com.glide.cs.settings.show_message_preview Controls whether unread message previews appear in the Virtual Agent web client. With the default false setting, unread message text is not previewed in the web client, so users must open messages to read them there.
falseThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property enables or disables the display of unread message previews in the virtual agent web-client, affecting user engagement. |
|---|---|
| What area does it affect? | Virtual Agent Web-Client |
| What does the default mean? | The default value is "false", which means this behavior is disabled by default. |
| When should you review it? | An admin should review this property when configuring user experience settings for the virtual agent. |
Raw metadata from the property record.
| Property name | com.glide.cs.settings.show_message_preview |
|---|---|
| Sys ID | 23a46ec3b76111107fc19e68ee11a963 |
| Type | boolean |
| Application | Global |
| Default value | false |
| Description | Determines if unread message previews will show up on the virtual agent web-client |
| Updated | 2024-05-25 03:38:55 |
Official references and nearby text excerpts where this property appears.
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