Namespace

glide.geolocation

12 ServiceNow system properties in this namespace, with what each one does.

glide.geolocation.allow.toll.roads It allows the system to include toll roads when auto-routing or optimizing routes for agents, enhancing travel efficiency.
glide.geolocation.default.start.time It defines the starting time for agents' tasks in a 24-hour format when no other schedule is provided.
glide.geolocation.evening.rush.hours This property specifies the evening rush hour span, formatted as a time range, which is essential for optimizing task routing based on traffic conditions.
glide.geolocation.history.cleanup This property determines how long geolocation history records are kept in the system, with a default retention period of 30 days.
glide.geolocation.map.merge.task.agent.markers This property configures the merging of task and agent markers on geolocation maps into one distinct purple marker.
glide.geolocation.morning.rush.hours This property specifies the morning rush hour span, formatted as a range, which is essential for managing workflows and tasks during busy periods.
glide.geolocation.proximity It defines the distance in meters that an agent must travel to trigger a new location record, with a default setting of 500 meters.
glide.geolocation.proximity.location It defines the maximum allowable distance in meters for an agent's location to be considered valid for task assignments.
glide.geolocation.rush.travel.buffer It configures a percentage increase to travel times specifically during rush hours, impacting how schedules are calculated for agents.
glide.geolocation.tracking.frequency This property determines how frequently the system updates a user's geographic coordinates, with a default interval of 300 seconds.
glide.geolocation.travel.buffer It modifies travel time calculations by applying a percentage increase, allowing for more realistic scheduling and resource allocation.
glide.geolocation.work.spacing It configures the time buffer added between tasks to account for travel, impacting scheduling and resource allocation.