Property reference

`com.glide.cs.idle_chat_reminder_timeout`

The com.glide.cs.idle_chat_reminder_timeout property sets the duration in seconds before an idle chat reminder message is displayed after the requester's last response. Admins should adjust this value to manage user engagement effectively during chat sessions.

Default: Not stated
Type: Not stated
Application: Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property defines the timeout period for displaying an idle chat reminder message, ensuring timely prompts for user responses.
What area does it affect?	Chat session management
What does the default mean?	No default value is stated in the ServiceNow documentation.
When should you review it?	Review this property when configuring chat engagement strategies or adjusting timeout settings.

Property record

Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.

Property name	`com.glide.cs.idle_chat_reminder_timeout`
Type	Not stated
Application	Not stated
Default value	Not stated
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... filter. 2. Open the com.glide.cs.idle_chat_reminder_message property. 3. In the Value field, enter the new reminder message to be displayed. 4. Select Update. Change the idle chat timeout values Add the com.glide.cs.idle_chat_reminder_timeout and the com.glide.cs.idle_chat_cancel_timeout properties to the System Property [sys_properties] table to set the chat reminder message timeout and the idle chat cancel timeout values. Create both properties at the same ...

More in `com.glide`

Other properties in the same namespace.

com.glide.cs.idle_actionable_notification_timer This property sets the lifespan of actionable notifications to 8 hours by default, influencing how long users com.glide.cs.idle_chat_cancel_timeout This property defines the timeout period for canceling idle chats, ensuring that chats do not remain open inde com.glide.cs.idle_chat_reminder_message This property specifies the timeout reminder message displayed to users in chat sessions, helping to maintain com.glide.cs.idle_chat_reminder_message_for_agent It configures the reminder message displayed to agents before a chat session times out, helping manage user en com.glide.cs.idle_conversation.limit_to_close.per_run It defines the cap on the number of idle conversations that can be terminated during each run, impacting syste com.glide.cs.ignore_resumable_flow This property disables the resumable flow behavior, ensuring that control will always return to the calling to com.glide.cs.instance_uri_override This property allows the chatbot to use a specified URL instead of the instance's base URL for generating link com.glide.cs.intent_confidence_delta This property was intended to adjust the confidence level for launching topics in the Virtual Agent, but it is

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