Namespace

`work`

42 ServiceNow system properties in this namespace, with what each one does.

`work.management.agent.geo.history.update.duration`	It specifies the duration in minutes for which the latest geolocation entry is considered valid when updating an agent's location.
`work.management.allow.auto.metric_cleanup`	This property determines how long metric instances are kept before being purged, impacting the storage of time card data.
`work.management.allow.auto.timecard`	This property allows for the automatic creation of time cards that record the duration of work and travel associated with tasks.
`work.management.allow.doublebooking.dynamicscheduling`	When enabled, this property permits dispatchers to assign multiple overlapping tasks to the same agent during dynamic scheduling.
`work.management.allow.doublebooking.event`	This property allows the manual double-booking of events by dispatchers, facilitating the management of overlapping tasks.
`work.management.allow.toll.roads`	This property allows the system to include toll roads when auto-routing or optimizing task routes for agents, impacting travel time and costs.
`work.management.allow.travel.task.timecard`	This property allows the system to generate timecards that capture travel time associated with work tasks, enhancing time management and accountability.
`work.management.assignment.ignoreTravelTimeCalculation`	When enabled, this property ignores travel time calculations for agents, allowing for more efficient task assignment without considering travel durations.
`work.management.autodispatch.geolocation`	This property requires geolocation data to calculate estimated travel times for dynamic scheduling and auto assignment within the Field Service Management application.
`work.management.default.end.time`	It specifies a default end time of 17:00 for work agents in the absence of a defined schedule, influencing how work hours are managed.
`work.management.default.scheduled.start`	This property controls the automatic population of the scheduled start date for work order tasks based on their state.
`work.management.default.start.time`	It defines the default start time for work agents in a 24-hour format, defaulting to 08:00, impacting task scheduling when no other schedule is set.
`work.management.distance.calculation.dynamic_scheduling`	This property allows selection between using Google Maps API or straight line estimates for calculating estimated travel distance and time for dynamic scheduling of tasks.
`work.management.enable.optimizing.travel`	It allows the system to optimize task assignments by considering travel time, potentially enhancing service delivery.
`work.management.enable.resource.time.indicators`	This property determines whether datetime fields on wm_task forms display in the task location's timezone, enhancing clarity for users managing tasks across different time zones.
`work.management.evening.rush.hours`	This property specifies the evening rush hour span, formatted as a range with no spaces, which is essential for accurate travel time calculations.
`work.management.location.weight`	This property defines the integer weight for locations, affecting their importance in task management and resource distribution.
`work.management.map.merge.task.agent.markers`	This property determines whether task and agent markers are combined into a single purple marker on geolocation maps, improving visual organization.
`work.management.max.agents.processed`	This property defines the maximum number of agents that can be processed at once by the auto-dispatch feature, with a default value of 100.
`work.management.morning.rush.hours`	This property specifies the morning rush hour period, formatted as 06:30-08:00, to be used in scheduling and travel calculations.
`work.management.optimization.conflict_handling`	This property configures the behavior for managing overflow tasks when optimizing routes, allowing options like stopping optimization or unassigning tasks.
`work.management.rejected.technician.duration`	This property defines the time period after a technician rejects a task during which they will not be automatically reassigned that task.
`work.management.rush.travel.buffer`	It specifies a percentage increase to travel times for rush hour periods, impacting route optimization for agents.
`work.management.scheduled_state_count_of_task`	This property defines the threshold count of assigned tasks required for scheduling to occur.
`work.management.scheduled_state_type`	This property determines the mode for activating scheduled states, with a default setting of Duration.
`work.management.skills.weight`	This property sets an integer value that determines the importance of skills in work management processes.
`work.management.start_travel_update_planned_date_field`	This boolean property updates the planned date and time fields for tasks when an agent starts their travel.
`work.management.task_state_color.use_hex`	This property enables administrators to replace default theme colors with hex color codes for work order task states, enhancing visual differentiation.
`work.management.timezone.weight`	This property defines the integer weight assigned to time zones, influencing how time-related data is processed across the platform.
`work.management.travel.buffer`	This property modifies travel time calculations by applying a percentage buffer, which is essential for accurate scheduling in field service management.
`work.management.travel.calculation.auto_assignment`	This property configures the method for calculating travel estimates for agents assigned tasks through auto assignment, utilizing either Google Maps API or straight-line estimates.
`work.management.travel.calculation.bundle_route_optimization`	This property allows for the optimization of subtasks within work order task bundles, improving overall route efficiency for agents.
`work.management.travel.calculation.dynamic_scheduling`	This property allows the selection between using the Google Maps API or straight-line estimates for calculating travel times and distances in dynamic scheduling operations.
`work.management.travel.calculation.expected_arrival`	This property configures the method for calculating estimated travel time and distance for agents, using either the Google Maps API or straight-line estimates.
`work.management.travel.calculation.manual_assignment`	This property allows the selection of a method for calculating travel estimates, including options like Google Maps API or straight-line estimates, specifically for manually assigned tasks.
`work.management.travel.calculation.route_optimization`	This property allows the selection of a method for calculating estimated travel time and distance, impacting route optimization for agents.
`work.management.travel.calculation.route_optimization.mode`	This property configures the algorithm for route optimization, with a default setting of DP for determining the best travel routes.
`work.management.travel.calculation.schedule_assistant`	This property configures the method for calculating estimated travel time and distance for agents when assigning tasks, affecting scheduling accuracy.
`work.management.travel.time.threshold.minutes`	This property sets the maximum travel time in minutes that allows a work order task to be assigned to the nearest agent within that distance.
`work.management.update_scheduled_to_assigned.duration`	This property specifies the number of hours before the scheduled start time when a task's state will automatically change from Scheduled to Assigned.
`work.management.use.mandatory.skills`	This property activates the mandatory skills feature, ensuring that the Task Skills table is utilized for work orders and tasks.
`work.management.work.spacing`	This property configures the buffer time between tasks to optimize scheduling and travel logistics for field service agents.