Category · 275 properties
ServiceNow Email & Notifications properties
These 275 properties control aspects of email and notification behavior, including delivery, notification timing, and collaboration-related notifications. Admins and developers can consult them when configuring or troubleshooting email and notification behavior, including settings such as collaboration.email_interval or com.glide.cs.daily_notification_limit.
Most common namespaces: glide.email 51 com.snc 23 glide (other) 21 com.glide 19 Other namespaces 11 glide.notification 11
NotifyAffectedCI.max_rel_level |
This property configures the depth of parent CI notifications sent by the Affected CI notifications business rule. |
collaboration.email_interval |
This property configures the wait time for collecting unread messages and notifying offline users via email. |
com.email.create_draft_on_load.disable_tables |
This property defines a comma-separated list of tables that disable draft creation on load, allowing for more control over email draft behavior in specified contexts. |
com.glide.cs.collab.teams.notifcard |
This boolean property determines whether notification cards are displayed for collaboration teams, impacting user interaction and visibility of team updates. |
com.glide.cs.collab.teams_outage_timer |
This property configures the interval at which the Teams outage banner is displayed to users, impacting communication during outages. |
com.glide.cs.conversation_faulted_reason_with_pending_notification |
It configures the notification message shown to users in case of a faulted conversation or when they leave a conversation with pending notifications. |
com.glide.cs.daily_notification_limit |
This property configures the daily cap on the number of notifications sent by the system, with a default value of 100,000. |
com.glide.cs.email.notifications.guest.users |
It configures the system to allow email notifications to be sent to guest users interacting with the Virtual Agent. |
com.glide.cs.email.notifications.limit |
This property defines the upper limit for Virtual Agent email notifications sent during a single scheduled job execution, impacting notification throughput. |
com.glide.cs.general.support_email |
This property configures the email address used for general support communications within the ServiceNow platform. |
com.glide.cs.idle_actionable_notification_timer |
This property sets the lifespan of actionable notifications to 8 hours by default, influencing how long users can interact with them before they expire. |
com.glide.cs.notification_batch_user_size |
This property configures the batch size of notifications sent to users, impacting how many notifications are processed together. |
com.glide.cs.notification_job_delay |
This property defines the interval in seconds between the creation of system events for batch notifications, impacting how quickly notifications are processed. |
com.glide.cs.notification_parallel_sysevents |
This property specifies the number of sys events generated at once when processing batched notifications, impacting notification throughput. |
com.glide.cs.notification_record_access_check |
This boolean property determines whether users can see the fields and data from the record associated with a notification. |
com.glide.cs.per_notification_user_limit |
This property limits the number of recipients for notifications to a maximum of 1000, influencing how notifications are sent to users. |
com.glide.cs.snap.status.notify_user |
This property controls the notification behavior for requesters regarding failed SNAP scans, affecting user communication. |
com.glide.event_handler.CollabNotificationEventHandler |
This property specifies the event handler used for managing Sidebar events, impacting how notifications are processed within the application. |
com.glide.event_handler.VANotificationEventHandler |
This property defines the Java class used to process va.notification sysevents, impacting how notifications are handled within the system. |
com.glide.event_handler.notification |
This property defines which action handler processes system notifications, with a default set to 'com.glide.notification.cmn.NotificationActionHandler'. |
com.glide.event_handler.notification_action_event_processor |
It configures the event processor that handles notifications triggered by Notification Actions V2, impacting how notifications are processed and delivered. |
com.glide.event_handler.notification_provider |
This property configures which action handler processes notifications within the ServiceNow platform. |
com.snc.assessment.notify_assessment_workflow_customized |
It checks for customizations in the 'Notify assessment user' workflow, affecting how notifications are sent during assessments. |
com.snc.conference_call_reminder_wait_time |
This property configures the delay before a conference call reminder notification is dispatched, with a default setting of 60 seconds. |
com.snc.iam.add_all_members_on_no_rota_defined |
Enabling this property adds all group members to notifications when there is no on-call rota set, provided the Notify plugin is active. |
com.snc.iam.conference_call_follow_on_call_escalation |
This property configures the behavior of conference call escalations by following the defined escalation path when a call is initiated. |
com.snc.iam.default_email_recipient_field |
This property determines the default recipient field for emails in Communication Tasks, impacting how recipients are defined in new plans. |
com.snc.iam.email_client_recipient_items_enabled |
This property toggles the availability of the Recipient List feature in the Email Client, affecting how recipients are managed in communication tasks. |
com.snc.iam.enable_notify |
This property enables the Notify integration, allowing for conference calls to be initiated from incident communication plans when a phone number is provided in the related property. |
com.snc.iam.max_contact_limit_email |
This property defines the upper limit of email recipients allowed in one email sending operation, impacting bulk email processes. |
com.snc.iam.max_contact_limit_sms |
This property defines the upper limit for the number of SMS messages that can be dispatched simultaneously, impacting bulk messaging operations. |
com.snc.iam.notify_number |
