Namespace
com.glide
637 ServiceNow system properties in this namespace, with what each one does.
com.glide.activity.show_conversation_filter |
This property toggles the display of the 'Filter by conversation' button in the workspace interface, allowing users to refine their conversation view. |
com.glide.aiel_asset_server |
This property defines the asset server used by the sn-canvas-blank application, impacting how assets are managed and accessed. |
com.glide.amb.flood_mitigation.processor_ids |
It specifies a list of AMB processor IDs that are considered for flood mitigation, affecting which channels can benefit from this feature. |
com.glide.amb.session.logout |
This property enables or disables automatic logout for user sessions based on inactivity, enhancing security by minimizing the risk of unattended sessions. |
com.glide.apps.include_my_schema |
This property controls the loading of schema files from the /author_elective folder, impacting application behavior and data structure. |
com.glide.appsee.uxaapp_migration_current_retry_count |
This property defines the maximum number of retries allowed during the UXA application migration process, influencing how the system handles migration failures. |
com.glide.attachment.max_size |
This property defines the upper limit for file attachment sizes, defaulting to 1024 MB, which helps manage storage and performance in the ServiceNow environment. |
com.glide.auth.profile.supported.processor.list |
It defines a comma-separated list of Java processors that can be used for API authentication, impacting how authentication requests are processed. |
com.glide.awa.long_running_transaction_check_interval |
This property defines the interval for checking long running transactions in a user's session after specific actions in the AWA Inbox, enhancing performance monitoring. |
com.glide.awa.warn_blocked_audio |
It triggers a popup notification for agents to enable audio playback in their browser when audio is blocked in the workspace inbox. |
com.glide.bot_detection.enabled |
This property controls the global setting for bot detection, determining whether automated bot interactions are monitored and managed. |
com.glide.business_rule.outbound_rest |
This property allows Business Rules to make Outbound REST calls, enhancing integration capabilities within the ServiceNow platform. |
com.glide.chat.api_version |
This property specifies the API version used for the UDM flow in Agent Chat, impacting how chat interactions are processed. |
com.glide.cle.allow_ec_key_deletion |
This boolean property allows the deletion of encryption context keys once all associated data has been migrated, enhancing key management efficiency. |
com.glide.codesigning.expanded.tracking.enabled |
This property, when set to true, extends the validation length for certain ecc_queue topics if code signing is also activated. |
com.glide.codesigning.expanded_tracking.length |
This property specifies the number of validation levels for code signing when code signing is active. |
com.glide.codesigning.expanded_tracking.topic.list |
This property defines a list of topics that receive increased meta stack tracking if code signing is activated, enhancing oversight and debugging capabilities. |
com.glide.codesigning.strategy.java_stack |
This property configures the method used for determining the call stack in code signing operations, impacting how stack traces are generated. |
com.glide.codesigning.tracking.agent.validation.exclusion.list |
It specifies which ecc_queue agents are exempt from code signing validation, allowing for smoother operations in specific scenarios. |
com.glide.codesigning.tracking.debug |
This property activates detailed debug logging for the code signing tracker, providing more information during code signing operations. |
com.glide.codesigning.tracking.enabled |
This property activates the tracking of callers involved in code signing processes, providing visibility into code signing actions. |
com.glide.codesigning.tracking.logging.count |
It limits the number of logged code signing messages to a specified count over a daily period, helping to control log volume. |
com.glide.codesigning.tracking.logging.enabled |
This property activates logging specifically for tracking code signing actions within the ServiceNow platform. |
com.glide.codesigning.tracking.ui_actions.allowlist |
This property defines a list of UI Action sysIds that are allowed to notarize records in the ecc_queue, preventing unauthorized actions. |
com.glide.codesigning.tracking.unsupported_script_tracking.enabled |
When enabled, this property prevents notarization of ecc_queue records from unsupported scripts if code signing is also enabled. |
com.glide.codesigning.tracking.validation.fail_fast |
This property, when enabled, causes code signing verification to terminate upon the first encountered script validation failure, rather than continuing to check all scripts. |
com.glide.communications.disable.deprecated.tls |
It forces outbound connections from the instance to utilize TLS 1.2 or higher, enhancing security for data transmission. |
com.glide.communications.httpclient.ocsp_allow_network_error |
It allows or disallows network errors during Online Certificate Status Protocol (OCSP) checks, affecting how certificate validation is handled. |
com.glide.communications.httpclient.usage.collection |
This property determines whether usage metrics for the outbound HTTP client are collected, impacting how usage data is tracked and reported. |
com.glide.communications.httpclient.verify_hostname |
This property enforces hostname and certificate verification for SSL connections, enhancing security by preventing unauthorized access. |
com.glide.communications.oauth.token.generation.usage.collection |
It configures whether usage metrics for OAuth Token Generation are collected, impacting how token generation activities are monitored. |
com.glide.communications.personal.auth.license.enabled |
This property determines the activation status of the personal authentication feature based on customer type and plugin availability. |
com.glide.communications.personal.auth.usage.collection |
It allows administrators to enable or disable the collection of usage metrics specifically for Personal Auth Outbound requests. |
com.glide.communications.trustmanager_trust_all |
This property, when set to true, allows the system to accept all SSL certificates, bypassing standard validation checks. |
com.glide.core.fix_invalid_claimedby_jobs |
This property enables or disables the automatic correction of invalid job assignments related to the 'claimed by' field. |
com.glide.core_ui_components.java_endpoints.acls_loaded |
This boolean property controls the loading of ACLs for Java endpoints, enhancing security during system upgrades. |
com.glide.creator_studio.apptype.selection.disabled |
Enabling this property prevents users from selecting an app type in the Creator Studio app creation flow. |
com.glide.creator_studio.template_deny_list |
This property filters out specified sc_template records from being displayed in the RequestFormSchema, affecting the templates users can select. |
com.glide.cs.advanced-chat-popover |
This property controls the activation of the smart chat popover component, which improves user engagement on the service portal. |
com.glide.cs.agent_transfer_msg |
It configures the notification message displayed to users when an agent leaves a chat session because of a queue transfer, allowing for personalization with the agent's name. |
com.glide.cs.ai_search.max_regular_result |
This property defines the upper limit for the number of regular AI search results shown, allowing values between 3 and 10. |
com.glide.cs.aia.default_agent_persona |
This property sets the default communication style for agents, promoting professionalism and clarity in their interactions. |
com.glide.cs.ais.async.search.fdih.thread.mode |
This property specifies whether AI Search actions should execute using the Virtual Agent thread or the platform thread, impacting the efficiency of search operations. |
com.glide.cs.allow_ai_agent_type_autolinking |
It configures the system to allow or disallow the automatic linking of AI agent types, impacting how AI agents are utilized in service interactions. |
com.glide.cs.analytics_api_key |
This property configures the API key for Appsee analytics integration with the Virtual Agent Designer, enabling performance tracking. |
com.glide.cs.analytics_auth_token |
This property configures the authentication token used for Appsee analytics, enabling data collection for the Virtual Agent Designer. |
com.glide.cs.analytics_debug_enabled |
This property controls whether Appsee debug information is generated for the Virtual Agent Designer, aiding in diagnostics and performance analysis. |
com.glide.cs.ar.ai_search.feedback.enabled |
This property determines whether user feedback from the Auto-Resolution AI search is transmitted to GlideSignals, impacting data collection for improvements. |
com.glide.cs.async.session.props |
This property configures a list of values that are added to the conversation context during asynchronous sessions, enhancing the context available for processing. |
com.glide.cs.auto_resolution.enable_multi_language_support |
This property toggles the availability of multi-language support for training in the Auto-Resolution feature, impacting how well it can handle diverse language inputs. |
com.glide.cs.auto_resolution.reprocess_event_time_window |
It limits the reprocessing of errored IAR events to those created within the last 300 seconds, ensuring that only recent issues are addressed. |
com.glide.cs.auto_resolution.response_channel_list |
It specifies a comma-separated list of channels through which Auto-Resolution responses are sent, impacting how users receive notifications. |
com.glide.cs.auto_resolution.retrain_workflow_solution |
This property controls the re-training status of the IAR workflow solution, allowing it to be re-trained only once. |
com.glide.cs.auto_resolution.simulation.block_timeout_in_mins |
It defines the maximum time in minutes to wait for a prediction response before timing out a block execution in auto-resolution simulations. |
com.glide.cs.auto_resolution.simulation.continue_on_batch_error |
It configures the auto-resolution simulation to either proceed or stop when a batch error occurs, influencing the overall simulation outcome. |
com.glide.cs.auto_resolution.simulation.max_allowed_records |
It limits the number of tasks processed in Auto-resolution simulations to a maximum of 50,000, impacting simulation performance and resource usage. |
com.glide.cs.auto_resolution.simulation.max_parallel_blocks_to_run |
It configures the limit on how many simulation blocks can run simultaneously in the auto-resolution process. |
com.glide.cs.auto_resolution.simulation.max_records_per_block |
It limits the number of task records processed in each batch for auto-resolution simulation, impacting system performance and efficiency. |
com.glide.cs.auto_resolution.simulation.ml_prediction_batch_size |
It sets the batch size for predictions in the Auto-resolution simulation feature, impacting processing efficiency and resource utilization. |
com.glide.cs.auto_suggest.delay_ms |
This property configures the delay before triggering the auto-suggest feature, allowing for more efficient API usage. |
com.glide.cs.auto_suggest.enabled |
This property enables or disables the auto-suggest API functionality within the ServiceNow platform. |
com.glide.cs.autopilot.client_initiated_header |
It configures the header message displayed to users when a live agent activates an autopilot topic in the Virtual Agent. |
com.glide.cs.available_topics_msg |
This property configures the introductory message shown to users regarding available topics for assistance. |
com.glide.cs.b2b.sys_id |
This property retrieves the sys_id for the Bot to Bot messaging channel, influencing how timeouts are handled in messaging interactions. |
com.glide.cs.b2b_conversation_idle_timeout |
This property configures the idle timeout period for B2B conversations, defaulting to 3600 seconds. |
com.glide.cs.branding.agent_bubble_bg_color |
This property configures the background color of agent chat bubbles in the ServiceNow platform, affecting the visual appearance of chat interactions. |
com.glide.cs.branding.agent_bubble_font_color |
This property defines the color of the font used in agent chat bubbles, impacting the visual appearance of chat interactions. |
com.glide.cs.branding.bg_color |
This property defines the background color of chat windows, allowing customization to match organizational branding or user preferences. |
com.glide.cs.branding.bot_bubble_bg_color |
This property configures the background color of bot bubbles, affecting their appearance in the user interface. |
com.glide.cs.branding.bot_bubble_font_color |
This property defines the color of the text displayed in bot bubbles, impacting the visual consistency of the user interface. |
com.glide.cs.branding.bubble_bg_color |
This property defines the color used for user bubble backgrounds, impacting the overall aesthetic of the user interface. |
com.glide.cs.branding.bubble_font_color |
This property defines the color of the font used in user bubbles, impacting the overall appearance of the user interface. |
com.glide.cs.branding.button_bg_color |
This property defines the color used for button backgrounds across the ServiceNow platform, impacting the visual consistency of the user interface. |
com.glide.cs.branding.category_bg_color |
This property defines the background color used for category elements, impacting the overall aesthetic of the user interface. |
com.glide.cs.branding.category_font_color |
This property defines the color used for category font, impacting the visual presentation of categories across the platform. |
com.glide.cs.branding.disabled_link_color |
This property sets the color for disabled links, impacting the visual appearance of the user interface. |
com.glide.cs.branding.header_bg_color |
This property defines the color used for the chat header background, impacting the visual appearance of chat interactions. |
com.glide.cs.branding.header_font_color |
This property defines the color of the font used in the chat header, affecting its appearance in the user interface. |
