Namespace
sn_sow_inc
4 ServiceNow system properties in this namespace, with what each one does.
sn_sow_inc.autoclose_origin.interaction |
This property automatically changes the state of an origin interaction record to Wrap up or Closed Complete based on the resolution of its associated incident. |
sn_sow_inc.enable_kb_template |
This boolean property activates the ability to generate Knowledge articles from incident templates in the SOW Workspace. |
sn_sow_inc.pir.publish.hours |
This property sets the deadline for publishing a Post Incident Report following the resolution of an incident, with a default value of 24 hours. |
sn_sow_inc.pir_pdf_preview_sow_page |
This property defines the location of the PIR SOW preview page, impacting how post-incident reports are accessed and viewed within the Incident Management for Service Operations Workspace. |