com.glide.cs.autopilot.agent_initiated_msg This property defines a system message that is displayed to live agents when they initiate an autopilot topic. It helps agents understand that the autopilot process has started, ensuring clarity in communication during automated interactions.
{0} has been initiated. Autopilot is now in progress.The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | It configures the message shown to agents indicating that an autopilot topic has been initiated, with a placeholder for the specific topic name. |
|---|---|
| What area does it affect? | Autopilot messaging |
| What does the default mean? | The default value is "{0} has been initiated. Autopilot is now in progress.", which is the baseline setting used unless it is changed. |
| When should you review it? | Review this property when setting up or modifying autopilot topics to ensure accurate agent notifications. |
Raw metadata from the property record.
| Property name | com.glide.cs.autopilot.agent_initiated_msg |
|---|---|
| Sys ID | 254c2d33c316201046ad4f877840dddd |
| Type | string |
| Application | Global |
| Default value | {0} has been initiated. Autopilot is now in progress. |
| Description | System message visible to the live agent only that indicates they have initiated an autopilot topic. {0} parameter will be replaced with the name of the autopilot topic. |
| Updated | 2021-04-15 22:16:48 |
Official references and nearby text excerpts where this property appears.
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