com.glide.cs.branding.header_label |
This property sets the header label for the chat interface, allowing for branding customization. |
com.glide.cs.branding.input_bg_color |
This property defines the background color of input fields, allowing customization to align with organizational branding or user interface preferences. |
com.glide.cs.branding.link_color |
This property sets the color for links displayed in the ServiceNow platform, affecting the visual appearance of text links. |
com.glide.cs.branding.load_animation_color |
This property sets the color used for the loading animation displayed during content loading processes within the ServiceNow platform. |
com.glide.cs.branding.menu_icon_color |
This property defines the hexadecimal color value for menu icons, affecting their appearance throughout the ServiceNow platform. |
com.glide.cs.branding.msg_delay |
This property configures the minimum time interval between consecutive bot messages, ensuring a smoother communication flow. |
com.glide.cs.branding.seperator_color |
This property sets the color value for separators in the user interface, impacting the overall aesthetic and clarity of content separation. |
com.glide.cs.branding.subheader_label |
This property defines the text displayed in the chat client's sub-header, allowing for branding customization. |
com.glide.cs.branding.support_email |
This property configures the support email address used for customer inquiries within the ServiceNow platform. |
com.glide.cs.branding.support_email_label |
This property sets the display label for the customer support email field, allowing for customization of the user interface. |
com.glide.cs.branding.support_hours |
This property specifies the support hours as a string, with a default value of 'M-F 9-5 PST'. |
com.glide.cs.branding.support_hours_label |
This property sets the text label for support hours shown in the chat feature, impacting user communication. |
com.glide.cs.branding.support_phone |
This property sets the support phone number shown to users, impacting how they reach out for assistance. |
com.glide.cs.branding.support_phone_label |
This property sets the text label displayed for the support phone number, influencing how users perceive support availability. |
com.glide.cs.branding.system_message_color |
This property defines the hexadecimal color code used for system messages, impacting their appearance in the user interface. |
com.glide.cs.branding.timestamp_color |
This property sets the color value for timestamps displayed in the ServiceNow platform, affecting their visibility and aesthetics. |
com.glide.cs.branding.type_presence_delay |
It configures the delay time in milliseconds before the typing animation appears, enhancing the visual feedback during user interactions. |
com.glide.cs.branding.va_logo |
This property sets the image used as the logo in the chat header, affecting the visual branding of the chat interface. |
com.glide.cs.branding.va_profile |
This property defines the identifier for the active Virtual Agent profile used for branding purposes. |
com.glide.cs.cache.discoverable_topic_type.enabled |
It configures the caching mechanism for discoverable topic types to enhance processing efficiency in virtual agent natural language understanding. |
com.glide.cs.cache.node_details.size |
This property sets the integer value for the size of the node details cache, impacting how much data can be stored for quick access. |
com.glide.cs.cache.topic_type.enabled |
This property enables or disables the caching of topic types to prevent unpredictable behavior associated with cache usage. |
com.glide.cs.cache.topic_type_dto.enabled |
This property enables or disables the caching of topic type DTOs to prevent unpredictable behavior related to cache usage. |
com.glide.cs.cached_agent_availability_life_time |
This property sets the time limit for how long the chat client can rely on cached agent availability data before refreshing it. |
com.glide.cs.callback.enabled |
This property controls the activation of the Voice Callback feature, allowing users to opt for a callback instead of being placed on hold. |
com.glide.cs.chat_agent_entered_message |
It configures the message shown to users when a live agent accepts a chat request. |
com.glide.cs.chat_conversation_translating_error |
It specifies the error message displayed when dynamic translation fails in a virtual agent conversation. |
com.glide.cs.chat_conversation_translating_message |
This property configures the message displayed when a chat conversation is being translated for the user. |
com.glide.cs.checkpoint_processing_messages.enabled |
This property determines whether messages are processed in the virtual agent, impacting user interactions. |
com.glide.cs.choice.pagination.script.method_signature |
It specifies the method signature that the VA Server uses to manage paging for choice pickers through scripting. |
com.glide.cs.choice.paging_variables |
This property specifies a comma-separated list of context variables that manage paging for choice pickers in Virtual Agent, facilitating smoother user interactions. |
com.glide.cs.choice.selected_options.limit |
It limits the number of choice options retained in the conversation context for the Virtual Agent's dynamic choice picker, impacting how users interact with the bot. |
com.glide.cs.choice_picker.radio_button_choice_picker_disabled |
It configures the choice picker to use a list button instead of radio buttons for single select options, impacting how users interact with choices. |
com.glide.cs.click_metrics.ai_search |
This property configures the system to track and collect metrics on user clicks for AI Search result links, aiding in performance analysis. |
com.glide.cs.click_metrics.bot_output |
This property configures the collection of click metrics for system-generated links, excluding AP Search and Contextual Search results. |
com.glide.cs.click_metrics.crypto_module.cache.max_size |
It defines the maximum allowable size for caching KMF crypto modules, impacting how Click Metrics handles cryptographic operations. |
com.glide.cs.click_metrics.llm |
This property configures the system to gather click metrics related to LLM usage, aiding in performance analysis and user engagement assessment. |
com.glide.cs.click_metrics.zdt_enabled |
This property activates ZDT support for Click Metrics, allowing for seamless updates without downtime. |
com.glide.cs.collab.card_cache_manager_size |
This property configures the maximum size of the card_cache_manager cache to optimize memory usage during sidebar conversations. |
com.glide.cs.collab.enable_link_unfurling |
This property enables or disables the display of link previews in collaboration chats, enhancing the user experience by providing context for shared links. |
com.glide.cs.collab.enable_multi_chats |
This property determines whether multiple chat sessions can be initiated simultaneously in the Omni-Experience Standard Feature Set. |
com.glide.cs.collab.enabled |
This property controls the availability of collaborative chat, allowing users to communicate in real-time when enabled. |
com.glide.cs.collab.event_queue.enabled |
This property activates the event queue functionality specifically for tracking unread message counts in Sidebar chat. |
com.glide.cs.collab.event_queue.threshold |
This property defines the member threshold for transitioning to an event queue, impacting how unread chat counts are calculated and published. |
com.glide.cs.collab.mention.max_search_count |
This property limits the number of user mention search results to a specified integer, with a default value of 5. |
com.glide.cs.collab.notify_all_members |
This boolean property controls the sending of notifications to all members in a collaboration team, with a default setting of true. |
com.glide.cs.collab.teams.chat.limit |
This property configures the upper limit for participants in teams chat, impacting how many users can engage simultaneously. |
com.glide.cs.collab.teams.notifcard |
This boolean property determines whether notification cards are displayed for collaboration teams, impacting user interaction and visibility of team updates. |
com.glide.cs.collab.teams_inbound_token_app_id |
This property configures the application ID for inbound messages from Microsoft Teams, impacting how the system interacts with Teams for collaboration. |
com.glide.cs.collab.teams_inbound_validate_clientState |
This property enables or disables the validation of client state for incoming Microsoft Teams messages, impacting the integrity of communication. |
com.glide.cs.collab.teams_outage_timer |
This property configures the interval at which the Teams outage banner is displayed to users, impacting communication during outages. |
com.glide.cs.commons.trace_strategies |
This property configures the tracing strategies used for logging event data, allowing for either detailed end-to-end tracing or metric-focused logging. |
com.glide.cs.commons.tracer_enabled |
This property controls whether tracing is active for common service operations, allowing for enhanced logging and monitoring. |
com.glide.cs.conv_history_datetime_picker_timezone |
This property configures the timezone for DateTime pickers in the conversation history API, affecting how dates and times are presented to users. |
com.glide.cs.conversation.interrupt_redirect.message |
It configures the text displayed to end users in the virtual assistant chat when their conversation is interrupted and reset. |
com.glide.cs.conversation.start_over_message |
It configures the message shown to users when they choose to start a conversation from the beginning, enhancing user experience. |
com.glide.cs.conversation_context_data_format |
It determines whether conversation context data is stored in JSON or XML format, with JSON being the recommended format moving forward. |
com.glide.cs.conversation_ended_msg |
It configures the text displayed to users at the end of a conversation, helping to manage user expectations and provide next steps. |
com.glide.cs.conversation_faulted_reason |
It specifies the text shown to users when a conversation fails, helping to communicate issues effectively. |
com.glide.cs.conversation_faulted_reason.now_assist_panel |
It configures the fault message displayed in the Now Assist Panel when a conversation ends due to inactivity. |
com.glide.cs.conversation_faulted_reason_with_pending_notification |
It configures the notification message shown to users in case of a faulted conversation or when they leave a conversation with pending notifications. |
com.glide.cs.conversation_history.enabled |
This property enables the display of a requester's conversation history to agents in real-time during support interactions. |
com.glide.cs.conversation_history.number_of_past_interactions_to_display |
It sets the maximum number of closed interactions to display in the conversation history, allowing values between 1 and 25. |
com.glide.cs.conversation_history_cross_channel.enabled |
It allows agents to view a requester's conversation history across different channels during live interactions, facilitating better-informed responses. |
com.glide.cs.conversation_idle_timeout |
This property defines the idle timeout duration in seconds for virtual agent conversations, defaulting to 7200 seconds. |
com.glide.cs.custom_adapter_stream_buffer.size |
It sets the limit on the number of messages retained in memory for custom adapter streaming, impacting the efficiency of data processing during high-load scenarios. |
com.glide.cs.daily_notification_limit |
This property configures the daily cap on the number of notifications sent by the system, with a default value of 100,000. |
com.glide.cs.debug.topicblocklogging.enabled |
This property controls the activation of topic block logging and validation, impacting how logs are recorded and validated in the system. |
com.glide.cs.default_topic.persist |
This property enables the execution of a requester's default topic when starting a new virtual agent conversation, bypassing the normal topic discovery process. |
com.glide.cs.dialog.boolean_threshold |
This property defines the threshold confidence level necessary for Boolean Dialog intents to be activated, influencing how effectively the system interprets user inputs. |
com.glide.cs.display_record_based_on_agent_permission |
Enabling this property allows record cards to be displayed only if the agent has the necessary permissions, thereby controlling access based on agent visibility. |
com.glide.cs.doc_qna.offglide_attachment.max_attachments |
It limits the number of attachments that can be included in off-glide conversations to a specified integer value. |
com.glide.cs.doc_qna.offglide_attachment.max_attachments_active_conversation |
It limits the number of attachments that can be included in any single active conversation to a specified integer value. |
com.glide.cs.doc_qna.offglide_attachment.total_max_size |
It defines the upper limit for the size of attachments that can be included in offglide conversations, with a default of 20 MB. |
com.glide.cs.doc_qna.offglide_attachment.types |
It defines the allowed document types for uploads, restricting them to formats like PDF, JPEG, JPG, and PNG. |
com.glide.cs.doc_qna.va_attachment.max_attachments |
It limits the number of attachments users can include in a single virtual agent chat to enhance performance and usability. |
com.glide.cs.doc_qna.va_attachment.max_size |
This property defines the upper limit for the size of file attachments that can be uploaded, impacting how users interact with document submissions. |
com.glide.cs.doc_qna.va_attachment.types |
It specifies the allowed file types, such as docx, pdf, png, jpeg, and jpg, for attachments in virtual assistant chat. |
com.glide.cs.dynamic.capability.timeout |
This property defines the default timeout period in seconds for capabilities processed through the dynamic capability utility, impacting how long the system waits before timing out. |
com.glide.cs.dynamic.translation.enable.virtual_agent |
This property activates dynamic translation capabilities within agent chat, facilitating real-time language translation. |
com.glide.cs.dynamic_loading_message.default_header |
This property defines the default header displayed when the web client closes a dynamic loading message control, impacting user experience during processing. |
