SN System Properties Reference
Property reference

com.glide.cs.voice.chat.disable.guest.impersonate

Disables guest impersonation for voice chat interactions. When enabled or left unset, interactions are recorded under the internal integration user rather than the generic guest user, supporting access across domain-separated environments.

Default
defaultValue
Type
Not stated
Application
Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? When true, records voice interactions and conversations under the internal integration user instead of impersonating the guest user; the default and fallback behavior is true.
What area does it affect? Voice Interaction API
What does the default mean? The default value is "defaultValue".
When should you review it? Review when configuring voice interactions in a domain-separated environment or investigating interaction record access and attribution.

Property record

No out of the box record exists. ServiceNow scripts read this property and use the default value shown until you create it.

Property name com.glide.cs.voice.chat.disable.guest.impersonate
Type Not stated
Application Not stated
Default value defaultValue
Description Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context
Context preview Snippet 1
... reflect the identity of the security principal creating the record. When the property is set to true, voice interactions/conversations are recorded under the appropriate internal integration user. Confirm that the com.glide.cs.voice.chat.disable.guest.impersonate system property is set to true in the System Properties [sys_properties] table, or that the property doesn't exist in the table. More information Attribute Description Configuration name com.glide.cs.voice.chat.disable.guest.impersonate Configuration type ...

Used in

Out of the box artefacts that read this property. Append the path to your instance URL to open the record and see how the value is used.

Check: Disable Voice Chat Guest Impersonation The check reads this property and reports a finding unless its value is true, so setting it to true disables voice chat guest impersonation. When no value is set, it uses true by default. /scan_check.do?sys_id=3732b732ff3232107ef4ffffffffff26

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