This property sets the Notify number for SMS and conference calls, which is essential for effective incident communication management. |
com.snc.notify.action_callback_wait_time |
This property defines a timeout period for waiting on callbacks, ensuring that processes do not hang indefinitely. |
com.snc.notify.default.add_all_members_on_no_rota_defined |
Enabling this property ensures that all group members receive notifications when there is no on-call rota set up. |
com.snc.notify.default.conference_call_escalation_subflow |
It defines the subflow used for handling conference call escalations in the notification system. |
com.snc.notify.default.conference_call_escalation_workflow |
It defines the sys_id of the default workflow used for conference call escalations, applicable until a task-specific workflow is set. |
com.snc.notify.default.conference_call_follow_on_call_escalation |
When set to true, the property activates the On-Call escalation hierarchy for user groups added to conference calls, ensuring that notifications follow the established escalation path. |
com.snc.notify.default.on_call_escalation_level |
It controls how many users are retrieved from the group escalation plan, with a default value of -1 fetching all users. |
com.snc.notify.use_subflow_for_conference_escalation |
It enables or disables the use of a subflow for handling conference escalation notifications, affecting how alerts are processed. |
com.snc.on_call_escalation_notification_delegate_user |
Enables the delegation of On-Call escalation notifications to a designated user, altering the default notification recipient. |
com.snc.on_call_rotation.max_rotation_reminder_count |
This property restricts the maximum number of reminders that can be stored in the cmn_rota_roster table, ensuring system performance is maintained. |
com.snc.on_call_rotation.notification.voice.use_notify_call |
It configures the system to use Notify call for acknowledgment flows in the 'On-Call: Assign by Acknowledgment' workflow, replacing the legacy Conference Call method. |
com.snc.on_call_rotation.notify_webrtc_number |
It configures the Notify Number used for voice calls in On-Call integration, allowing users to initiate calls directly from their browser. |
com.snc.on_call_rotation.reminders.showtz |
It configures whether the user's timezone is displayed in On Call Rotation Reminder emails, improving user understanding of reminder timings. |
com.snc.unified_plugin.connect.notification.enabled |
This property controls whether connect messages are sent to admin users for notifications related to applications. |
connect.notification.audio_alert |
This property defines the audio file name that is triggered for chat notifications, enhancing user awareness of new messages. |
diagnostics.condition.emailsRecv |
This property specifies the criteria for identifying and flagging received emails in the system. |
diagnostics.condition.emailsSent |
This property defines the condition used to determine the status of emails sent, impacting email tracking functionality. |
diagnostics.condition.pop3Status |
This property specifies the condition under which the POP3 status is flagged, helping to monitor email connectivity. |
diagnostics.condition.smtpStatus |
This property defines the condition for the SMTP status, impacting email communication within the system. |
email.inbound.smime.decrypt |
This property determines whether inbound emails that are encrypted using S/MIME can be decrypted for processing within the ServiceNow platform. |
email.inbound.smime.ignore_unverified_emails |
This property configures the system to disregard inbound emails if their digital signatures cannot be verified, enhancing security by ensuring only authenticated messages are processed. |
email.inbound.smime.verify_sign |
This property determines whether the system verifies the signatures of inbound emails, enhancing security by confirming the authenticity of the sender. |
email.outbound.smime.encryption.algo |
This property determines the encryption algorithm for outbound S/MIME emails, allowing options like AES-CBC or AES-GCM. |
email.outbound.smime.encryption.enabled |
This property controls whether outbound email contents and attachments are encrypted using S/MIME, enhancing security for email communications. |
email.outbound.smime.signing.enabled |
It allows for the digital signing of outbound emails, providing a layer of security and authenticity for email communications. |
email.outbound.smime.signing.send_public_cert |
It configures the system to send a public certificate with outbound emails to facilitate S/MIME signing. |
email_analytics.tracking.image |
This property configures the tracking image identifier for email analytics, impacting how email engagement is monitored. |
glide.ajax.processors.leave.messages |
This property defines a comma-separated list of Ajax processors that are exempt from sending session notifications in GlideAjax calls. |
glide.connect.support.enter_queue_audio_alert |
This property enables or disables audio alerts for agents when new users join a support queue, enhancing real-time communication. |
glide.discovery.certs.slack_channel_id |
This property sets the Slack channel ID where notifications regarding certificate expiration are sent, facilitating proactive certificate management. |
glide.email.account_security_upgrade_complete |
This property tracks the completion status of the email account security upgrade, influencing email security configurations. |
glide.email.address_validation_rule |
This property configures the validation rules for email addresses, allowing either strict adherence to standards or a more lenient approach. |
glide.email.append.timezone |
This property determines whether timezone information is included in email timestamps, enhancing clarity for recipients. |
glide.email.body_html_validation_rule |
This property specifies the level of validation applied to HTML content in email bodies, affecting how emails are processed and displayed. |
glide.email.digest.default_interval |
This property defines the default time interval for sending email digests, influencing how frequently users receive summarized updates. |
glide.email.digest.max_intervals |