com.glide.cs.dynamic_loading_message.enabled |
This property enables or disables the support for dynamic stacked loading messages in the virtual agent, improving feedback during processing. |
com.glide.cs.dynamic_loading_message.included_device_types |
It configures which device types, such as mweb, iOS, and Android, can display dynamic loading messages in the virtual agent. |
com.glide.cs.email.notifications.guest.users |
It configures the system to allow email notifications to be sent to guest users interacting with the Virtual Agent. |
com.glide.cs.email.notifications.limit |
This property defines the upper limit for Virtual Agent email notifications sent during a single scheduled job execution, impacting notification throughput. |
com.glide.cs.embed.csp_frame_ancestors |
This property defines the allowed sources for embedding chat interfaces by configuring the frame-ancestors directive in the Content-Security-Policy header. |
com.glide.cs.embed.xframe_options |
This property sets the X-Frame-Options header to control iframe embedding behavior for chat services, with a default value of 'sameorigin' to prevent clickjacking. |
com.glide.cs.enable_auto_resolution |
This property activates the auto-resolution feature, allowing the system to automatically resolve incidents and requests based on predefined criteria. |
com.glide.cs.enable_link_unfurling |
This property enables or disables the unfurling of links in the Virtual Agent bot's web client chat, affecting how links are displayed to users. |
com.glide.cs.enable_link_unfurling_cache |
This property determines whether the system caches link unfurling results, impacting the speed and efficiency of link previews. |
com.glide.cs.enable_metaphone |
This property controls the population of metaphone data in topic records and its consideration during keyword searches. |
com.glide.cs.enable_user_preferences_for_context_profile |
It allows the system to utilize user preferences during conversations by leveraging context profiles and stored memories. |
com.glide.cs.end_chat_msg |
This property sets the text shown to users when they choose to end a live chat, helping to guide them through the process. |
com.glide.cs.entity_confidence_threshold |
This property defined the threshold for applying entity values based on NLU confidence scores, influencing how entities were recognized in user interactions. |
com.glide.cs.enum_list_max_size |
This property sets a maximum limit on the number of options available in reference choice lists, with -1 indicating no limit. |
com.glide.cs.event_manager.enabled |
This property enables or disables the EventManager class, which is scheduled for removal, ensuring that any necessary functionality remains available if needed. |
com.glide.cs.expression_cache_optimization.enabled |
This property activates caching optimization for expressions used by the virtual agent, enhancing response times and reducing processing load. |
com.glide.cs.external.agent.chat.enabled |
This property configures the instance to allow external live agent chat, enhancing user support capabilities. |
com.glide.cs.faq.display_size |
This property defines the character limit for FAQ snippets in bot replies, impacting how much information users receive at a glance. |
com.glide.cs.fdih.aisearch.timeout |
This property defines the maximum time, in seconds, that an AI Search request can run before it is canceled. |
com.glide.cs.fdih.interactive.timeout |
This property defines the maximum wait time in seconds for a response from FDIH when triggered by a Virtual Agent. |
com.glide.cs.fdih.password.not_match_message |
It specifies the error message shown to users when they fail to confirm matching secure inputs in FDIH actions invoked from VA Action utilities. |
com.glide.cs.fdih.password.password_error |
This property sets the error message shown to users when the system cannot accept a password confirmation after the specified retry limit is reached. |
com.glide.cs.fdih.password.retry_limit |
This property defines the limit on failed confirmation attempts before an error topic is triggered during FDIH secure input prompts. |
com.glide.cs.fdih.password.retry_message |
This property specifies the retry message shown to users when a system error occurs while confirming secure input in Virtual Agent. |
com.glide.cs.fdih.spoke.actions.size_limit |
It configures the limit on the number of action records fetched for each spoke in the Virtual Agent Designer, impacting data retrieval efficiency. |
com.glide.cs.fdih.spoke.subflows.size_limit |
It configures the limit on the number of subflow records fetched per spoke, impacting data retrieval efficiency in the Virtual Agent Designer. |
com.glide.cs.fdih.unified_search.timeout |
This property defines the maximum wait time in seconds for a response during asynchronous Unified Search requests from the Virtual Agent. |
com.glide.cs.general.bypass_business_rules_on_read |
It prevents business rules from executing on Virtual Agent queries for certain tables, allowing for uninterrupted system performance during critical operations. |
com.glide.cs.general.chat_survey_verification_message |
This property defines the message displayed to users for verifying the accuracy of their survey responses in chat interactions. |
com.glide.cs.general.closing_message |
It sets the message shown to users when a support chat session concludes, enhancing user experience and communication. |
com.glide.cs.general.data_is_sanitized_agent_message |
It specifies the text shown to users when their sensitive messages are sanitized for privacy reasons. |
com.glide.cs.general.error_message |
It sets the default error message shown to users during technical difficulties, impacting user communication. |
com.glide.cs.general.live_agent_handoff_error_message |
It specifies the message shown to users when they attempt to connect with a live agent who is not currently available. |
com.glide.cs.general.live_agent_handoff_message |
It configures the text shown to users during the handoff to a live agent, impacting user experience during support interactions. |
com.glide.cs.general.msg_delay |
This property previously controlled the delay for messages but is now obsolete, with its functionality replaced by a related property. |
com.glide.cs.general.multi_file_download_failed_msg |
It configures the failure message shown when the Virtual Agent cannot download an attachment from a given URL. |
com.glide.cs.general.multi_file_invalid_image_msg |
It configures the message shown to users when they upload a non-image file in scenarios where an image is required. |
com.glide.cs.general.multi_file_size_exceed_msg |
It configures the error message shown to users when their uploaded file surpasses the size limit set by the attachment size property. |
com.glide.cs.general.multi_file_snap_scan_failed_msg |
It configures the notification message sent when a file scan job fails due to infection detection. |
com.glide.cs.general.multi_file_snap_scan_timed_out_msg |
It configures the timeout message for file scan jobs, allowing customization of the notification sent to users when a scan exceeds the allotted time. |
com.glide.cs.general.multi_file_try_uploading_again_msg |
It configures the prompt message shown to users when they need to retry uploading a file after a failure. |
com.glide.cs.general.multi_file_upload_failed_for_msg |
It specifies the error message shown to users when the system fails to upload multiple files. |
com.glide.cs.general.multi_file_upload_max_count_exceed_msg |
It specifies the error message shown when the number of uploaded files exceeds the limit set by the com.glide.cs.upload.attachment.max_count property. |
com.glide.cs.general.retry_filtered_list_message |
This property sets the retry message shown to users when their input matches more than one item in a list, helping guide them to refine their search. |
com.glide.cs.general.retry_max_char_limit_exceeded_message |
It sets the error message shown to users when their input exceeds the allowed character limit, helping guide them to provide valid input. |
com.glide.cs.general.retry_question_message |
This property sets the default message shown to users when their input is not recognized by the system. |
com.glide.cs.general.snap_scan_failed |
It specifies the message displayed to users when their uploaded file fails the SNAP virus scan. |
com.glide.cs.general.snap_scan_timed_out |
It configures the timeout error message displayed to requesters when a SNAP scan does not complete successfully after a file upload. |
com.glide.cs.general.support_email |
This property configures the email address used for general support communications within the ServiceNow platform. |
com.glide.cs.general.support_hours |
This property specifies the general support hours as a string, defaulting to 'M-F 9-5 PST', which affects how support availability is communicated to users. |
com.glide.cs.general.support_phone |
This property sets the default support phone number displayed to users for assistance. |
com.glide.cs.general.waiting_for_live_agent_message |
This property sets the text shown to users during the waiting period for a live agent, influencing user experience and expectations. |
com.glide.cs.global_configuration |
This property holds the sys_id for the default configuration page, allowing for easy reference and recreation if necessary. |
com.glide.cs.guest_session_cookie_max_age |
This property defines the lifespan of the guest session cookie, influencing how long a guest user remains authenticated during their session. |
com.glide.cs.guest_session_resumable |
This property determines whether guest chat sessions can be resumed after being interrupted, enhancing user experience during chat interactions. |
com.glide.cs.html_output_max_transcript_length |
It limits the number of characters displayed in HTML outputs for virtual agent conversation transcripts, affecting how much dialogue is shown. |
com.glide.cs.idle_actionable_notification_timer |
This property sets the lifespan of actionable notifications to 8 hours by default, influencing how long users can interact with them before they expire. |
com.glide.cs.idle_chat_reminder_message |
This property specifies the timeout reminder message displayed to users in chat sessions, helping to maintain user interaction. |
com.glide.cs.idle_chat_reminder_message_for_agent |
It configures the reminder message displayed to agents before a chat session times out, helping manage user engagement. |
com.glide.cs.idle_conversation.limit_to_close.per_run |
It defines the cap on the number of idle conversations that can be terminated during each run, impacting system resource management. |
com.glide.cs.ignore_resumable_flow |
This property disables the resumable flow behavior, ensuring that control will always return to the calling topic regardless of the resume flow flag. |
com.glide.cs.instance_uri_override |
This property allows the chatbot to use a specified URL instead of the instance's base URL for generating links. |
com.glide.cs.intent_confidence_delta |
This property was intended to adjust the confidence level for launching topics in the Virtual Agent, but it is now obsolete. |
com.glide.cs.intent_confidence_threshold |
This property defined the threshold for intent recognition in natural language understanding, but it is now obsolete. |
com.glide.cs.javascript.reserved_words |
This property specifies reserved JavaScript keywords that are prohibited as variable names, preventing potential errors in scripting. |
com.glide.cs.legal_disclaimer_message |
This property configures the legal disclaimer message shown to users during AI-generated conversations, impacting user awareness and compliance. |
com.glide.cs.link_account_msg |
This property defines the message displayed to users prompting them to link their ServiceNow accounts, influencing user engagement and support interactions. |
com.glide.cs.linking_account.message |
It sets the text shown to users upon successful linking of their accounts with ServiceNow, enhancing user feedback. |
com.glide.cs.live_agent_not_configured |
It configures the default output message for users when live agents are not available in the context profile. |
com.glide.cs.live_agent_only |
This property configures the flow of virtual agent conversations to ensure they connect directly to live agents without initial greetings. |
com.glide.cs.live_agent_queue |
This property defines the live agent queue used for managing incoming chat requests in the ServiceNow platform. |
com.glide.cs.live_agent_system_topic_id |
It defines the unique identifier for the live agent support topic within the ServiceNow platform. |
com.glide.cs.llm.max_wait_system_topic_id |
It defines the system topic ID for managing maximum wait times in LLM conversations, affecting how users experience response delays. |
com.glide.cs.locked_out_error_message |
It specifies the error message displayed to requesters when their accounts are locked due to security policies. |
com.glide.cs.max_grouped_parts |
This property defines the upper limit of links shown in a grouped parts control, enhancing usability by preventing clutter. |
com.glide.cs.max_number_display_topics |
This property limits the number of topics shown to users, enhancing the clarity and focus of displayed information. |
com.glide.cs.max_number_promoted_assets |
This property limits the number of assets that can be promoted, with a default value of six, impacting how assets are managed and displayed. |
com.glide.cs.max_query_result_size |
This property limits the number of records returned by database queries executed in Virtual Agent server processes, enhancing performance and resource management. |
com.glide.cs.max_wait_system_topic_id |
It defines the unique identifier for the _max_wait_topic_, impacting how wait times are managed in customer service scenarios. |
com.glide.cs.media_expiration_days |
This property defines the duration, in days, that media files remain available for download by guest users. |
com.glide.cs.message.processing.enabled |
This property determines whether GenAI 'Processing' messages are sent to clients when Virtual Agent makes GenAI/LLM calls. |
com.glide.cs.message_batching_size_limit |
This property defines the queue length threshold for the message batcher, triggering a flush when the limit is reached. |
