Property reference

`sn_sow_itsm_admin.experience_redirection_enabled.sow.incident`

The sn_sow_itsm_admin.experience_redirection_enabled.sow.incident property manages experience redirection for Incident modules between Core UI16 and Service Operations Workspace. Admins should review this setting to ensure users have the appropriate interface based on their needs or criteria.

Default: off
Type: string
Application: Service Operations Workspace ITSM Admin Center

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property determines whether Incident modules redirect users to Core UI16 or Service Operations Workspace, based on specified values.
What area does it affect?	Incident management interface
What does the default mean?	The default value is "off", which is the baseline setting used unless it is changed.
When should you review it?	Review this property when configuring user experiences or troubleshooting interface issues.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_sow_itsm_admin.experience_redirection_enabled.sow.incident`
Sys ID	`40e12fedff47321086d3ffffffffff52`
Type	string
Application	Service Operations Workspace ITSM Admin Center
Default value	`off`
Description	Controls experience redirection for Incident modules to Core UI16 vs Service Operations Workspace. Values: off, all, user_criteria.
Updated	2026-02-14 04:32:44

Sources

Official references and nearby text excerpts where this property appears.

More in `sn_sow_itsm_admin`

Other properties in the same namespace.

sn_sow_itsm_admin.experience_redirection_enabled.sow.iam It determines whether IAM Modules redirect users to Core UI16 or Service Operations Workspace, with options fo sn_sow_itsm_admin.experience_redirection_enabled.sow.mim This property determines whether users are redirected to Core UI16 or Service Operations Workspace when access sn_sow_itsm_admin.experience_redirection_enabled.sow.on_call It determines whether On-Call modules redirect users to Core UI16 or Service Operations Workspace, with option sn_sow_itsm_admin.experience_redirection_enabled.sow.request This property determines whether users are redirected to Core UI16 or Service Operations Workspace for Request sn_sow_itsm_admin.experience_redirection_enabled.sow.walkup This property determines whether Walk-up modules redirect users to Core UI16 or Service Operations Workspace,

All 6 properties in sn_sow_itsm_admin →