This property limits the number of email digest intervals, impacting how email notifications are grouped and sent to users. |
glide.email.dropped_attachments.message.html |
It configures the HTML content of the notification shown in emails when attachments are dropped, providing users with important information. |
glide.email.dropped_attachments.message.styles |
This property applies specified CSS styles to the notification header in emails when attachments are dropped, affecting how users perceive these messages. |
glide.email.email_tracking.exclude_req_header |
This property specifies which request header name and value pairs to ignore in email tracking, enhancing privacy and relevance. |
glide.email.email_with_no_target_visible_to_all |
This property controls the visibility of emails lacking a target record, allowing only specific users to access them based on their roles. |
glide.email.forward_from_prefix |
This property defines specific keywords that the system uses to recognize forwarded emails in the body text, enhancing email processing accuracy. |
glide.email.forward_subject_prefix |
This property configures the subject prefixes that mark an email as a forward, impacting how such emails are handled in the system. |
glide.email.inbound.account_group_processing |
It activates the concurrent processing of email account groups, allowing the email reader job to handle multiple groups simultaneously, which improves overall processing speed. |
glide.email.inbound.email_redaction.email_wrapper.enabled |
This property enables or disables the redaction of sensitive information in inbound emails processed by the system. |
glide.email.inbound.email_redaction.sys_email.enabled |
This property enables or disables the redaction of sensitive data within sys_email records, impacting how email content is displayed. |
glide.email.inbound.email_redaction.trigger_flow.enabled |
This property controls whether sensitive data is redacted in workflows initiated by inbound emails, affecting how data is handled in those processes. |
glide.email.inbound.image_sys_attachment.filter.action |
This property specifies the action for managing filtered inbound email image attachments, influencing how the system processes these files. |
glide.email.inbound.image_sys_attachment.filter.minimum_bytes |
This property determines the minimum byte size for inbound email image attachments to be accepted, filtering out smaller attachments if the value is set above zero. |
glide.email.inbound.max_body_chars |
This property limits the character count for the body of inbound emails, truncating any message that exceeds the specified limit. |
glide.email.inbound.max_total_attachment_size_bytes |
This property defines the maximum allowable size for all attachments in an inbound email, with any exceeding attachments being disregarded. |
glide.email.inbound.resolve_user_notification_device |
This property enables the system to resolve users from notification devices when inbound emails do not match any email addresses in the sys user table. |
glide.email.journal.lines |
This property determines how many journal entries, such as additional comments and work notes, are sent in email notifications, with -1 indicating all entries. |
glide.email.max_provision_attempts |
This property defines the limit on how many times ServiceNow will attempt to provision email accounts, helping to manage retries effectively. |
glide.email.name_split |
It specifies the character that separates first and last names in email addresses, enabling the system to match incoming emails to user records. |
glide.email.outbound.max_attachment_count |
This property defines the upper limit for attachments in outbound emails, with a default value of 30. |
glide.email.outbound.max_body_chars |
This property defines the maximum allowed character count for the body of outbound emails, truncating any content that exceeds this limit. |
glide.email.outbound.max_total_attachment_size_bytes |
This property defines the maximum combined size in bytes for attachments sent in outbound emails, with any attachments exceeding this limit being disregarded. |
glide.email.outbound.static_translation.enabled |
This property activates static translation for outbound email notifications, impacting how notifications are presented to recipients based on their language preferences. |
glide.email.outbound.static_translation.session.language.change.enabled |
This property controls whether static content in email notifications is translated, impacting how messages are displayed to users in different languages. |
glide.email.override.url |
This property specifies a URL that replaces the instance URL in email links, ensuring users navigate to the intended page. |
glide.email.provision_endpoint |
This property defines the endpoint URL used for provisioning email accounts in ServiceNow, impacting how email services are integrated. |
glide.email.provision_retry_duration |
It defines the wait time in seconds before retrying a failed email provisioning request. |
glide.email.read.active |
This property activates the email receiving feature, allowing ServiceNow to handle incoming emails. |
glide.email.reply_subject_prefix |
This property configures the subject line prefixes that indicate an email is a reply, affecting how replies are handled in the email system. |
glide.email.server |
This property configures the SMTP mail server for the ServiceNow instance, impacting email delivery functionality. |
glide.email.smtp.active |
This property activates the SMTP email sending feature, allowing the system to dispatch emails to users and external recipients. |
glide.email.smtp.claim.lookback.hrs |
This property defines the time limit for sending emails, ensuring that only recent emails are processed and sent by the system. |
glide.email.smtp.max_recipients_overall |
This property defines the overall limit on the number of recipients for emails sent through the SMTP server, impacting bulk email operations. |
glide.email.test.user |
It configures the system to route all emails to a designated test address, ensuring that testing does not interfere with production email communications. |
glide.email.translation.dynamic.note.enabled |
This property controls whether a note banner appears at the top of translated email notifications, providing customized messages to recipients. |