com.glide.cs.message_batching_time_limit |
This property defines the maximum duration for which messages can remain in the batcher queue before being processed. |
com.glide.cs.multiple_conversations_per_consumer_channels |
It specifies which channels can support multiple conversations per consumer account, but is now obsolete due to a new implementation. |
com.glide.cs.multiple_genius_results_supported |
It determines whether the VA AI search can show multiple genius results for a search term, impacting the richness of search outcomes. |
com.glide.cs.nass.synthesized_response.disabled_popover.hide |
This boolean property hides disabled pop-overs on catalog items in Enhanced Chat, enhancing the interface by removing unnecessary distractions. |
com.glide.cs.nlu.fallback.language |
This property defines a fallback language for NLU predictions when the user's language is not supported by the Virtual Agent. |
com.glide.cs.nlu.keyword.ignore.threshold |
This property suppresses confirmation prompts for single keyword search matches in Virtual Agent when NLU is turned off. |
com.glide.cs.nlu.keywords.enabled |
This property enables keyword-based topic searches in the Virtual Agent when NLU predictions do not yield any results. |
com.glide.cs.nlu.keywords.include_topics_bound_to_lang |
It enables the inclusion of NLU-bound topics in keyword searches when NLU topic discovery fails, provided that the related keyword search property is enabled. |
com.glide.cs.nlu.predict.conversation.digest.limit |
It limits the number of variables considered in the prediction digest for Virtual Agent Dialog Acts, impacting the quality of predictions. |
com.glide.cs.nlu.predict.conversation.digest.name |
It defines the default identifier for the prediction digest related to Virtual Agent Dialog Act predictions, influencing how these predictions are processed and referenced. |
com.glide.cs.nlu.system.entities |
It specifies the default entity types recognized by the NLU system, influencing how user input is interpreted and processed. |
com.glide.cs.nlu_enable_emoji_panel |
This property controls the availability of the emoji panel in the webclient legacy chat, allowing users to insert emojis into their messages. |
com.glide.cs.no_topic_found_message |
This property sets the default response message shown to users when their input does not correspond to any recognized topics. |
com.glide.cs.no_topic_sorry_message |
It configures the text shown to users when their inquiries do not match any available topics, enhancing user interaction. |
com.glide.cs.notification_batch_user_size |
This property configures the batch size of notifications sent to users, impacting how many notifications are processed together. |
com.glide.cs.notification_job_delay |
This property defines the interval in seconds between the creation of system events for batch notifications, impacting how quickly notifications are processed. |
com.glide.cs.notification_newuser_webclient |
This property allows the system to send notifications to new users, facilitating their onboarding experience. |
com.glide.cs.notification_parallel_sysevents |
This property specifies the number of sys events generated at once when processing batched notifications, impacting notification throughput. |
com.glide.cs.notification_record_access_check |
This boolean property determines whether users can see the fields and data from the record associated with a notification. |
com.glide.cs.on_error_connect_to_agent |
When enabled, this property redirects conversations that encounter errors to a different Live Agent for resolution. |
com.glide.cs.one.api.disabled |
This property disables the One API feature when set to true, affecting how API requests are processed in the system. |
com.glide.cs.one_extend.disabled |
This boolean property controls the activation of extended features in the One ServiceNow API, impacting how the API interacts with other system components. |
com.glide.cs.one_extend.enforce_timeout_for_llm |
This property enables the enforcement of OneExtend timeout during LLM calls, affecting both pre-processing and post-processing phases. |
com.glide.cs.one_extend.java.proxy.conversation_lock_exclusions |
This property defines exclusions for conversation locks, allowing certain conversations to bypass locking mechanisms. |
com.glide.cs.one_extend.java.proxy.llama.supported_models |
It defines which Llama models can be utilized when the auto proxy feature is active. |
com.glide.cs.one_extend.java.proxy.mixtral.supported_models |
It specifies which models are supported by Mixtral when the auto proxy feature is active, influencing model selection during operations. |
com.glide.cs.oneextend.sensitive_data_handling.capability_id |
This property configures the OneExtend capability ID for identifying and masking sensitive data in user interactions within conversational channels. |
com.glide.cs.oneextend.timeout |
It configures the timeout duration for OneExtend calls during virtual agent interactions, impacting how long users wait for responses. |
com.glide.cs.open_ai_spoke_version |
This property retrieves the version number of the Azure OpenAI spoke, allowing for version management and updates. |
com.glide.cs.per_notification_user_limit |
This property limits the number of recipients for notifications to a maximum of 1000, influencing how notifications are sent to users. |
com.glide.cs.performance_logging_enabled |
This property controls whether performance analytics are recorded in the sys_cs_analytics table, providing insights into request processing times. |
com.glide.cs.performance_node_logging_enabled |
It configures the system to log detailed performance analytics for request stages in node logs, aiding in performance monitoring. |
com.glide.cs.picker_page_limit |
This property defines how many items are displayed per page in picker interfaces, impacting navigation and usability. |
com.glide.cs.picker_query_limit |
This property configures the maximum number of results returned in search and pagination queries to optimize system performance. |
com.glide.cs.portal_url_mapping._default._default |
This property previously defined a default URL mapping for portal records, but it is now obsolete. |
com.glide.cs.portal_url_mapping._default.kb_knowledge |
This property previously defined the default URL mapping for knowledge articles but is now obsolete. |
com.glide.cs.portal_url_mapping._default.sc_cat_item |
This property previously defined a default URL mapping for catalog items but is now obsolete. |
com.glide.cs.portal_url_mapping._default.sn_publications_publication |
This property previously defined the default URL mapping for publications but is now obsolete. |
com.glide.cs.portal_url_mapping._default.sys_user |
This property previously defined the default URL mapping for user profiles but is now obsolete. |
com.glide.cs.portal_url_mapping._default.task |
This property previously specified the URL format for accessing task records but is now obsolete. |
com.glide.cs.portal_url_mapping.csm._default |
This property specifies the default URL format for accessing CSM records, including parameters for table name and record ID. |
com.glide.cs.portal_url_mapping.csm.kb_knowledge |
This property specifies the URL format used to access knowledge base articles within the CSM application. |
com.glide.cs.portal_url_mapping.csm.sn_customerservice_case |
It specifies the URL structure used to access customer service case records in the portal, impacting how users interact with case data. |
com.glide.cs.portal_url_mapping.csm.sn_publications_publication |
It configures the URL structure for accessing specific CSM publications within the ServiceNow platform. |
com.glide.cs.portal_url_mapping.csm.wm_order |
This property specifies the URL format for linking to WM Order records within the CSM application. |
com.glide.cs.portal_url_mapping.csp._default |
It configures the default URL format for accessing CSP records, allowing for dynamic table and record identification. |
com.glide.cs.portal_url_mapping.csp.kb_knowledge |
This property configures the URL structure for knowledge base articles accessed through the CSP, impacting how users find and view content. |
com.glide.cs.portal_url_mapping.csp.sn_customerservice_case |
This property specifies the URL structure used to access Customer Service Case records in the CSP portal, impacting how users interact with case details. |
com.glide.cs.portal_url_mapping.csp.sn_publications_publication |
This property configures the URL structure for accessing specific CSP publications within the ServiceNow platform. |
com.glide.cs.portal_url_mapping.csp.wm_order |
This property specifies the URL format for WM Order records in the CSM portal, allowing for direct access via a structured link. |
com.glide.cs.portal_url_mapping.portal.kb_knowledge |
This property previously defined the portal context for knowledge articles but is now obsolete. |
com.glide.cs.portal_url_mapping.portal.sc_cat_item |
This property previously defined the portal URL mapping for service catalog items but is now obsolete. |
com.glide.cs.portal_url_mapping.portal.sys_user |
This property previously defined the portal URL mapping for sys_user but is now obsolete. |
com.glide.cs.preserve_requester_language_on_refresh |
It controls whether the requester’s language is preserved when the Virtual Agent Web Client is refreshed, impacting user interaction continuity. |
com.glide.cs.profanity.filter.inline_message |
This property configures the inline message displayed when a profane message is blocked in a conversation. |
com.glide.cs.profanity.force_whole_word_match |
It configures the profanity filter to match only complete words, preventing partial matches from being flagged. |
com.glide.cs.profanity.word_regex |
It specifies the regex pattern used to enforce whole-word profanity detection in agent chat, impacting how profanity is filtered based on user input. |
com.glide.cs.publisher.debug |
This property, when set to true, allows for the inclusion of extra metadata in published topics, aiding in debugging efforts. |
com.glide.cs.publisher.enable_text_prompt_display_values |
It allows localized display values for vaInputs in text prompts, enhancing user experience by showing appropriate formats. |
com.glide.cs.publisher.referencechoice.displayconfig |
This property allows the configuration of JSON-based display values for Dynamic Choice lists, enabling tailored representations for various tables. |
com.glide.cs.push.notifications.user_limit |
It defines the upper limit of users who can receive mobile push notifications for unread messages from the Virtual Agent. |
com.glide.cs.record_lock_on_session |
It configures whether to lock a conversation record during session calls to prevent data conflicts when persisting context. |
com.glide.cs.resume_conversation.message |
It specifies the text displayed to users when a conversation is resumed by the bot after an interruption. |
com.glide.cs.resume_current_topic_option |
This property determines whether the system continues with the current topic or switches to a new one during interactions. |
com.glide.cs.rich_converter_case_html |
It configures the HTML layout for case information, affecting how data is visually represented in the ServiceNow platform. |
com.glide.cs.rich_converter_incident_html |
It configures the HTML layout for incident records, affecting how details are visually presented in the ServiceNow interface. |
com.glide.cs.search_helpful_message |
It specifies the feedback message displayed to requestors following the execution of a topic, helping to gauge user satisfaction. |
com.glide.cs.semantic_search.min_skill_threshold |
This property determines the minimum skill count needed to activate semantic search, enhancing the relevance of search results by filtering inputs before they reach the LLM search. |
com.glide.cs.sensitive.data.agent_error |
This property configures the message shown when sensitive data is sent by an agent, defaulting to 'Not sent due to sensitive data'. |
com.glide.cs.sensitive.data.agent_message |
It configures the message shown to agents regarding the masking of sensitive data received from requesters, helping to uphold privacy standards. |
com.glide.cs.sensitive.data.requester_message |
This property configures the message shown to requesters when their input contains sensitive data, helping to inform them about privacy protections. |
com.glide.cs.settings.show_message_preview |
This property enables or disables the display of unread message previews in the virtual agent web-client, affecting user engagement. |
com.glide.cs.setup_topic_category_id |
It defines the specific Setup Topics record used in the system, impacting how topics are categorized and displayed. |
com.glide.cs.show_pending_notifications_prompt |
It controls the visibility of pending notifications following the end of a conversation, enhancing user awareness of outstanding messages. |
com.glide.cs.skippable_control_max_count |
This property defines the maximum number of processing loops for skippable rich controls, specifically for CCIF channels, to ensure system stability. |
com.glide.cs.snap.status.notify_user |
This property controls the notification behavior for requesters regarding failed SNAP scans, affecting user communication. |
com.glide.cs.suggest.authorization.enabled |
This property controls whether the suggest API can emit topic information based on user authorization, enhancing security measures. |
com.glide.cs.suggest.enable_partial_search |
This property allows the Virtual Agent Suggest feature to return results for partial keyword matches, improving search accuracy and relevance. |
com.glide.cs.suggest.enable_phonetic_search |
It activates phonetic search capabilities, allowing the Virtual Agent to better understand and match user queries based on phonetic similarities. |
com.glide.cs.suggest.enable_spell_check |
This property enables spell checking in Virtual Agent Suggest, improving the accuracy of user input suggestions. |
com.glide.cs.suggest.get.endpoint.enabled |
This property activates the /suggest GET endpoint, facilitating suggestion retrieval in the ServiceNow platform. |
com.glide.cs.suggest.minimum_characters |
This property defines the minimum character count needed for a user to start a subset search in the Virtual Agent, influencing search responsiveness. |
