problem.closed.cancel_open_tasks Cancels open Problem Tasks when a Problem is closed. With the default value of true, related tasks are canceled during closure; setting it to false leaves them open.
trueThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This boolean property cancels any open Problem Tasks automatically upon closing a Problem, streamlining task management. |
|---|---|
| What area does it affect? | Problem Management |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | An admin should review this property when adjusting task management processes or troubleshooting related issues. |
Raw metadata from the property record.
| Property name | problem.closed.cancel_open_tasks |
|---|---|
| Sys ID | 6cb745f5874023000e3dd61e36cb0bc8 |
| Type | boolean |
| Application | Global |
| Default value | true |
| Description | Cancel open Problem Tasks when closing a Problem |
| Updated | 2024-05-25 04:02:28 |
Official references and nearby text excerpts where this property appears.
problemOther properties in the same namespace.
problem.acceptrisk.move_to_closed
This property, when enabled, allows Problems to transition directly to Closed status upon risk acceptance, byp
problem.closed.can_create_tasks
This property allows the creation of Problem Tasks on closed Problems, impacting task management and workflow
problem.closed.role.reanalyze_from_canceled
It specifies the user role that has the authority to re-analyze a problem that has been canceled, with a defau
problem.closed.role.reanalyze_from_closed_riskaccepted
It specifies the user roles allowed to re-analyze closed problems marked as risk accepted, impacting problem m
problem.closed.role.reanalyze_from_completed
It specifies the user role that can initiate a re-analysis of a problem that has already been marked as comple
problem.duplicate.records_to_move
It defines a comma-separated list of task records to be moved when a problem is marked as a duplicate, ensurin
problem.fix.records
This property specifies which related task records are monitored for completion or cancellation, impacting not
problem.knowledgebase.known_error_article
It defines the Knowledge Base where Known Error articles are created, impacting how error information is organ