With the default value of true, the sparkle changes to the branded Virtual Agent icon when the response finishes; false shows an animated ellipsis after loading messages.

Default
true
Type
boolean
Application
Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? Controls whether Virtual Agent displays an animated sparkle while an LLM response streams, changing to the static branded icon when the response is complete; when false, an animated ellipsis follows the loading messages.
What area does it affect? Virtual Agent response streaming
What does the default mean? The default value is "true", which means this behavior is enabled by default.
When should you review it? Review when changing the loading indicator shown to end users during streamed Virtual Agent responses.

Property record

Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.

Property name sn_nowassist_va.nass_animated_avatar_enabled
Type boolean
Application Not stated
Default value true
Description An animated sparkle icon appears while the LLM response streams to the end user. The animated sparkle icon changes to the static branded Virtual Agent icon after the response has fully loaded. If this system property is set to <kbd class="ph userinput">false</kbd>, the animated ellipsis icon appears after the loading messages.

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs Chat streaming responses ↗
Context preview Snippet 1
... sparkle icon changes to the static branded Virtual Agent icon after the response has fully loaded. Tip: If you want to turn off the animated sparkle icon during streaming, set sn_nowassist_va.nass_animated_avatar_enabled to false in the System Property [sys_properties] table. When the animated sparkle icon is off, the loading messages are followed by an animated ellipsis icon. For more information about this ...
Brazil docs Available system properties ↗
Context preview Snippet 2
... catalog results. By default, these Mid Topic AI Search results only show knowledge base results. • Type: true | false • Default value: false • Location: System Property [sys_properties] table sn_nowassist_va.nass_animated_avatar_enabled © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other ...
Additional source link Another external reference for this property
Open reference

More in sn_nowassist_va

Other properties in the same namespace.

sn_nowassist_va.com.glide.cs.gen_ai.enable_mid_topic_ai_search_conversational_catalogs When set to true, the property includes catalog results in Mid Topic Discovery AI Search alongside knowledge b sn_nowassist_va.nass_notification_enabled This property controls the visibility of nonactionable Virtual Agent notifications, allowing users to see upda sn_nowassist_va.nass_show_end_flow_button This property enables or disables the display of the end flow button, affecting user interaction during flow c sn_nowassist_va.now.assist.generic.ticket This property specifies the sys_id of the record producer that is triggered when a generic ticket is requested sn_nowassist_va.show_ai_native_experience This property activates the AI native experience, allowing agents to utilize advanced visual responses and str sn_nowassist_va.synthesized_response.shorten_response.disabled It controls the visibility of the 'show more' button and the clamping behavior for long text responses in the

All 7 properties in sn_nowassist_va →