com.glide.cs.suggest.remove_wildcards |
This property configures the removal of wildcards in Virtual Agent searches to improve response times. |
com.glide.cs.support.voice_channel_system_messages |
It configures the voice channels that will present specific system messages to users, enhancing user interaction through voice interfaces. |
com.glide.cs.survey.probability |
It sets the probability percentage for displaying surveys to requesters, with a default value of 0.33. |
com.glide.cs.sync_messages.read_status_frequency |
It determines how often the webclient checks for and updates the status of read messages, impacting real-time communication efficiency. |
com.glide.cs.table_output_page_limit |
This property configures the pagination limit for table outputs in Virtual Agent, directly affecting how much data is visible at once. |
com.glide.cs.table_output_result_limit |
This property limits the number of records shown in table outputs in Virtual Agent to a specified integer value, defaulting to 100. |
com.glide.cs.task.cache.enabled |
This property enables or disables caching for task data, impacting how quickly tasks are retrieved and processed. |
com.glide.cs.task.transaction.enabled |
This property controls whether task transaction processing is active, impacting how tasks are managed within the system. |
com.glide.cs.topic_choice_list_message |
It sets the default prompt for users to select an item from a choice list, guiding them in making their selection. |
com.glide.cs.topic_confirmation_message |
This property sets the confirmation message shown to users when they select a topic, allowing customization of user interactions. |
com.glide.cs.topic_discovery_id |
It defines the unique identifier for the `_topic_discovery_` topic, impacting how topics are managed within the platform. |
com.glide.cs.topic_picker_button_label |
This property specifies the text displayed on the button that, when clicked, shows all available topics in a virtual agent conversation. |
com.glide.cs.topic_picker_msg |
It configures the initial greeting message displayed to users when they initiate a conversation, helping set the context for their requests. |
com.glide.cs.topic_switcher_id |
This property specifies the unique identifier for the `_topic_switcher_` topic, impacting how topics are managed within the platform. |
com.glide.cs.transcript_excluded_topics |
This property defines a list of topics whose messages will not appear in conversation transcripts, helping to manage privacy and relevance. |
com.glide.cs.transfer_to_queue_msg |
It configures the message displayed to users when an agent transfers a conversation, allowing for an optional substitution of the queue name. |
com.glide.cs.unified.skill_applicability_extension.enabled |
This property determines whether the unified skill applicability extension is active, impacting how skills are applied within the system. |
com.glide.cs.unified_logging.store.app.enabled |
It controls the activation of logging features for store apps, ensuring backward compatibility with previous logging methods. |
com.glide.cs.unlink_account.confirmation_message |
This property specifies the confirmation message displayed to users when they initiate the unlinking of their ServiceNow account. |
com.glide.cs.unlinking_account.message |
This property sets the notification message shown to users after they unlink their ServiceNow account, with a default value indicating successful unlinking. |
com.glide.cs.upload.attachment.max_count |
This property limits the number of attachments users can upload at once, with a default value of 5. |
com.glide.cs.upload.attachment.max_size |
This property defines the maximum allowable size for file attachments uploaded by guest users, preventing upload failures due to oversized files. |
com.glide.cs.upload.attachment.to.interaction |
This property enables or disables the tagging of user-uploaded images with interaction metadata, affecting how these images are tracked within the system. |
com.glide.cs.upload.image_upload_enforced |
This property restricts file uploads in the chatbot to image formats only, preventing other file types from being uploaded. |
com.glide.cs.upload.image_upload_error_message |
It specifies the message displayed when a user tries to upload a file that is not an image, guiding them to upload the correct file type. |
com.glide.cs.url_redirect.default.portal |
This property sets the default portal URL for redirection, with 'sp' as the default value for the service portal. |
com.glide.cs.use_new_menu_settings |
This property determines whether the new menu settings are utilized within the ServiceNow platform, impacting how users interact with the application menus. |
com.glide.cs.user_data_skipped_list |
This property specifies which user personalization attributes, such as name or email, should be excluded from user profiles. |
com.glide.cs.va.deflection_tracking.enable |
This property configures the Virtual Agent to track metrics related to deflection, helping assess the success of automated interactions. |
com.glide.cs.va.sys_user |
This property sets the system user ID utilized by the virtual agent for processing requests and interactions. |
com.glide.cs.va_api_message_history_enabled |
This property enables or disables the saving of message history in the VA API, impacting how bot interactions are logged. |
com.glide.cs.va_caching_service.require_lock_to_flush |
This boolean property determines whether a conversation lock is necessary for flushing cached changes to the database at the end of worker thread transactions. |
com.glide.cs.va_input_collector_max_nodes |
This property configures the limit on the number of input nodes accepted by the Input Collector, impacting how data is processed. |
com.glide.cs.va_legacy_scrolling_enabled |
This property toggles the legacy scrolling behavior in the Virtual Agent interface, allowing for a different user experience. |
com.glide.cs.va_secure_input_not_supported_channels |
It specifies which communication channels are incompatible with FDIH secure inputs, impacting data security during input collection. |
com.glide.cs.verify_messages_processable |
This property ensures that inbound messages are processed only under specific conditions, enhancing the control over message handling. |
com.glide.cs.want_something_else_option |
This property defines the text displayed for an alternative option in the virtual agent's topic discovery interface, impacting user interaction. |
com.glide.cs.web_client.fetchUnreadInterval |
This property specifies the time interval for the system to check for unread message counts, with a default of 10 seconds. |
com.glide.cs.web_client_login_redirect_urls |
This property specifies a comma-separated list of allowed URLs for redirection during the web client login process, preventing unauthorized redirects. |
com.glide.cs.web_header_picker_page_limit |
This property defines the maximum number of selectable options in a mobile web list with a card header, influencing how information is presented to users. |
com.glide.cs.worker.hybid_queue.verbose_logging |
This property activates verbose logging for the hybrid queue worker, providing more detailed output for diagnostics. |
com.glide.cs.worker.hybrid_queue.mode |
This property sets the operational mode of the HybridQueue, allowing messages to be processed by priority or in a strict sequence. |
com.glide.cs.worker.hybrid_queue.priority_adjustment_ms |
This property sets the time adjustment for the effective timestamp of higher priority messages in the hybrid queue, ensuring they are processed first. |
com.glide.cs.wrong_topic_message |
It configures the response message shown to users when they choose a topic that does not match their request. |
com.glide.csp.self_script_src_svg |
This property is a boolean setting that, when enabled, restricts SVG files from loading external scripts, thereby improving application security. |
com.glide.data_privacy.consolidation_user_retention_limit |
This property limits the number of users retained in the system during the consolidation of sensitive data for privacy purposes. |
com.glide.db.session_language_collation_feature |
This property allows list sorting based on the user's session language, enhancing usability for users who operate in languages other than English. |
com.glide.decision_table.debug_logging |
This property activates detailed logging for decision tables, providing insights into their execution and performance. |
com.glide.decision_table.excel_hide_references |
This property hides the Excel references dropdown when set to true, streamlining the decision table interface. |
com.glide.decision_table.gate_feature |
This property, when set to true, limits decision table access to users with the maint role, ensuring that only authorized personnel can modify or view these tables. |
com.glide.decision_table.max_inputs |
This property limits the number of decision inputs that can be created for a decision model, impacting how complex decision logic can be structured. |
com.glide.decision_table.max_questions |
This property defines the maximum number of decision questions that can be included in a decision table record, impacting the complexity of decision logic. |
com.glide.document.log.level |
This property configures the log level for document processing activities, impacting how much detail is recorded in the logs. |
com.glide.embedded_help.alt_doc_site |
It sets the URL for the alternate staging documentation site used for Embedded Help links, impacting user access to help resources. |
com.glide.embedded_help.auto_close |
This property controls whether the help pane closes automatically when users interact with specific guided setup options. |
com.glide.embedded_help.cdn_timeout |
This property configures the timeout duration for requests to the central repository, defaulting to 2000 milliseconds. |
com.glide.embedded_help.debug_doc_site |
This boolean property determines whether Embedded Help links redirect to a specified alternate staging documentation site. |
com.glide.embedded_help.documents_api.restricted_pages |
It configures a list of pages where the documents API is restricted to specific app routes, preventing help content from displaying based on route parameters. |
com.glide.embedded_help.download_non_english_content |
This boolean property controls the availability of download options for non-English content in the embedded help system. |
com.glide.embedded_help.downloaded_content_language |
This property defines the list of languages for downloaded help content, indicating whether the content is human or machine translated. |
com.glide.embedded_help.enable_video |
This property toggles the visibility of videos in the embedded help pane, allowing them to be shown or hidden without removing them from the help topic. |
com.glide.embedded_help.enabled |
This property enables or disables the Embedded Help feature, affecting user assistance within the ServiceNow interface. |
com.glide.embedded_help.fallback_to_default_language |
It determines if non-English sessions will default to English when the requested language content is missing. |
com.glide.embedded_help.guided_setup.persist_actions |
This property allows Guided Setup actions to remain visible on all pages instead of just the initial page, enhancing user experience during setup. |
com.glide.embedded_help.last_downloaded_content_family |
It stores the version identifier for the last downloaded help panel content, impacting the display and functionality of embedded help features. |
com.glide.embedded_help.log_interval |
This property specifies the frequency, in hours, at which logs for Embedded Help are created, with a default setting of 6 hours. |
com.glide.embedded_help.logging_enabled |
This property enables or disables the logging of events related to Embedded Help, impacting how usage data is recorded. |
com.glide.embedded_help.product_content.sync |
This property enables synchronization with a centralized repository for updated product content, affecting the display of What's New and Adoption Services. |
com.glide.embedded_help.product_content.sync_self_hosted |
It enables or disables synchronization of on-prem self-hosted customer data with the Product Content CDN. |
com.glide.embedded_help.seismic_content_version |
It maintains the versioning of Seismic help content, formatted as 'MAJOR.MINOR.PATCH' or as a JSON object for localized versions. |
com.glide.embedded_help.sync |
This property enables the instance to synchronize with a centralized content repository to fetch updates based on the last sync date and a specified frequency. |
com.glide.embedded_help.sync_frequency |
This property determines the number of days that must elapse since the last sync before the embedded help system searches for new content in the centralized repository. |
com.glide.embedded_help.sync_self_hosted |
This property toggles synchronization for self-hosted customers with the Embedded Help CDN, affecting content availability. |
com.glide.embedded_help.url |
This property defines the source URL for dynamically loading embedded help content in the ServiceNow interface. |
com.glide.embedded_help.version |
This property configures the specific version of Help content that is presented to users, impacting their support experience. |
com.glide.enable_partner_usage_key_tracking_sync_job |
It controls the activation of a job that periodically syncs partner usage keys data to ensure consistency across customer instances. |
com.glide.encryption.active_attachment_efc_enforcement |
This property determines whether encryption enforcement is applied to active attachments within the system. |
com.glide.encryption.cle_kmf.key_source |
This property allows the selection of either ServiceNow generated keys or customer-supplied keys for encryption, impacting how data is secured within the platform. |
com.glide.encryption.context_key_update_allowed |
This property allows for the modification of encryption context, enhancing flexibility in encryption management. |
com.glide.encryption.enable_attachment_key_ui |
This property determines if users with an encryption module key can upload unencrypted attachments, affecting attachment security options. |
com.glide.encryption.is_ec_encryption_allowed |
