SN System Properties Reference
Property reference

glide.email.read.active

The glide.email.read.active property enables email receiving functionality within the ServiceNow platform. Admins should consider enabling this property when they want to allow the system to process incoming emails for incident management or other workflows.

Default: false Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property activates the email receiving feature, allowing ServiceNow to handle incoming emails.
What area does it affect? Email processing
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when configuring email integration or troubleshooting email-related issues.

Out of the box property record

Raw metadata from the property record.

Property name glide.email.read.active
Sys ID 529f697d0a0a0b340065009d1473b094
Type boolean
Application Global
Default value false
Description Email receiving enabled
Updated 2024-05-25 04:40:51

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... URL should end with nav_to.do. An example value is: https://servicenow.customerdomain.com/ production/nav_to.do. • Type: string • Default value: Instance URL • Location: Add the property to the System Property [sys_properties] table. glide.email.read.active Enables (true) or disables (false) the inbound mail server. • Type: true | false • Default value: true • Location: System Properties > Email glide.email.reply_subject_prefix Specifies the comma-separated list of ...
Documentation excerpt View supporting context
Context preview Snippet 2
... of the respective companies with which they are associated. 250 Documentation Updates within the instance. This feature is very helpful for filtering out spam. Note: Please make sure prerequisite properties "glide.email.read.active" is set to true, as this control only applies when inbound email is enabled. • Security Risk ◦(Old‎ <blank> ◦(New‎ Enabling and configuring email filtering is essential for reducing exposure ...
Additional source link Another external reference for this property
Open reference