glide.email.translation.dynamic.note.html_body |
This property defines the HTML message displayed at the top of translated email notifications, ensuring recipients see a relevant note in their preferred language. |
glide.email.translation.dynamic.note.html_body.styles |
This property defines the CSS styles for the note banner in the HTML body of translated email notifications, allowing for visual customization. |
glide.email.translation.dynamic.note.text_body |
This property sets the content for the text body of translated email notifications, allowing for tailored messaging based on the recipient's language. |
glide.email.translation.honour.user_preference |
This property ensures that email notifications respect the preferred language settings of users, allowing for dynamic translation of messages. |
glide.email.user |
This property defines the username for the SMTP account, which is essential for sending emails when authentication is enabled. |
glide.email.user_password |
This property defines the password associated with the SMTP account, enabling email sending capabilities from the ServiceNow instance. |
glide.email.username |
It configures the name that appears in the 'From' field of outgoing emails, impacting how recipients identify the sender. |
glide.email.watermark.generate_random |
This property determines whether email watermarks are generated randomly, adding a layer of unpredictability to email communications. |
glide.email.watermark.parse_restrictive |
This property restricts email processing to only acknowledge the current watermark type, as defined by another related property. |
glide.email.watermark.visible |
This property controls the visibility of watermarks in outgoing emails, affecting how recipients perceive the email's authenticity. |
glide.email.zboot_to_provision_duration |
This property specifies the delay before ServiceNow requests configured email accounts after zboot is finished, impacting the speed of email account availability. |
glide.email_address.inbound.rfc6530 |
This property turns off the processing of inbound emails from RFC 6530 email addresses, affecting how international email addresses are handled. |
glide.email_address.rfc6530.enabled |
This property configures the system to allow international characters in email addresses, enhancing global communication capabilities. |
glide.email_address_filter.max_domains |
This property restricts the maximum number of domains that can be associated with one email address filter, enhancing control over email filtering configurations. |
glide.email_address_filter.max_exceptions |
This property defines the maximum number of exceptions that can be linked to one email address filter, ensuring efficient email processing. |
glide.email_client.async.resolution.tables |
This property defines a comma-separated list of tables where Async recipient resolution is enabled, impacting how email recipients are resolved in the Seismic email client. |
glide.email_client.check_write_access |
This property overrides the requirement for users to have write access to child entities when composing emails, facilitating easier email communication for sales process managers. |
glide.email_client.configurable_send_enabled |
This property defines a list of tables where the send button's behavior can be customized to validate specific conditions before sending emails. |
glide.email_client.quick_message.insert |
This property determines whether quick messages are inserted at the cursor instead of replacing existing text in email clients. |
glide.email_client.recipient_items_enabled |
This property toggles the availability of recipient items in the classic email client, affecting how email recipients are handled. |
glide.email_client.show_sms_option |
This property determines whether the Email Client displays an option to send messages to users' SMS devices, defaulting to the primary email device if no SMS device is configured. |
glide.email_client_configuration.max_address_filters |
This property defines the maximum number of email filters that can be linked to a single email client configuration, impacting how emails are processed. |
glide.email_reply_parser.max_active_reply_separators |
This property defines the maximum number of active email reply separators that can be utilized for parsing incoming emails. |
glide.email_reply_parser.max_body_chars |
This property defines the maximum character count for email responses extracted by the email reply parser, influencing the amount of data processed. |
glide.email_reply_parser.tags_to_remove |
This property configures the HTML tags that are excluded during the parsing of email replies, enhancing the quality of the parsed output. |
glide.email_reply_parser.version |
This property sets the version for Email Reply Separators, impacting how email replies are processed and parsed. |
glide.email_system_address_filter.max_address_filters |
This property defines the maximum number of email filters allowed for each system address filter, ensuring manageable configurations. |
glide.enable.notify_on_task |
This property enables the Notify integration, allowing users to initiate SMS alerts and conference calls from task records like incidents and change requests. |
glide.hub.flow.inbound_email_trigger.show_advanced |
This property allows multiple inbound email triggers to be processed in a specified order, enhancing workflow flexibility. |
glide.inbound.email.classify.by.thread_index |
This property configures the system to classify emails as replies based on the presence of a thread index in the email header, enhancing email threading capabilities. |
glide.inbound.rfc6530.support.encoded.from.address |
This property specifically turns off the processing of inbound emails received from encoded email addresses, impacting how such emails are handled by the system. |
glide.inbound.rfc6530.supported.encoding.formats |
This property defines the list of encoding formats required for processing incoming messages when RFC6530 support is active. |
glide.megaphone.max.messages |
This property limits the number of simultaneous megaphone messages that can be displayed, helping to manage user attention and system performance. |
glide.notification.email.default_template_sys_id |
