Namespace
sn_spm
3 ServiceNow system properties in this namespace, with what each one does.
sn_spm.allow_create_catalog_item |
This property allows users to create catalog items directly from existing services and offerings, enhancing service management capabilities. |
sn_spm.csat.survey_period |
It configures the interval between surveys for the same user regarding their subscribed offerings, ensuring they are not surveyed more than once every 90 days by default. |
sn_spm.csat.survey_probability |
This property configures the percentage of subscribers who will receive surveys related to a specific offering, impacting user feedback collection. |