This boolean property determines whether encryption with an encryption context key is permitted within the system. |
com.glide.engine.event_handler_system_id |
This property sets the System ID to PRIMARY NODES, which is essential for the correct functioning of the flow designer's event handling. |
com.glide.ensurer.concurrent.cmdb_ci_dns_name |
This boolean property enables or disables concurrent validation of DNS names within the Configuration Management Database (CMDB). |
com.glide.ensurer.concurrent.cmdb_ci_ip_address |
This property enables or disables the ability to perform concurrent updates on CMDB IP address records, impacting how data is managed in the system. |
com.glide.ensurer.concurrent.cmdb_ci_spkg |
This property determines whether concurrent processing is allowed for configuration item package updates, enhancing performance during updates. |
com.glide.ensurer.partitions.cmdb_ci_dns_name |
This property limits the number of DNS names linked to a configuration item, helping to maintain data integrity within the CMDB. |
com.glide.ensurer.partitions.cmdb_ci_ip_address |
This property configures the limit on the number of partitions for CMDB IP address entries, impacting data organization and retrieval. |
com.glide.ensurer.partitions.cmdb_ci_spkg |
This property configures the integer value representing the number of partitions used in the CMDB CI service package, impacting data organization and retrieval efficiency. |
com.glide.event_handler.ais_config_changes |
This property defines the class that processes changes to AIS configurations, such as new relevancy models. |
com.glide.event_handler.ais_event |
This property sets the class responsible for handling AIS events, impacting how these events are processed within the ServiceNow platform. |
com.glide.event_handler.ais_index |
This property defines the class used to manage AIS indexing events, impacting how these events are processed in the application. |
com.glide.event_handler.auto_resolution |
This property configures the event handler responsible for managing auto-resolution events triggered by virtual agent task assignments. |
com.glide.event_handler.awa |
This property specifies the event handler class responsible for processing AWA reevaluation events within the system. |
com.glide.event_handler.awa_agent_capacity |
This property defines the event handler responsible for managing agent capacity within the system. |
com.glide.event_handler.awa_manual_assignment |
This property configures the event handler used for manual assignment of AWA work items, impacting how such assignments are processed within the system. |
com.glide.event_handler.CacheInvalidationEventHandler |
It defines the class used to manage the processing of cache invalidation system events, impacting how cache updates are handled. |
com.glide.event_handler.code_signing.tracking |
This property specifies the Event Handler that manages security settings for customers enabling code signing. |
com.glide.event_handler.CollabNotificationEventHandler |
This property specifies the event handler used for managing Sidebar events, impacting how notifications are processed within the application. |
com.glide.event_handler.flow_engine |
This property configures the event handler for the flow engine, determining how events are processed within the platform. |
com.glide.event_handler.generate_incremental_offline_payload |
It configures the action handler responsible for creating incremental offline data payloads for mobile applications. |
com.glide.event_handler.generate_offline_payload |
It defines the action handler class used to generate offline payloads for mobile applications, impacting how data is processed when offline. |
com.glide.event_handler.impex_parallel_job_handler |
This property configures the class responsible for executing parallel jobs within the event handling framework, impacting job processing efficiency. |
com.glide.event_handler.msgeventhandler |
This property specifies the event handler used for processing Virtual Agent messages, influencing how messages are managed within the system. |
com.glide.event_handler.notification |
This property defines which action handler processes system notifications, with a default set to 'com.glide.notification.cmn.NotificationActionHandler'. |
com.glide.event_handler.notification_action_event_processor |
It configures the event processor that handles notifications triggered by Notification Actions V2, impacting how notifications are processed and delivered. |
com.glide.event_handler.notification_provider |
This property configures which action handler processes notifications within the ServiceNow platform. |
com.glide.event_handler.og_cache_invalidation |
It determines which Java class processes the og.cache.invalidation sysevent, impacting cache management behavior. |
com.glide.event_handler.process_automation |
This property defines the class responsible for handling events related to process automation, impacting how events are processed in the system. |
com.glide.event_handler.rw_deferred_responder |
This property specifies the handler used for managing deferred actions when the memory queue cannot accept new requests due to capacity limits. |
com.glide.event_handler.security_event_sender |
This property defines the class used to transmit security events to the Usage Analytics module, impacting how security data is collected and analyzed. |
com.glide.event_handler.ts_index |
It defines the class that implements the IFlushActionHandler interface for handling text indexing events. |
com.glide.event_handler.va_click_metrics |
This property specifies the event handler used for processing various Click Metrics events, impacting how user interactions are logged and analyzed. |
com.glide.event_handler.VANotificationEventHandler |
This property defines the Java class used to process va.notification sysevents, impacting how notifications are handled within the system. |
com.glide.event_manager.acc_response_queue.reset.rhino_context |
This property enables or disables the auto scaling feature for ECC queue processing, impacting how resources are allocated during high-demand periods. |
com.glide.event_manager.acp_event_queue.claim_limit |
This property defines the limit on the number of claims processed simultaneously in the event queue, impacting system performance during Discovery and Service Mapping. |
com.glide.event_manager.acp_event_queue.even.load.distribution.enabled |
This property determines whether load distribution is enabled for the event queue, impacting how events are processed across the system. |
com.glide.event_manager.devops.event.queue.claim_limit |
This property limits the number of events that can be claimed simultaneously from the event queue, impacting event handling efficiency. |
com.glide.event_manager.devops.event.queue.hard_limit |
This property defines the hard limit for the event queue size, ensuring that excessive events do not overwhelm the system. |
com.glide.event_manager.discovery.cloud.sensor.reset.rhino_context |
This boolean property controls the resetting of the Rhino context in cloud sensor discovery, impacting how events are processed. |
com.glide.event_manager.discovery.sensor.reset.rhino_context |
This boolean property controls the resetting of the Rhino context, impacting how events are processed in the system. |
com.glide.event_manager.flow_engine.claim_limit |
This property limits the number of Flow Designer events that the event handler processes at once, impacting transaction efficiency. |
com.glide.event_manager.flow_engine.delegate_expires |
This property defines the duration before flow engine delegates expire, impacting how long they remain active in processing events. |
com.glide.event_manager.flow_engine.even.load.distribution.enabled |
This property configures the flow_engine to distribute workload evenly across available resources, enhancing processing efficiency. |
com.glide.event_manager.flow_engine.hard_limit |
This property limits the number of Flow Designer events processed concurrently by the event handler, impacting system performance and resource management. |
com.glide.event_manager.flow_engine.hard_time_limit |
It specifies the maximum duration events can stay in the event queue before they are re-queued for processing, impacting event handling efficiency. |
com.glide.event_manager.grc_metrics_queue.claim_limit |
This property limits the number of events that one worker thread can handle from the event queue, impacting event processing performance. |
com.glide.event_manager.grc_metrics_queue.even.load.distribution.enabled |
This property controls the load distribution of events in the GRC metrics queue, ensuring balanced processing across worker threads. |
com.glide.event_manager.mobile_offline_payload_gen_queue.claim_limit |
This property defines the limit on the number of claims processed in the mobile offline payload generation queue, impacting how offline events are managed. |
com.glide.event_manager.mobile_offline_payload_gen_queue.hard_limit |
It defines the maximum number of entries allowed in the mobile offline payload generation queue, impacting data synchronization for mobile applications. |
com.glide.event_manager.process_automation.claim_limit |
This property determines the limit of Process Automation events that the event handler processes in a single transaction, impacting system performance and throughput. |
com.glide.event_manager.sidebar_notification.claim_limit |
This property defines the limit on the number of events processed in each batch from the sidebar notification queue, impacting notification delivery speed. |
com.glide.event_manager.sn_cmdb_service_queue.claim_limit |
This property configures the limit on the number of claims processed simultaneously in the service queue, impacting resource allocation and performance. |
com.glide.event_manager.sn_cmdb_service_queue.hard_limit |
This property defines the hard limit for concurrent processing of service queue events in the system. |
com.glide.event_manager.territory_overlapping_queue.claim_limit |
This property defines the limit on the number of claims processed simultaneously in the territory overlapping queue, impacting system resource allocation. |
com.glide.event_manager.territory_overlapping_queue.even.load.distribution.enabled |
It determines whether balanced load distribution is applied to events in the territory_overlapping_queue, affecting how events are processed. |
com.glide.event_manager.territory_overlapping_queue.hard_limit |
This property defines the hard limit for overlapping territories in the event manager's processing queue, impacting how events are managed. |
com.glide.event_manager.va_notification_batch.claim_limit |
It limits the number of sys events assigned to a node for execution in one transaction, impacting how events are processed. |
com.glide.field.encryption.state |
This property reflects the encryption status of the instance, with values indicating which encryption plugins are activated. |
com.glide.financial_planning.enable_dual_promote |
This property activates the Dual Promote functionality specifically for Kingston customers using versions prior to Patch 6. |
com.glide.fiscal_calendar.fiscal_calendar_type |
This property specifies the fiscal calendar type, impacting how financial data is organized and reported. |
com.glide.fiscal_calendar.fiscal_unit |
This property sets the duration of fiscal periods used in TCO dashboards, impacting how financial data is aggregated and displayed. |
com.glide.fiscal_calendar.fiscal_year_start_day |
This property defines the specific day of the month that marks the start of the fiscal year for financial calculations. |
com.glide.fiscal_calendar.fiscal_year_start_month |
This property specifies the month that marks the start of the fiscal year for financial calculations and reporting. |
com.glide.genai.semantic_filter.enabled |
This property controls whether the semantic filter is active, impacting how content is processed and displayed within the platform. |
com.glide.help_center.enable_ai_generated_content |
This property enables or disables the display of AI-generated help topics in the help center, affecting the content available to users. |
com.glide.http.idle_connection_monitor.async.async.effectively_idle_check.enabled |
It activates the feature that closes idle connections, optimizing performance in the Async HTTP Client framework during streaming. |
com.glide.hub.action_step.feature_tracking_exclusion_list |
It defines a list of IH step executions that will not be recorded in the feature usage analytics. |
com.glide.hub.code_signing.full.validation.enabled |
This property activates comprehensive validation checks for flows and actions within the Code Signing environment, improving security and reliability. |
com.glide.hub.flow.approval.logging |
This property configures the logging level for Flow Designer approval actions, affecting how much detail is recorded in logs. |
com.glide.hub.flow.approval.show_approver_name_in_audit |
Enabling this property ensures that the true approver's name is visible in the parent record and recorded in the approval history. |
com.glide.hub.flow.approval.show_delegate_audit_comment |
It controls the visibility of audit comments related to delegated approvals in the approval workflow. |
com.glide.hub.flow.approval.show_higher_role_audit_comment |
It controls the visibility of audit comments from users with higher roles in approval workflows, impacting how audit trails are presented. |
com.glide.hub.flow.approval.show_impersonate_audit_comment |
It controls the visibility of impersonation audit comments in approval flows, affecting how audit information is presented to users. |
com.glide.hub.flow.default_current_stage_status_on_cancel |
It configures the default status of a flow's stage upon cancellation, determining whether it is marked as cancelled or complete. |
com.glide.hub.flow.enable_validation |
This property controls whether flow validation is enforced during execution, impacting the reliability of automated processes. |
com.glide.hub.flow.restricted_caller_access.track_flows_as_source |
It enables or disables the tracking of flows as a source for restricted caller access, impacting how access requests are processed. |
com.glide.hub.flow.tokyo_features_enabled |
This property ensures that Tokyo FD features are activated following an upgrade, facilitating access to new functionalities. |