This property sets the default email template for all new notifications, affecting how notifications are formatted and presented to recipients. |
glide.notification.outbound.handle_scoped_attachments |
This property, when set to true, ensures that email attachments from system auto reports are secure across different scoped applications. |
glide.notification.preference.sn_form_enabled |
This property activates standardized forms for managing notification preferences and delivery channels, enhancing user experience and consistency. |
glide.notification.preference.ui.connect_category_id |
This property defines the unique identifier for the Connect preferences Notification Category, impacting how notifications are organized within the platform. |
glide.notification.preference.ui.enabled |
This property enables the user interface for managing notification preferences within the UI16 settings menu. |
glide.notification.provider.mandatory.honor_auto_opt_in |
This property allows mandatory notifications to respect users' auto opt-in status, preventing them from disabling these notifications in their preferences. |
glide.notification.recipient.exclude_logging |
This property controls whether the system logs the reasons for excluding recipients from notifications, impacting visibility into notification processes. |
glide.notification.recipient.include_logging |
This property activates or deactivates the logging of reasons for including recipients in notifications, influencing subsequent logging properties. |
glide.notification.show_advanced_notif_message_fields |
This property controls the visibility of advanced fields in subscription notifications, impacting how information is presented to users. |
glide.notification.unsubscribe_inbound_action_token |
It generates a unique token for the unsubscribe link in notifications, validating the source of the notification. |
glide.notification.use_legacy_subscription_model |
This property switches between the legacy and newer notification subscription models, impacting how notifications are managed in the system. |
glide.notify.empty_conference_expiry_age |
This property determines the time in minutes after which empty conference calls are eligible for closure if no participants have joined or ended the call. |
glide.notify.sms.max_characters |
This property defines the maximum number of characters allowed in SMS messages sent via the Notify system. |
glide.notify.sms.save_confirmation_in_db |
This property saves confirmation SMSs for opt-in/out requests in the notify_message table, facilitating tracking and management of these communications. |
glide.notify.task.phone_number |
This property configures the Notify phone number for SMS and conference calls related to task records, requiring E.164 format. |
glide.pop3.ignore_headers |
This property defines a list of email headers that, when matched, result in the instance ignoring the corresponding email messages. |
glide.pop3.ignore_subjects |
This property configures the system to ignore emails with specific strings at the start of their subject lines, helping to filter out unwanted messages. |
glide.pop3.parse_end |
This property defines the string used to mark the end of the name:value pair section during POP3 data parsing. |
glide.pop3.parse_start |
This property specifies the text marker that indicates where to start parsing name:value pairs in email bodies for automatic record updates. |
glide.pop3.process_locked_out |
This property enables or disables the processing of inbound emails specifically from locked out users, impacting email handling in the system. |
glide.pop3.reply_separators |
This property defines specific reply separators that trigger the discarding of content below them in email replies. |
glide.pop3.server |
This property sets the POP3 mail server address for email integration, impacting how emails are fetched into the system. |
glide.pop3.user |
This property sets the username required for accessing the POP3 email account, facilitating email communication within the ServiceNow platform. |
glide.pop3readerjob.create_caller |
This property enables the automatic creation of user accounts based on incoming emails from specified trusted domains. |
glide.push.enabled |
This property controls whether push notifications are sent to users, impacting user engagement and alerting. |
glide.sc.email_width |
This property defines the width of email content in pixels, impacting how emails are displayed to recipients. |
glide.sms.default.suffix |
This property specifies the default SMTP gateway address used for outbound SMS messages, allowing for proper message delivery through the selected SMS provider. |
glide.smtp.abandon_threshold |
This property sets the retry duration for email delivery failures, defaulting to 24 hours before marking the email as failed. |
glide.smtp.default_retry |
This property configures the system to automatically retry sending emails when unknown SMTP error codes are received from the email server. |
glide.smtp.defer_retry_ids |
This property defines a list of SMTP error codes that, when encountered, will cause the email system to attempt resending the email. |
glide.smtp.fail_message_ids |
This property defines a list of SMTP error codes that, when returned by the server, will stop the system from attempting to resend emails. |
glide.smtp.port |
This property sets the port for the SMTP server, impacting email communication within the system. |
glide.smtp.precedence_bulk |
This property controls the inclusion of the 'Precedence: bulk' header in outgoing emails, which can affect email deliverability and spam filtering. |
glide.smtp.send_claimed_chunk.honour_shards |
This property, when set to true, prevents Business Rules on the sys_email table from executing, impacting email functionality. |
glide.smtp.send_partial |
This property enables or disables the sending of partial email messages via SMTP, affecting how email notifications are processed. |
glide.sp.portal.channels |
This property configures the display names and values of communication channels, allowing customization of user notification options. |
glide.ui.email.composer.enabled_plugins |
This property configures the enabled plugins for the Seismic Email Client, allowing customization of email composition features. |
glide.ui.email.composer.toolbar |
