Property reference

`glide.email_client.use_plain_text_response`

Uses the available plain-text body when composing an email response. The default is false, but an empty HTML body still takes the plain-text path.

Default: false
Type: boolean
Application: Not stated
Category: Email & Notifications

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	When enabled, email responses use the plain-text body when one is available; an empty HTML body also takes the plain-text path.
What area does it affect?	Email response formatting
What does the default mean?	The default value is "false", which means this behavior is disabled by default.
When should you review it?	When changing how email responses use plain-text and HTML content

Property record

No out of the box record exists. ServiceNow scripts read this property and use the default value shown until you create it.

Property name	`glide.email_client.use_plain_text_response`
Type	boolean
Application	Not stated
Default value	`false`
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Used in

Out of the box artefacts that read this property. Append the path to your instance URL to open the record and see how the value is used.

Email Script: insert_original_email_message When set to true, the email response uses the plain-text body when one is available; if the HTML body is empty, it takes that path regardless. Admins can enable this behavior with the property; its default is false. /sys_script_email.do?sys_id=5cc584083b321300c869c2c703efc45c

More in `glide.email_client`

Other properties in the same namespace.

glide.email_client.configurable_send_enabled This property defines a list of tables where the send button's behavior can be customized to validate… glide.email_client.quick_message.insert This property determines whether quick messages are inserted at the cursor instead of replacing existing… glide.email_client.recipient_items_enabled This property toggles the availability of recipient items in the classic email client, affecting how email… glide.email_client.show_sms_option This property determines whether the Email Client displays an option to send messages to users' SMS devices… glide.email_client.async.resolution.tables This property defines a comma-separated list of tables where Async recipient resolution is enabled… glide.email_client.check_write_access This property overrides the requirement for users to have write access to child entities when composing…

All 7 properties in glide.email_client →