com.glide.hub.flow.washington_features_enabled |
This boolean property determines whether Washington FD features are enabled, defaulting to true after upgrades. |
com.glide.hub.flow_engine.allow_noncommitted_gliderecord.tables |
It defines a list of tables that allow non-committed GlideRecord operations, impacting how data is handled in workflows. |
com.glide.hub.flow_engine.complexity_tracking.enabled |
This property activates the collection of metrics related to flow complexity, aiding in performance analysis. |
com.glide.hub.flow_engine.enable_sst |
This property determines whether server-side scripting is enabled in the flow engine, impacting how flows can be designed and executed. |
com.glide.hub.flow_engine.engine_major_version |
This property sets the major version number for the flow designer execution engine, impacting how flows are executed within the platform. |
com.glide.hub.flow_engine.indirect_recursion_limit |
This property limits the indirect triggering of flows and subflows to a specified integer value, enhancing transaction stability. |
com.glide.hub.flow_engine.listener_trace.threshold |
This property determines the minimum log level of messages that are replicated to the flow log, filtering out lower-level entries. |
com.glide.hub.flow_engine.log_level |
It determines the minimum log level for messages recorded in the sys_flow_log table during Flow Designer execution. |
com.glide.hub.flow_engine.remove_sst_on_plan_update |
This boolean property controls the removal of SST when a plan is updated, impacting how state tracking is handled in workflows. |
com.glide.hub.flow_engine.resolve_sst_for_mid |
This property enables or disables the resolution of SSO tokens for the MID server in flow engine operations. |
com.glide.hub.flow_engine.separate_reporting_values |
It configures the separation of reporting values from the standard flow values, impacting how data is organized and accessed for reporting purposes. |
com.glide.hub.flow_engine.stage_display.show_approvers_limit |
It configures the maximum number of approvers shown in the Flow Designer interface, enhancing visibility and organization of approval stages. |
com.glide.hub.flow_engine.stage_display.show_duration |
When enabled, this property displays the duration of each stage in the workflow, enhancing visibility into process timing. |
com.glide.hub.flow_trigger.condition_debug |
It logs the trigger conditions for specified tables that failed to initiate a Flow, aiding in troubleshooting. |
com.glide.hub.flow_trigger.enabled |
This property controls the activation of all Flow Triggers, impacting workflow automation within the system. |
com.glide.hub.sse.parse.AmazonBedrockResponseHandler |
It configures the data type used for streaming payloads in Amazon Bedrock, affecting how data is handled during processing. |
com.glide.identity.globalid.feature.enabled |
This property activates the global ID feature, which facilitates consistent user identity management across the ServiceNow platform. |
com.glide.identity.security.impersonation.event.enabled |
This property enables or disables the generation of impersonation events by the Identity Security API, impacting how impersonation activities are logged. |
com.glide.identity.security.impersonation.log.enabled |
This property controls whether impersonation logs are generated by the Identity Security API, providing visibility into impersonation actions. |
com.glide.identitycenter.api.loginhistory.enable |
This property controls the activation of the login history feature, allowing administrators to monitor user login activities. |
com.glide.import_set_api.insert_multiple_optimize |
This property optimizes the import set insert multiple API by leveraging GlideRecord, which can significantly improve data insertion performance. |
com.glide.index_suggestion.column_statistics.generated_interval |
This property defines the frequency, in days, at which column statistics are generated for indexing purposes. |
com.glide.index_suggestion.column_statistics.tables_to_collect.sleep_time |
It configures the duration of sleep between collection intervals for column statistics, impacting the efficiency of data processing. |
com.glide.index_suggestion.debug |
This property activates detailed logging for the index suggestion feature, helping to identify and resolve potential issues. |
com.glide.index_suggestion.enable_periodic_collection |
It configures the system to periodically gather column statistics, enhancing the effectiveness of index suggestions. |
com.glide.interaction.attachments.copy |
This property defines a list of tables for copying attachments associated with interactions, facilitating better data management across specified records. |
com.glide.interaction.autocreate_relationships |
This property determines whether Interaction Related Records are automatically created when Tasks or Knowledge Articles are managed in the Interaction tab. |
com.glide.interaction.max_wrapup_duration |
This property defines the maximum allowable time for completing interaction wrap-up tasks, influencing how long users can take to finalize interactions. |
com.glide.job.batched.window_end |
This property defines the end time for the IP Address field Normalization job in HH:mm:ss format, impacting when the job ceases operations each day. |
com.glide.job.batched.window_start |
This property sets the start time for the IP Address field Normalization job in local time, formatted as HH:mm:ss. |
com.glide.journal.new_changes_behavior |
This boolean property configures the behavior of change logging in the journal, impacting how modifications are captured and displayed. |
com.glide.journal.strict_acl |
This property determines whether strict access controls are applied to journal entries, enhancing data security. |
com.glide.kmf.ejbca.enabled |
This property activates EJBCA for managing digital certificates within the ServiceNow environment. |
com.glide.kmf.modules.access_policies.calibration.allowed_extra_track_modules |
It defines a list of Crypto Modules permitted to alter their access policy settings within the ServiceNow Key Management Framework. |
com.glide.max_query_size |
This property limits the number of queries a client script can make, helping to manage system performance and resource usage. |
com.glide.mobile_app_client_ids |
This property defines the client IDs that mobile applications use for authentication with the ServiceNow platform. |
com.glide.oauth.client_secret.auto_generate_length |
This property defines the character length for client secrets generated by the system, impacting the security of OAuth integrations. |
com.glide.one.extend.enable.debugging |
This property determines the logging level, allowing for performance or debug logs based on the specified value. |
com.glide.one.extend.retain_last_chunk |
This boolean property controls the retention of the last data chunk processed, impacting data integrity during operations. |
com.glide.one_extend.allow_feedback_override |
It allows users to bypass restrictions and submit or update feedback on Generative AI functionalities. |
com.glide.one_extend.cacheable_skill_configs |
It defines a list of skill configuration IDs that will utilize caching to improve response times in the ServiceNow platform. |
com.glide.one_extend.chunking_params |
This property configures the chunking parameters, including buffer percentage, overlap factor, and chunk limit, which influence how data is processed in batches. |
com.glide.one_extend.default_provider_sync |
This property controls the activation of the scheduled job and event responsible for fixing default provider settings in the system. |
com.glide.one_extend.default_roles_for_skill_acl |
It specifies the default roles that are included in skill ACLs, contingent on another related property being enabled. |
com.glide.one_extend.enable_skill_config_asset_subscription_access_check |
This boolean property determines whether access checks are enforced for skill configuration in asset subscriptions, impacting user permissions and visibility. |
com.glide.one_extend.eval.batch_run.enable.throttling |
This property controls whether throttling is applied to batch run evaluations, impacting how resources are allocated during these processes. |
com.glide.one_extend.eval.batch_run.max_in_flight |
It defines the maximum number of records that can be processed concurrently in batch evaluations, impacting system performance and efficiency. |
com.glide.one_extend.eval.batch_run_task_counter_update.max_spins |
It configures the maximum spins allowed for the mutex during batch run task counter updates, impacting concurrency control. |
com.glide.one_extend.eval.batch_run_task_counter_update.spin_wait_ms |
It configures the duration in milliseconds that the system will wait while trying to acquire a mutex for updating the batch run task counter. |
com.glide.one_extend.geo_routing |
This property enables or disables geo routing for Gen AI requests, ensuring they are processed by servers in the same region when available. |
com.glide.one_extend.include_default_roles_for_skill_acl |
This property controls the inclusion of default roles from another property during the insertion or updating of 'gen_ai_skill' ACLs using the global.GenAiSkillSecurityUtils API. |
com.glide.one_extend.pattern_match_timeout |
This property defines the maximum time allowed for regular expression matching operations in One Extend, with a configurable range from 0 to 10000 milliseconds. |
com.glide.one_extend.roles_to_access_genaiskillsecurityutils_api |
It defines a list of roles, excluding 'maint', 'admin', and 'security_admin', that are permitted to use the GenAiSkillSecurityUtils API. |
com.glide.one_extend.use_internal_translator |
This property configures whether translation requests are handled by an internal service or routed to Microsoft Azure's OEM translation service. |
com.glide.oneapi.fdih.async.quick.mode |
This property configures the execution mode of asynchronous FDIH invocations, allowing them to run in a faster, optimized manner. |
com.glide.oneapi.fdih.execution.enable.queue_bypass |
This property controls the routing of requests for FDIH execution, allowing direct execution when enabled. |
com.glide.oneapi.fdih.va.execution |
This property enables or disables the use of the VA thread for NAVA flow execution, impacting processing efficiency. |
com.glide.oneapi.flow_debug |
This property activates a debugging mode for OneAPI Flow features, allowing for comprehensive flow reporting. |
com.glide.oneapi.hybrid_queue.push.retry |
It sets the maximum retry attempts for pushing messages to the Hybrid Queue, impacting message delivery success rates. |
com.glide.oneapi.process.one_extend.response.direct |
This property configures whether one extend responses are processed directly or sent to a hybrid queue for handling by worker threads. |
com.glide.oneapi.run_script_include_as_fdih_subflow |
This property configures the execution of script includes as FDIH subflows to improve performance in specific applications. |
com.glide.oneapi.run_script_include_on_fdih_engine |
It allows script includes to run as FDIH subflows, optimizing performance for OneExtend and GenAI functionalities. |
com.glide.oneextend.batch_result_cancellation_timeout_minutes |
It specifies the duration after which idle batch result records in a progress state are automatically cancelled. |
com.glide.opennlu.predict.provider.context.name |
This property defines the name of the context for NLU predictions, impacting how conversations are processed and understood by the system. |
com.glide.outbound_tracking.disabled |
This property controls whether outbound usage metrics tracking is active, with a default setting of false, meaning tracking is enabled. |
com.glide.pad.core.model.enableAppObjects |
This property activates app object support within the PAD, facilitating advanced application development features. |
com.glide.pad.core.model.enableAsyncUpdateSetSynchronizer |
This property controls whether update set synchronization occurs asynchronously, which can enhance system performance during updates. |
com.glide.pad.core.model.enableDecisionActivities |
This property activates decision activity features in the Process Automation Designer, allowing for enhanced workflow management. |
com.glide.pad.core.model.enableDecisionStages |
This property toggles the availability of Decision Stages in Playbook, enhancing workflow management. |
com.glide.pad.core.model.enableDeferMetaData |
This property controls whether metadata for input and experience fields is loaded immediately or deferred until after the playbook is fetched. |
com.glide.pad.core.model.enableDeferredVariants |
This property enables or disables the Deferred Variants feature within the Playbook Designer, impacting how playbooks are created and managed. |
com.glide.pad.core.model.enableDynamicOutputs |
This property activates the Dynamic Outputs feature, allowing for more flexible and responsive output generation in Playbook. |
com.glide.pad.core.model.enableMoreDropdownInConfigPanel |
It changes the visual representation in the config panel by replacing the activity type icon with an ellipsis dropdown for easier access to additional settings. |
com.glide.pad.core.model.enableNewProcessWizard |
It activates a new wizard for creating processes, enhancing user interaction compared to the previous jelly-based modal. |
com.glide.pad.core.model.enableProcessStartAsync |
It configures the asynchronous start of automation plans for the first activities in a process, enhancing performance by allowing parallel execution. |
com.glide.pad.core.model.enableProcessVariants |
This property enables or disables the use of Process Variants within the Process Automation Designer, impacting how processes can be modeled and executed. |
com.glide.pad.core.model.enableQuestionnaire |
This property determines whether questionnaires can be utilized for activities classified as Questionnaire type. |
com.glide.pad.core.model.enableRestart |
This property controls whether restart options are visible in the PAD UI, allowing users to restart processes as needed. |
com.glide.pad.core.model.enableRuntimePermission |
This property determines whether runtime permissions are enabled, affecting how user permissions are managed within the application. |