It configures the toolbar features in the Seismic Email Client, allowing for text formatting and media insertion options. |
glide.ui.email.send.shortcut |
This boolean property determines whether a shortcut for sending emails is available in the email client interface. |
glide.ui.email_client.autocomplete.count |
This property defines the limit on the number of autocomplete matches returned for users and groups in the email client. |
glide.ui.email_client.autocomplete.group |
This property determines whether groups are displayed in the autocomplete suggestions of the email client, enhancing user experience during email composition. |
glide.ui.email_client.email_address.disambiguator |
It configures additional columns from the User table to appear in the autocomplete list for email recipients, aiding in distinguishing between users with similar names. |
glide.ui.email_client.email_address.disambiguator_search |
This property activates auto-complete for email addresses based on the columns specified in the related disambiguator property, improving efficiency in email communication. |
glide.ui.email_client.from |
This property enables the customization of the email 'From:' address used by the email client, affecting how recipients perceive the sender. |
glide.ui.email_client.html |
This property configures the Email Client to use HTML formatting for emails, enhancing the appearance and functionality of email communications. |
glide.ui.load_seismic_email_client |
This property configures the availability of the Next Experience email client, enhancing email management capabilities in the Core UI. |
glide.ui.polaris.core.notification_preference.enabled |
This property toggles the next generation preferences UI for managing notification settings within the ServiceNow platform. |
glide.ui_notification.max_recipients |
This property defines the maximum number of recipients for UI Notifications, with a default limit of five. |
glide.ui_notification.max_trigger_per_table |
This property defines the maximum allowable Notification Triggers for a specific table, with a default value of 5. |
glide.user.default_notification |
This property specifies the default notification method for new users created automatically through incoming emails, with options for no notification, email, or telephone contact. |
help.notification.push.url |
This property specifies the URL that directs users to the Push Notifications Home Page for creating and updating notifications. |
idea.notification.sender.email |
It configures the email address that appears as the sender for notification emails sent from the system. |
include_system_emails_in_notification |
This property controls the inclusion of system emails in the email activity history, affecting what is displayed in notifications. |
mute_excluded_priorities |
This property specifies the incident priority levels that will not trigger notifications, allowing for streamlined communication based on priority. |
number_of_activities_in_notification |
This property determines the count of activities shown in email notifications, allowing for a maximum of all activities when set to -1. |
number_of_activities_in_reply |
This property configures the count of additional comments and emails shown in reply templates, enhancing visibility of case history in communications. |
password_reset.enroll_reminder.email_template |
This property specifies the email template for reminders sent to users who need to enroll in the Password Reset process. |
password_reset.enrollment_reminder.email_batch_size |
This property configures the batch size for sending enrollment reminder emails, impacting how many emails are dispatched at once. |
password_reset.softpin.expiration_reminder_enabled |
This property determines whether users receive reminders for Soft PIN expiration, enhancing security by prompting timely updates. |
sn_adv_emailscript.textsearch.enable |
This property enables the sending of knowledge article recommendations that match a text search of the case short description, improving auto-responder functionality. |
sn_agent_workspace.email_client.version |
This property configures the specific version of the Email Client that operates in the Workspace environment. |
sn_app_eng_studio.app_template_email_user_limit |
This property limits the number of users that can be emailed simultaneously regarding app template sharing, access revocation, and deactivation events. |
sn_atf.schedule.suite_result_email.cancel_color |
This property defines the hexadecimal color code for canceled ATF test indicators in email notifications. |
sn_atf.schedule.suite_result_email.error_color |
This property defines the hexadecimal color code for highlighting errors in scheduled suite result emails generated by the ATF. |
sn_atf.schedule.suite_result_email.fail_color |
This property defines the hexadecimal color code that represents failed ATF tests in scheduled email reports, enhancing visibility for recipients. |
sn_atf.schedule.suite_result_email.max_depth |
This property determines how many levels of suite results are included in scheduled emails, impacting the detail provided in those communications. |
sn_atf.schedule.suite_result_email.max_test_history |
It limits the number of test results shown in emails sent after scheduled test suite executions, with a default of 10 results. |
sn_atf.schedule.suite_result_email.only_show_failed_results |
This property configures scheduled suite result emails to either display only failed results or all results based on its boolean value. |
sn_atf.schedule.suite_result_email.pass_color |
This property defines the hexadecimal color code for indicating a passed ATF test in scheduled email reports. |
sn_atf.schedule.suite_result_email.skip_color |
This property defines the hexadecimal color code for skipped ATF tests in email notifications, with a default value of #ffffff. |
sn_ca.notification.event_stagger |
It configures the interval for staggering notification events to optimize processing during scheduled jobs. |
sn_ca.notification.max_events |
This property limits the number of email events queued for processing during scheduled jobs, impacting the efficiency of email notifications. |
sn_ca.notification.max_users_per_event |
