Namespace
glide.geolocation
12 ServiceNow system properties in this namespace, with what each one does.
glide.geolocation.allow.toll.roads |
It allows the system to include toll roads when auto-routing or optimizing routes for agents, enhancing travel efficiency. |
glide.geolocation.default.start.time |
It defines the starting time for agents' tasks in a 24-hour format when no other schedule is provided. |
glide.geolocation.evening.rush.hours |
This property specifies the evening rush hour span, formatted as a time range, which is essential for optimizing task routing based on traffic conditions. |
glide.geolocation.history.cleanup |
This property determines how long geolocation history records are kept in the system, with a default retention period of 30 days. |
glide.geolocation.map.merge.task.agent.markers |
This property configures the merging of task and agent markers on geolocation maps into one distinct purple marker. |
glide.geolocation.morning.rush.hours |
This property specifies the morning rush hour span, formatted as a range, which is essential for managing workflows and tasks during busy periods. |
glide.geolocation.proximity |
It defines the distance in meters that an agent must travel to trigger a new location record, with a default setting of 500 meters. |
glide.geolocation.proximity.location |
It defines the maximum allowable distance in meters for an agent's location to be considered valid for task assignments. |
glide.geolocation.rush.travel.buffer |
It configures a percentage increase to travel times specifically during rush hours, impacting how schedules are calculated for agents. |
glide.geolocation.tracking.frequency |
This property determines how frequently the system updates a user's geographic coordinates, with a default interval of 300 seconds. |
glide.geolocation.travel.buffer |
It modifies travel time calculations by applying a percentage increase, allowing for more realistic scheduling and resource allocation. |
glide.geolocation.work.spacing |
It configures the time buffer added between tasks to account for travel, impacting scheduling and resource allocation. |