Namespace
problem
10 ServiceNow system properties in this namespace, with what each one does.
problem.acceptrisk.move_to_closed |
This property, when enabled, allows Problems to transition directly to Closed status upon risk acceptance, bypassing the Resolved state. |
problem.closed.can_create_tasks |
This property allows the creation of Problem Tasks on closed Problems, impacting task management and workflow processes. |
problem.closed.cancel_open_tasks |
This boolean property cancels any open Problem Tasks automatically upon closing a Problem, streamlining task management. |
problem.closed.role.reanalyze_from_canceled |
It specifies the user role that has the authority to re-analyze a problem that has been canceled, with a default setting of 'problem_manager'. |
problem.closed.role.reanalyze_from_closed_riskaccepted |
It specifies the user roles allowed to re-analyze closed problems marked as risk accepted, impacting problem management workflows. |
problem.closed.role.reanalyze_from_completed |
It specifies the user role that can initiate a re-analysis of a problem that has already been marked as completed. |
problem.duplicate.records_to_move |
It defines a comma-separated list of task records to be moved when a problem is marked as a duplicate, ensuring proper linkage between related records. |
problem.fix.records |
This property specifies which related task records are monitored for completion or cancellation, impacting notifications to the Coordinator. |
problem.knowledgebase.known_error_article |
It defines the Knowledge Base where Known Error articles are created, impacting how error information is organized and accessed. |
problem.role.relate_closed_incidents |
This property specifies the user role that can link closed incidents to problems, impacting how incidents are managed within the problem management process. |