This property limits the number of users included in each email notification event to optimize processing and delivery. |
sn_ca.sms_notification.max_events |
This property defines the limit on the number of SMS events queued per job run, impacting the efficiency of SMS notifications. |
sn_ca.sms_notification.max_users_per_event |
It configures the upper limit of users that can receive SMS notifications in a single event, impacting the reach of communication campaigns. |
sn_cd.notification.max_recipients |
This property defines the maximum number of email recipients allowed for notifications, impacting how mass communications are managed within the Content Publishing application. |
sn_cd.notification.max_run_time |
This property limits the execution time of the notification sending job, ensuring it finishes processing current items without starting new ones once the time limit is reached. |
sn_cd.notification.max_users_per_event |
This property defines the upper limit of users that can be included in a single email notification event, impacting the reach of email campaigns. |
sn_cd.sms_notification.max_recipients |
This property defines the upper limit on the number of users that can receive a single SMS notification, impacting notification delivery for large recipient lists. |
sn_cd.sms_notification.max_users_per_event |
This property limits the number of users that can be added to each SMS notification event, with a default value of 1,000. |
sn_cm_gen_ai.contract_notice_period_in_days |
This property sets the default notice period in days for contract-related notifications within the Manage contract repository agentic workflow. |
sn_cmdb_ws.glide.cmdb.data_manager.rejected.task.notifications |
It configures the recipients for email notifications sent when a CMDB Data Manager task is rejected during a review. |
sn_comm_management.add_all_members_on_no_rota_defined |
It enables the automatic addition of all group members for notifications when no on-call rota is set, enhancing communication efficiency. |
sn_comm_management.com.snc.tcm.max_contact_limit_email |
This property defines the upper limit for the number of email recipients in Task Communications Management, impacting bulk email operations. |
sn_comm_management.com.snc.tcm.max_contact_limit_sms |
It defines the upper limit for the number of contacts that can be included in a single SMS broadcast, impacting messaging efficiency. |
sn_comm_management.default_email_recipient_field |
This property determines the default email recipient field for Communication Tasks, influencing how notifications are sent out. |
sn_comm_management.email_client_recipient_items_enabled |
It toggles the support for using a recipient list in the email client for communication tasks, allowing for more efficient email handling. |
sn_communities.adminNoReplyEmail |
This property sets the email address for notifications sent by the community admin, defaulting to no-reply@example.com. |
sn_communities.disableForumInvitesForExternalEmails |
This boolean property controls the ability to send forum invites to users with external email addresses, ensuring invites are limited to internal users. |
sn_communities.featured_global_notify_users |
This property controls whether community users receive email notifications for featured content on the homepage, with the default setting being disabled. |
sn_compliance.policy_ack_after_due_summary_notification |
It triggers a summary notification for policy acknowledgment if the acknowledgment is not completed by the due date, based on a specified delay. |
sn_compliance.policy_ack_after_due_summary_timer |
This property configures the delay in days for sending overdue Policy Acknowledge summary notifications after the due date has passed. |
sn_compliance.policy_ack_before_due_summary_notification |
It triggers a notification summary for policy acknowledgment based on a specified number of days before the due date. |
sn_compliance.policy_ack_before_due_summary_timer |
This property configures the advance notification period for sending Policy Acknowledge summary reminders before the due date. |
sn_compliance.policy_ack_campaign_reminder |
This property configures the advance notice period for sending reminders about upcoming campaign expirations, enhancing compliance oversight. |
sn_compliance.policy_ack_daily_reminder |
This property triggers daily reminders for policy acknowledgements that are due, enhancing compliance tracking. |
sn_compliance.policy_ack_overdue_daily_reminder |
This property configures the system to send daily reminders for any overdue Policy Acknowledgements, enhancing compliance management. |
sn_compliance.policy_ack_overdue_reminder_timer |
This property configures the delay in days before overdue notifications are sent for policy acknowledgements. |
sn_compliance.policy_ack_reminder_timer |
This property configures the advance notice period for sending policy acknowledgment reminders to users. |
sn_customerservice.email.create_case_for_non_matched_user |
It allows new cases to be created automatically from emails sent by non-matched users, enhancing customer service responsiveness. |
sn_customerservice.emails.customportal |
It configures the URL that appears in notification emails, linking users directly to their submitted cases or requests. |
sn_customerservice.enable_email_as_an_interaction |
This property allows email interactions to be integrated into the Customer Service application, facilitating communication between customers and support staff. |
sn_devops.credential_expiration.notify_before_days |
This property configures the advance notification period for tool credential expirations, triggering tasks to alert users. |
sn_devops.credential_expiration.notify_on_expiration |
This property triggers notifications to update tool credentials upon expiration, ensuring that users are alerted to renew access in a timely manner. |
sn_devops.last_event_received.critical |
This property specifies the inactivity period in days that triggers critical alerts for events or webhooks, helping maintain operational awareness. |
sn_devops.last_event_received.warning |
This property configures the duration in days for displaying warning alerts when events have not been received, helping to maintain awareness of system performance. |
sn_docs.send_email_enabled |
