SN System Properties Reference
Property reference

sn_outlook_addin.create_incident_cat_item

The sn_outlook_addin.create_incident_cat_item property specifies the sys_id of the record producer used for creating incidents via the Outlook Add-In. Admins should review this property to ensure that the correct record producer is linked for efficient incident creation from Outlook.

Default
3f1dd0320a0a0b99000a53f7604a2ef9
Type
string
Application
ServiceNow Add-Ins for Microsoft 365

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property configures the record producer sys_id that the Outlook Add-In uses to create new incidents in ServiceNow.
What area does it affect? Outlook Add-In Incident Creation
What does the default mean? The default value is "3f1dd0320a0a0b99000a53f7604a2ef9", which is the baseline setting used unless it is changed.
When should you review it? Review this property when setting up or modifying the Outlook Add-In for incident management.

Out of the box property record

Raw metadata from the property record.

Property name sn_outlook_addin.create_incident_cat_item
Sys ID c1189bfaffc0230048e505f6793bf1b8
Type string
Application ServiceNow Add-Ins for Microsoft 365
Default value 3f1dd0320a0a0b99000a53f7604a2ef9
Description Provide sys_id of the record producer for create incident action from Outlook Add-In
Updated 2018-09-05 09:48:28

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context
Context preview Snippet 1
... new incidents and select Copy sys_id. c. Paste the copied sys_id into the Value field of the Provide sys_id of the record producer for create incident action from Outlook Add-In (sn_outlook_addin.create_incident_cat_item) system property. Managing incidents Working on incidents involves diagnosing and investigating the incident, recording results, and sometimes escalating or promoting the incident. Initial diagnosis of incidents is largely a human ...

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