Property reference

`com.glide.cs.start_idle_timeout_after_agent_response`

The com.glide.cs.start_idle_timeout_after_agent_response property determines when the inactivity timer starts for chat sessions. When enabled, the timer only begins after an agent sends a non-automated response, preventing premature chat timeouts.

Default: Not stated
Type: Not stated
Application: Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property controls the initiation of the inactivity timer based on agent responses, allowing for more flexible chat management.
What area does it affect?	Chat session management
What does the default mean?	No default value is stated in the ServiceNow documentation.
When should you review it?	Review this property when configuring chat timeout settings or adjusting agent response behaviors.

Property record

Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.

Property name	`com.glide.cs.start_idle_timeout_after_agent_response`
Type	Not stated
Application	Not stated
Default value	Not stated
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. 1470 Set the inactivity timeout behavior The com.glide.cs.start_idle_timeout_after_agent_response property determines the timeout behavior when inactivity is triggered. When this property is true, the inactivity timer does not start until the agent sends a non-automated response to the requester. ...

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