Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
It specifies a percentage increase to travel times for rush hour periods, impacting route optimization for agents. |
| What area does it affect? |
Field Service Management |
| What does the default mean? |
The default value is "0", which sets the baseline numeric behavior for this property. |
| When should you review it? |
Review this property when defining rush hour schedules or adjusting travel time calculations. |
Out of the box property record
Raw metadata from the property record.
| Property name |
work.management.rush.travel.buffer |
| Sys ID |
e24b61e39f123100667df79ff57fcfea |
| Type |
integer |
| Application |
Global |
| Default value |
0 |
| Description |
Percentage to add to all rush hour travel times |
| Updated |
2015-02-23 14:27:15 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... All times are expressed as a range, separated by a dash with no spaces. Times not using this format are ignored. This property must be used with the work.management.morning.rush.hours and work.management.rush.travel.buffer properties. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or ...
Context preview
Snippet 2
... All times are expressed as a range, separated by a dash with no spaces. Times not using this format are ignored. This property must be used with the work.management.morning.rush.hours and work.management.rush.travel.buffer properties and uses a 24 hour clock. • Type: String • Default value: 0 glide.geolocation.history.cleanup Number of days to keep history data. ServiceNow keeps agent geolocation history records for the ...
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