com.snc.incident.strike.count The property defines the number of attempts to contact a caller before automatically resolving an incident awaiting their response. Admins should review this setting to ensure timely incident resolution without unnecessary delays, with a default value of 3 attempts.
3The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | It specifies how many times the system will attempt to reach a caller before automatically resolving the incident if no response is received. |
|---|---|
| What area does it affect? | Incident Management |
| What does the default mean? | The default value is "3", which sets the baseline numeric behavior for this property. |
| When should you review it? | Review this property when configuring incident response protocols or adjusting automation settings. |
Raw metadata from the property record.
| Property name | com.snc.incident.strike.count |
|---|---|
| Sys ID | 158e9040f391c3106c3d346b62968c5a |
| Type | integer |
| Application | Global |
| Default value | 3 |
| Description | The number of attempts made before an incident that is waiting for a caller response is automatically resolved if no reply is received. Setting this value to 0 will disable the automation for this instance. |
| Updated | 2026-05-31 18:47:19 |
Official references and nearby text excerpts where this property appears.
com.sncOther properties in the same namespace.
com.snc.incident.populate_business_application
This property controls whether the Business Application related list is automatically populated for incidents
com.snc.incident.populate_service_offering
This property determines whether the Service Offering related list is displayed for incidents, impacting how i
com.snc.incident.refresh_impacted.event
This property controls whether the impacted CIs/Services related list refresh occurs in the background, notify
com.snc.incident.refresh_impacted.include_affected_cis
It enables the population of impacted services in incident management based on affected CIs, provided that bus
com.snc.incident.strike.wait_period
This property sets the interval in business days between attempts to contact a caller about an incident, influ
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It defines the tag ID for attachments uploaded in the Innovation Management editor, impacting how these attach
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com.snc.integration.esig.window
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