problem.acceptrisk.move_to_closed The problem.acceptrisk.move_to_closed property determines whether a Problem is moved to the Closed state instead of the Resolved state when risk is accepted. Admins should review this setting to ensure it aligns with their incident management processes and risk acceptance policies.
trueThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property, when enabled, allows Problems to transition directly to Closed status upon risk acceptance, bypassing the Resolved state. |
|---|---|
| What area does it affect? | Problem Management |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when adjusting risk management strategies or incident resolution workflows. |
Raw metadata from the property record.
| Property name | problem.acceptrisk.move_to_closed |
|---|---|
| Sys ID | e457cdb5874023000e3dd61e36cb0bde |
| Type | boolean |
| Application | Global |
| Default value | true |
| Description | Accept Risk moves the Problem to Closed state instead of Resolved state |
| Updated | 2024-05-25 04:38:21 |
Official references and nearby text excerpts where this property appears.
problemOther properties in the same namespace.
problem.closed.can_create_tasks
This property allows the creation of Problem Tasks on closed Problems, impacting task management and workflow
problem.closed.cancel_open_tasks
This boolean property cancels any open Problem Tasks automatically upon closing a Problem, streamlining task m
problem.closed.role.reanalyze_from_canceled
It specifies the user role that has the authority to re-analyze a problem that has been canceled, with a defau
problem.closed.role.reanalyze_from_closed_riskaccepted
It specifies the user roles allowed to re-analyze closed problems marked as risk accepted, impacting problem m
problem.closed.role.reanalyze_from_completed
It specifies the user role that can initiate a re-analysis of a problem that has already been marked as comple
problem.duplicate.records_to_move
It defines a comma-separated list of task records to be moved when a problem is marked as a duplicate, ensurin
problem.fix.records
This property specifies which related task records are monitored for completion or cancellation, impacting not
problem.knowledgebase.known_error_article
It defines the Knowledge Base where Known Error articles are created, impacting how error information is organ