Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
When enabled, the setting automatically closes duplicate alerts and alerts in empty groups. |
| What area does it affect? |
Event management alert handling |
| What does the default mean? |
The default value is "false", which means this behavior is disabled by default. |
| When should you review it? |
Review when changing how duplicate alerts or alerts in empty groups are handled. |
Property record
No out of the box record exists. ServiceNow scripts read this property and use the default value shown until you create it.
| Property name |
evt_mgmt.close_duplicate_alerts |
| Type |
boolean |
| Application |
Not stated |
| Default value |
false |
| Description |
Not stated |
Sources
Official references and nearby text excerpts where this property appears.
Used in
Out of the box artefacts that read this property. Append the path to your instance URL to open the record and see how the value is used.
Script include: RedundantAlertsClosing
The setting is checked when redundant alerts are handled; only a value of true enables automatic closure of duplicate alerts and alerts in empty groups. If no value is set, it defaults to false, so this automatic closure is disabled.
/sys_script_include.do?sys_id=10929819475139109710e052846d43d5
More in evt_mgmt
Other properties in the same namespace.
All 217 properties in evt_mgmt →