com.glide.pad.core.model.enableScheduledUpdateProcess |
This property enables asynchronous update set generation, allowing it to run independently of Playbook updates. |
com.glide.pad.core.model.enableSwimlanes |
This property controls whether swimlanes are displayed in the user interface, allowing for better task categorization and visibility. |
com.glide.pad.core.model.enableSyncFlowDataDefinition |
This boolean property controls whether Flow Data Definition and glide variable records are synchronized with process update XML, impacting data consistency. |
com.glide.pad.core.model.enableTransactionScopeOverride |
It allows PAD updates to bypass the user's application scope and be written directly to the update set in the process's scope. |
com.glide.pad.core.model.enableTranslation |
This property determines whether translation features are active, affecting how content is presented to users in different languages. |
com.glide.pad.core.model.enableUIPreview |
This property activates the Activity UI Previews feature within the Playbook Designer, allowing users to visualize changes in real-time. |
com.glide.pad.core.model.maxFormViewGraphqlResults |
This property sets a maximum limit on the number of Form View Records returned by GraphQL queries, enhancing performance and resource management. |
com.glide.pad.core.model.maxGlideObjectGraphqlResults |
This property sets a maximum limit on the number of Glide Object Records that can be fetched through GraphQL requests, helping to control data load and improve response times. |
com.glide.pad.core.model.maxQuestions |
This property defines the upper limit for questions in Questionnaire activities, impacting how many questions can be added without affecting system performance. |
com.glide.pad.core.model.maxSupportedSchemaVersion |
It sets an integer limit on the highest schema version that Playbook Designer can utilize, impacting the design and functionality of playbooks. |
com.glide.pad.core.model.multiTrigger.limit |
This property defines the limit on the number of UI-configurable triggers for a playbook, with a default value of 10. |
com.glide.pad.core.model.multiTrigger.programmaticLimit |
This property defines the limit on programmatically configured triggers for playbooks, with a default value of 10. |
com.glide.pad.core.model.runtimePermissionLimit |
This property sets a cap on the number of runtime permissions that can be assigned per Playbook or Stage, impacting performance. |
com.glide.pad.core.model.scheduledTrigger.maxQueryLimit |
This property defines the upper limit for query executions when the Scheduled Records Processing trigger is activated in Playbooks. |
com.glide.pad.core.runtime.variant_selector_threshold_time |
This property specifies the threshold time in milliseconds for logging warnings regarding the duration taken to select a variant for playbooks. |
com.glide.pad.disableWorkflowStudioRedirect |
This boolean property determines whether users are redirected to Workflow Studio when using the Process Automation Designer. |
com.glide.par.bulk_migration.invoked |
This property enables or disables the invocation of bulk migration processes within the ServiceNow platform. |
com.glide.par.coreui.migration.scope.repaired |
This property controls the execution of a fix script that repairs mismatched package, scope, and domain records during an upgrade. |
com.glide.par.coreui.migration_banner.enabled |
This property determines whether migration info banners appear in CoreUI, affecting user navigation and support during dashboard transitions. |
com.glide.par.coreui_single_migration.enabled |
This property determines whether the migration banner for Platform Analytics is displayed on Core UI dashboards, impacting user experience during the transition. |
com.glide.par.dashboards.additional.plugins |
It provides a comma-separated list of plugin IDs that the dashboard API checks for activation, returning their status as boolean values. |
com.glide.par.pae.drilldown_to_core_ui |
This property controls whether users are redirected to Core UI or Next Experience lists and forms from the Platform Analytics Experience. |
com.glide.par.unified_analytics.enabled |
This property controls the unification of various dashboard types into one workspace menu, enhancing accessibility and organization. |
com.glide.par.v_table_join.enabled |
This property controls the use of the virtual table VDashboards when accessing dashboard data, impacting how queries are processed. |
com.glide.platform_ml.enable_sys_service_route |
This property determines whether the sys_service route is active for retrieving the prediction server URL, impacting workflow capabilities that depend on this functionality. |
com.glide.platform_ml.prediction_server.sys_service.use_cases |
It defines a whitelist of use cases that can utilize sys_service and sys_service_endpoint for Triton server connections. |
com.glide.platform_ml.prediction_server.use_cases |
It specifies the supported use cases for the prediction server, affecting how workflows can utilize machine learning capabilities. |
com.glide.playbook_experience.config.auto_advance_pending_wait_duration |
It configures the wait time for pending activities in playbooks, influencing how quickly the system moves to subsequent tasks. |
com.glide.playbook_experience.config.schema_version |
This property defines the version of the schema used by the Playbook Experience Core GraphQL API, impacting data structure and API functionality. |
com.glide.playbook_experience.config.use_experience_properties |
It activates the retrieval and deserialization of Playbook Experience Properties from the specified context. |
com.glide.plugin.activation_mode.override |
This property determines how license checks are handled when installing applications and plugins, affecting the installation process based on the selected mode. |
com.glide.processing.framework.enabled |
This boolean property enables or disables the processing framework, affecting how tasks are handled within the system. |
com.glide.processing.framework.slow_queues |
This property specifies queues that experience slow event processing, preventing additional job creation for those queues to avoid unnecessary delays. |
com.glide.processors.aprocessor.donot_reuse_api_session |
It configures the system to not reuse API sessions, enhancing security by ensuring that each session is unique and not shared across requests. |
com.glide.quickactions.dispatchaction_whitelist |
This property specifies which action types can be dispatched by quick actions, impacting how users interact with the system. |
com.glide.request_manager.active |
This property enables the cancellation of long-running transactions by users, enhancing control over ongoing processes. |
com.glide.rest.api.non_concurrent.urls |
This property specifies a regular expression for HTTP request URLs that restricts concurrent processing by the RESTAPIProcessor, ensuring requests are handled one at a time. |
com.glide.schedules.log.level |
This property configures the log level for the com.glide.schedules component, affecting the verbosity of log messages generated during schedule execution. |
com.glide.script.disable_es_latest_tables |
This property disables specific tables from being used in the Event Streaming feature, impacting how data is processed and streamed. |
com.glide.script.fencing.cross_scope_access.knowledge_tables_filtered |
This boolean property controls the filtering of cross-scope access to knowledge tables, ensuring that only authorized applications can access specific knowledge records. |
com.glide.script.fencing.cross_scope_access.shared_table_support |
This property defines the level of access control for shared tables when scripts are executed across different application scopes. |
com.glide.script.guest.sandbox.freeze.db.ready |
This property enables or disables the readiness of the database for guest sandbox operations, impacting how guest users interact with the system. |
com.glide.security.acl.record_operations_without_columns |
It defines a list of ACL Record type operations that do not allow column values, enforcing the use of table values only. |
com.glide.security.check_unsanitized_html |
This property determines how HTML content in translated_html fields is sanitized globally, affecting the security of field assignments. |
com.glide.security.oauth.jwt_signing_module_sys_id |
It defines the cryptographic module for JWT signing, defaulting to the out-of-the-box module. |
com.glide.security.protected_table.enabled |
This property enables or disables the protection of specific tables within the ServiceNow platform to enhance security measures. |
com.glide.security.protected_table.include_source |
This property determines whether the source of update or delete operations on protected tables is included in log messages when logging is enabled. |
com.glide.security.referrerpolicy |
This property configures how much information is sent in the 'referrer' header based on the selected policy, affecting both internal and external requests. |
com.glide.security.strict_read_roles |
This property configures the system to enforce strict read roles for data access, ensuring that only users with the appropriate roles can view specific records. |
com.glide.service_portal.exclude_chat_portal_list |
This property defines specific chat portals that will not be available within the service portal, impacting user access and experience. |
com.glide.service_portal.mobile_devices_regex |
This property configures a regex pattern that matches mobile device identifiers, enabling tailored experiences for users on mobile platforms. |
com.glide.service_portal.tablet_devices_regex |
This property configures a regex pattern that matches various tablet device types for service portal compatibility. |
com.glide.servicecatalog.item_creator.factory.log |
It configures the logging level for item creation processes, allowing for different levels of detail in log outputs. |
com.glide.servicecatalog.item_creator.log |
This property configures the logging level for item creation events, allowing for different levels of detail in the logs. |
com.glide.servicecatalog.log |
This property configures the logging level for the service catalog, allowing for options such as 'info' to control the verbosity of log messages. |
com.glide.servicecatalog.mobile.popular_items_timeline |
This property configures the duration for which popular items are considered, with a default setting of the last 12 months. |
com.glide.servicecatalog.view_includes_category_descriptions |
This property determines whether category descriptions are shown in the category view of the service catalog. |
com.glide.sm.password2.conflicting_packages |
It identifies packages linked to Secret Groups that do not correctly reference the Password2 submodule, impacting Secrets Management operations. |
com.glide.sn_help.empty_panel.message |
It configures the message shown in the help panel when there is no available help content, enhancing user experience by providing context. |
com.glide.sn_help.enabled |
This property activates the help and guidance API, allowing users to receive contextual support within the ServiceNow interface. |
com.glide.sn_help.panel.show_feedback |
This property controls the visibility of feedback options for documents within the help panel, impacting user interaction and support. |
com.glide.sn_help.panel.show_search |
This property controls the visibility of the search icon in the help panel header, enhancing user navigation and support access. |
com.glide.snap.enable_scan |
This property activates Antivirus scanning to protect the system from malicious files and threats. |
com.glide.snap.infected_download_allowed |
This property enables the downloading of attachments in scenarios where the Antivirus scanner is offline, ensuring continued access to files. |
com.glide.soap.guest_user |
This property defines the user ID for executing SOAP requests when no authentication is provided, allowing for controlled access through role assignments and ACLs. |
com.glide.stats.storage_disk_usage.information_schema |
This boolean property affects the querying method used by the StatsGatherer job for gathering table statistics. |
com.glide.sys.fencing.rca.source_handler.jelly_phase2_ui_macro_detection |
This boolean property determines whether the system detects Jelly Phase 2 UI macros, impacting how UI elements are processed. |
com.glide.sys.ip_geolocation_enabled |
This property enables geolocation-based language detection for guest users based on their IP address. |
com.glide.sys.log.source.enabled |
This property controls whether source logging is active, affecting the visibility of log entries related to their origin. |
com.glide.sys.user_hash_salt |
This property configures the salt used in the hashing process for user passwords, enhancing security against attacks. |
com.glide.system_parallel_job.thread_run_time |
This property configures the maximum run time for system parallel jobs, influencing how long these jobs can execute before being terminated. |
com.glide.transaction.run.with.master |
This property configures the execution context for transactions, enabling concurrent processing by using the main GlideSession when set to true. |
com.glide.ui.content.js_content_access_decider.source |
This property determines the source used for evaluating access to JavaScript content within the ServiceNow environment. |
com.glide.ui.diagnostics.load_balancer.max_nginx_weight |
It configures the upper limit for the nginx weight shown in load balancer statistics, impacting how load distribution is monitored. |
com.glide.velocious.jrobin.disable_jrobin_writes |
This property disables write operations for JRobin, ensuring that data remains unchanged in specific scenarios. |
com.glide.web_service_outbound.impl.codesigning.tracking |
This property activates tracking for code signing events related to SOAPMessageV2, helping to maintain oversight of code integrity. |
com.glide.workflow.on.global.table |
This property determines whether workflows can run on the global table, affecting how global records are processed. |
com.glide.xml.http.non_concurrent.processors |
This property specifies the XML HTTP processors that are restricted from executing concurrent transactions per HTTP session, impacting how requests are processed. |