Property reference

`sn_sow_itsm_admin.experience_redirection_enabled.sow.mim`

The property enables experience redirection for Major Incident Management modules between Core UI16 and Service Operations Workspace. Admins should consider adjusting this setting to optimize user experience based on their operational needs.

Default: off
Type: string
Application: Service Operations Workspace ITSM Admin Center

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property determines whether users are redirected to Core UI16 or Service Operations Workspace when accessing Major Incident Management modules.
What area does it affect?	Major Incident Management
What does the default mean?	The default value is "off", which is the baseline setting used unless it is changed.
When should you review it?	Review this property when changing user interface preferences or optimizing user workflows.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_sow_itsm_admin.experience_redirection_enabled.sow.mim`
Sys ID	`2a33a325ffc7321086d3ffffffffff26`
Type	string
Application	Service Operations Workspace ITSM Admin Center
Default value	`off`
Description	Controls experience redirection for Major Incident Management modules to Core UI16 vs Service Operations Workspace. Values: off, all, user_criteria.
Updated	2026-02-14 04:33:59

Sources

Official references and nearby text excerpts where this property appears.

More in `sn_sow_itsm_admin`

Other properties in the same namespace.

sn_sow_itsm_admin.experience_redirection_enabled.sow.iam It determines whether IAM Modules redirect users to Core UI16 or Service Operations Workspace, with options fo sn_sow_itsm_admin.experience_redirection_enabled.sow.incident This property determines whether Incident modules redirect users to Core UI16 or Service Operations Workspace, sn_sow_itsm_admin.experience_redirection_enabled.sow.on_call It determines whether On-Call modules redirect users to Core UI16 or Service Operations Workspace, with option sn_sow_itsm_admin.experience_redirection_enabled.sow.request This property determines whether users are redirected to Core UI16 or Service Operations Workspace for Request sn_sow_itsm_admin.experience_redirection_enabled.sow.walkup This property determines whether Walk-up modules redirect users to Core UI16 or Service Operations Workspace,

All 6 properties in sn_sow_itsm_admin →