create_case.description.enable_html_editor The create_case.description.enable_html_editor property allows the use of an HTML editor for entering case descriptions on the Create Case form. This feature enhances formatting options for users, making it particularly useful for new customers who require richer text input.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property enables or disables the HTML editor for case descriptions, affecting how users can format their input on the Create Case form. |
|---|---|
| What area does it affect? | Create Case form |
| What does the default mean? | No default value is stated in the ServiceNow documentation. |
| When should you review it? | Review this property when configuring case creation options for new customers or during system upgrades. |
Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.
| Property name | create_case.description.enable_html_editor |
|---|---|
| Type | boolean |
| Application | Not stated |
| Default value | Not stated |
| Description | Not stated |
Official references and nearby text excerpts where this property appears.
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