SN System Properties Reference
Property reference

glide.voice.authenticate.mfa_mandatory

The glide.voice.authenticate.mfa_mandatory property determines whether multi-factor authentication is required for caller verification in AI voice interactions. Setting this property to false allows for single-factor authentication, which may be useful in scenarios where a simpler authentication process is preferred.

Default
Not stated
Type
Not stated
Application
Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property controls the enforcement of multi-factor authentication for AI voice agent interactions, ensuring that callers provide multiple verification factors for access.
What area does it affect? AI voice agent authentication
What does the default mean? No default value is stated in the ServiceNow documentation.
When should you review it? Review this property when configuring authentication methods for AI voice agents or adjusting security requirements.

Property record

Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.

Property name glide.voice.authenticate.mfa_mandatory
Type Not stated
Application Not stated
Default value Not stated
Description Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context
Context preview Snippet 1
... a first and second factor before the system grants access. MFA is enabled by default. Select Single factor to require one verification method only. To enable single factor, set the glide.voice.authenticate.mfa_mandatory system property to false. This setting applies to the first and second factor only. Step-up authentication runs regardless of the authentication type selected. ▪Retry: Set the number of first factor ...
Brazil docs View supporting context
Context preview Snippet 2
... a first and second factor before the system grants access. MFA is enabled by default. Select Single factor to require one verification method only. To enable single factor, set the glide.voice.authenticate.mfa_mandatory system property to false. This setting applies to the first and second factor only. Step-up authentication runs regardless of the authentication type selected. ▪Retry: Set the number of first factor ...
Brazil docs View supporting context
Context preview Snippet 3
... property . Require Multi-Factor Authentication for AI Voice Agent Use a system property to control whether Multi-Factor Authentication (MFA‎ is required for the AI voice agent authentication feature. Use the glide.voice.authenticate.mfa_mandatory system property to control whether Multi-Factor Authentication (MFA‎ is required for the AI voice agent authentication feature. MFA requires users to provide two or more different verification factors to access ...

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