com.glide.cs.whatsapp_idle_timeout The com.glide.cs.whatsapp_idle_timeout property sets the duration for which idle WhatsApp chat conversations remain open. Admins should adjust this timeout to manage abandoned conversations effectively, ensuring they do not stay open longer than necessary.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property configures the timeout period for idle WhatsApp conversations, allowing administrators to specify how long these conversations remain active after the last user response. |
|---|---|
| What area does it affect? | WhatsApp chat management |
| What does the default mean? | No default value is stated in the ServiceNow documentation. |
| When should you review it? | Review this property when configuring WhatsApp integration or managing chat conversation lifecycles. |
Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.
| Property name | com.glide.cs.whatsapp_idle_timeout |
|---|---|
| Type | Not stated |
| Application | Not stated |
| Default value | Not stated |
| Description | Not stated |
Official references and nearby text excerpts where this property appears.
com.glideOther properties in the same namespace.
com.glide.cs.want_something_else_option
This property defines the text displayed for an alternative option in the virtual agent's topic discovery inte
com.glide.cs.web_client.fetchUnreadInterval
This property specifies the time interval for the system to check for unread message counts, with a default of
com.glide.cs.web_client_login_redirect_urls
This property specifies a comma-separated list of allowed URLs for redirection during the web client login pro
com.glide.cs.web_header_picker_page_limit
This property defines the maximum number of selectable options in a mobile web list with a card header, influe
com.glide.cs.worker.hybid_queue.verbose_logging
This property activates verbose logging for the hybrid queue worker, providing more detailed output for diagno
com.glide.cs.worker.hybrid_queue.mode
This property sets the operational mode of the HybridQueue, allowing messages to be processed by priority or i
com.glide.cs.worker.hybrid_queue.priority_adjustment_ms
This property sets the time adjustment for the effective timestamp of higher priority messages in the hybrid q
com.glide.cs.wrong_topic_message
It configures the response message shown to users when they choose a topic that does not match their request.