glide.wmi.assigned_to_always_overwrite Controls whether Discovery and Help the Help Desk overwrite a CI's assigned_to field. With the default value true, these processes always replace the field; setting it to false prevents them from overwriting it.
trueThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property, when enabled, forces the 'assigned_to' field of CIs to be updated with the latest assignment information during Discovery and Help Desk activities. |
|---|---|
| What area does it affect? | Discovery and Help Desk |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when configuring CI assignment behavior or troubleshooting assignment issues. |
Raw metadata from the property record.
| Property name | glide.wmi.assigned_to_always_overwrite |
|---|---|
| Sys ID | ea6dae270a0a0b7900e125be517726c1 |
| Type | boolean |
| Application | Global |
| Default value | true |
| Description | For Discovery and Help the Help Desk, if the property is "yes", the "assigned_to" field of the CI is always overwritten; otherwise the field is never overwritten |
| Updated | 2019-04-17 04:21:23 |
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