Property reference

`sn_sow.service_desk_groups`

The sn_sow.service_desk_groups property defines the user groups associated with service desk operations. Admins should review this property to ensure that agents are correctly assigned to the appropriate groups for efficient task management.

Default: Not stated
Type: Not stated
Application: Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property allows the specification of service desk group sys_ids, enabling the assignment of agents to relevant user groups for streamlined operations.
What area does it affect?	Service Desk Operations
What does the default mean?	No default value is stated in the ServiceNow documentation.
When should you review it?	Review this property when configuring user group assignments for service desk agents.

Property record

Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.

Property name	`sn_sow.service_desk_groups`
Type	Not stated
Application	Not stated
Default value	Not stated
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... to /now/nav/ ui/home. This property specifies the default homepage that is displayed upon logging in. Role required: evt_mgmt_admin Procedure 1. Select All and then search for sys_properties.list. 2. Add the sn_sow.service_desk_groups property. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or ...

More in `sn_sow`

Other properties in the same namespace.

sn_sow.initial_metric_fetch_window This property configures the time period from which initial metrics for a CI are retrieved, affecting incident sn_sow.playbook.tables.em_alert This boolean property determines whether emergency alerts are shown in the Service Operations Workspace, impac sn_sow.playbook.tables.incident This boolean property determines whether incident tables are included in the Service Operations Workspace play sn_sow.remove.action.related.list.tables This property configures the removal of specific related list tables in the Service Operations Workspace, impa sn_sow.banner_announcements_config_id This property sets the configuration ID for managing banner announcements within the Service Operations Worksp sn_sow.default_call_from_contact_page This property determines whether users connect via CTI or browser telephony on the SOW contact page, affecting

All 7 properties in sn_sow →