Property reference

`com.glide.cs.conversation.entity.cache.enabled`

The property com.glide.cs.conversation.entity.cache.enabled determines whether caching is enabled for conversation entities in the Virtual Agent. Admins should review this setting when troubleshooting issues related to conversation performance or unexpected behavior in chat interactions.

Default: Not stated
Type: Not stated
Application: Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property enables or disables caching for conversation entities, impacting how quickly and efficiently chat interactions are processed.
What area does it affect?	Virtual Agent performance
What does the default mean?	No default value is stated in the ServiceNow documentation.
When should you review it?	Review this property when experiencing performance issues or unexpected chat behavior.

Property record

Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.

Property name	`com.glide.cs.conversation.entity.cache.enabled`
Type	Not stated
Application	Not stated
Default value	Not stated
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... displayed correctly Virtual Agent PRB2052769 There's a 'sorry' message after a user tries to enter a different topic after a survey message Virtual Agent PRB2013952 Remove the deprecate system property 'com.glide.cs.conversation.entity.cache.enabled' Virtual Agent PRB1929534 The Virtual Agent line break (\n) is not working in the header card in a 'Static Choice' or 'Dynamic Choice' control Virtual Agent PRB2010886 A session expires ...

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