com.glide.cs.enable_sentiment_analysis Enables a fix script to look up supported virtual agent channels for sentiment analysis. By default, this channel lookup is skipped; enabling the property allows the script to process those channels.
falseThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | When enabled, the fix script looks up virtual agent channels whose names are in its supported-channel list; when disabled, it skips the lookup. |
|---|---|
| What area does it affect? | Virtual Agent channels |
| What does the default mean? | The default value is "false", which means this behavior is disabled by default. |
| When should you review it? | Review when configuring sentiment analysis for supported virtual agent channels. |
No out of the box record exists. ServiceNow scripts read this property and use the default value shown until you create it.
| Property name | com.glide.cs.enable_sentiment_analysis |
|---|---|
| Type | boolean |
| Application | Not stated |
| Default value | false |
| Description | Not stated |
Official references and nearby text excerpts where this property appears.
Out of the box artefacts that read this property. Append the path to your instance URL to open the record and see how the value is used.
/sys_script_fix.do?sys_id=41994054b742111038a12b04ae11a938
com.glideOther properties in the same namespace.
com.glide.cs.enable_link_unfurling_cache
This property determines whether the system caches link unfurling results, impacting the speed and…
com.glide.cs.enable_metaphone
This property controls the population of metaphone data in topic records and its consideration during…
com.glide.cs.enable_node_logging
This property controls whether node details are logged during conversation tasks, impacting how information…
com.glide.cs.enable_node_logging.system_topics
It configures the system to log node details in task context when processing VA system topics, aiding in…
com.glide.cs.enable_slack_branding
This property enables the branding configuration for the Slack Virtual Agent, allowing changes to the bot's…
com.glide.cs.enable_user_preferences_for_context_profile
It allows the system to utilize user preferences during conversations by leveraging context profiles and…
com.glide.cs.end_chat_msg
This property sets the text shown to users when they choose to end a live chat, helping to guide them…
com.glide.cs.entity_confidence_threshold
This property defined the threshold for applying entity values based on NLU confidence scores, influencing…