Property reference

`com.glide.interaction.auto_generate_ai_wrap_up`

The com.glide.interaction.auto_generate_ai_wrap_up property enables automatic generation of wrap-up content for interactions. Admins should review this setting to ensure that agents receive AI-generated wrap-up codes and notes efficiently, as the default behavior is to auto-generate these fields.

Default: Not stated
Type: Not stated
Application: Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property determines whether the system automatically populates the Wrap up code and Notes fields with AI-generated content or requires manual input from agents.
What area does it affect?	Interaction wrap-up process
What does the default mean?	No default value is stated in the ServiceNow documentation.
When should you review it?	Review this property when configuring interaction wrap-up settings or assessing AI utilization in agent workflows.

Property record

Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.

Property name	`com.glide.interaction.auto_generate_ai_wrap_up`
Type	Not stated
Application	Not stated
Default value	Not stated
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... message is displayed in the Wrap up modeless dialog: GenAI content unavailable. Please complete manually. Using AI interaction wrap-up The AI interaction wrap-up feature is enabled by default by the com.glide.interaction.auto_generate_ai_wrap_up system property. When an agent ends a conversation, the system displays the Wrap up modeless dialog, selects a wrap-up code, and generates the wrap-up notes. If the feature is inactive, ...

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