This property controls whether users can utilize the Send Email functionality within the documentation application. |
sn_dpm.max_email_recipients |
This property defines the upper limit of email recipients that can be included in notifications sent to DPM managers within a specified timeframe. |
sn_eaai_core.create_outbound_interaction_per_agent.target_tables |
This property determines whether a new outbound interaction is created for each agent's email to the same customer, based on the specified target tables. |
sn_eaai_csm.email_addresses |
This property configures the primary email address used for creating and managing email interactions in the CSM application. |
sn_eaai_csm.enable_agent_initiated_email |
This property controls whether agents can initiate emails to consumers and contacts within the Customer Service Management application. |
sn_eaai_csm.notify_agent_on_email_linked_to_case |
Enabling this property allows notifications to be sent to agents when emails are associated with open cases, facilitating timely responses. |
sn_eaai_csm.outbound_interaction_draft_only_auto_close_timeout |
It sets the duration, in seconds, after which an outbound interaction with only an unsent draft email is automatically closed, defaulting to 30 seconds if set incorrectly. |
sn_grc.indicator_task_daily_reminder |
This property, when set to true, triggers daily reminders for pending indicator tasks until they are marked as due. |
sn_grc.indicator_task_overdue_daily_reminder |
This property triggers daily notifications for any overdue indicator tasks, enhancing awareness and accountability. |
sn_grc.indicator_task_overdue_reminder_timer |
This property configures the delay in days before sending overdue notifications for indicator tasks in the GRC application. |
sn_grc.indicator_task_reminder_timer |
This property configures the advance notice period for reminder notifications related to indicator tasks in the GRC application. |
sn_hr_core.inbound_email |
This property enables or disables the creation of HR cases from incoming emails, affecting how HR handles requests submitted via email. |
sn_hr_core.restrict_guest_email |
This property determines whether replies to HR cases from personal email accounts are recorded in the Work notes field, affecting data security and integrity. |
sn_hr_ef.purge_authorization_interval |
This property determines the advance notice period for purge notifications related to employee documents, impacting how often these notifications are generated. |
sn_hr_sp.email_link |
This property configures HR notifications to include links that lead users directly to the HR Service Portal. |
sn_major_inc_mgmt.sow_email_notification_redirect.mim |
It configures whether major incident email notification links redirect to the SOW interface or the UI16 interface based on the property value. |
sn_ms_oam.feedback_survey_question_count |
This property limits the number of questions in an OAM feedback survey to enhance user experience in Microsoft Outlook. |
sn_ms_oam.outlookactionable.originator |
This property configures the originator ID for sending actionable messages through Outlook, enabling users to interact with notifications directly from their email client. |
sn_now_teams.enable_va_approval_notification |
This property activates notifications from the Virtual Agent specifically for approval requests, enhancing user awareness and response times. |
sn_now_teams_hr.enable_va_comment_notification |
This property activates comment notifications from the Virtual Agent for HR-related tasks in Microsoft Teams, enhancing communication and response times. |
sn_now_teams_it.enable_va_comment_notification |
This property configures the Virtual Agent to send notifications for comments made on incidents, changes, and requested items in Microsoft Teams. |
sn_oe_sfs.notification.min_version |
This property sets the minimum version requirement for the Collaboration Chat Sidebar Plugin, ensuring that email notifications function properly with the specified version. |
sn_publications.max_email |
This property defines the upper limit for email dispatches, influencing how many emails can be sent in a single operation within the application. |
sn_publications.max_recipient_list_file_upload_records |
This property defines the upper limit for the number of records allowed in a recipient list file upload, impacting data processing in targeted communications. |
sn_shop.purchase.enable.alerts |
This property enables or disables alerts related to purchasing actions, affecting how users are notified about cancellations, rejections, and requests for clarification. |
sn_sow_collab.uptake_sfs_notifications |
This property configures the sending of notifications for SFS uptake events, impacting user awareness and engagement. |
sn_spend_psd.psm_email |
This property configures the email address that triggers the automatic creation of procurement cases when emails are received. |
sn_uni_req.ur_email |
It configures the email address that triggers the automatic creation of universal requests when emails are received, enhancing response efficiency. |
sn_wsd_case.wsd_inbound_email |
This property specifies the email address used to check for incoming emails related to Workplace Service Delivery and Case Management. |
sn_wsd_core.ENABLE_RSV_CHECK_IN |
This property activates the functionality for employees to check in and check out of reservations using email actions. |
sn_wsd_core.wsd_inbound_email |
This property specifies the email address used to check for incoming emails related to Workplace Service Delivery and Case Management applications. |
sn_wsd_rsv.time_before_check_in_out_reminder |
This property configures the timing for sending email reminders to users about their upcoming reservations, enhancing user awareness and engagement. |
sow_email_notification_redirect |
This property checks if a user has the sow_user role and adjusts the notification link accordingly. |
sow_email_notification_redirect.on_call |
This property configures whether on-call notification links redirect to SOW or UI16 based on its boolean value. |
wm_notification.upcoming.task.reminder.minutes.before |
This property configures the timing of push notifications for upcoming task reminders, with a default setting of 45 minutes before the task start time. |