Property reference

`sa_analytics.rca.filter_category`

Sets which change-request categories root cause analysis considers as possible causes. A comma-separated list changes which records users see in the category filter; when unset, the list is empty.

Default: Not set
Type: Not stated
Application: Not stated
Category: ITSM: Incident, Problem & Change

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	Accepts a comma-separated list of change-request categories for root cause analysis, changing which records users see in the category filter.
What area does it affect?	Change request root cause analysis
What does the default mean?	No out of the box record exists and the scripts that read it pass no fallback value.
When should you review it?	When adjusting which change-request categories are considered as possible root causes

Property record

No out of the box record exists. ServiceNow scripts read this property; create it to change the behavior.

Property name	`sa_analytics.rca.filter_category`
Type	Not stated
Application	Not stated
Default value	Not set
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... property for which you want to change the default setting. The new property must have the same name as the related property in the table. Property Description Type Default value sa_analytics.rca.filter_category The categories of change requests that RCA considers as possible root cause. string " " sa_analytics.rca.filter_type The types of change requests that RCA considers as possible root cause. string "standard,normal,emergency" ...

Used in

Out of the box artefacts that read this property. Append the path to your instance URL to open the record and see how the value is used.

Script include: RcaITSMDataHook Admins can set a comma-separated list of task categories for the category filter, changing which records users see. If unset, the code uses an empty list. /sys_script_include.do?sys_id=3b5b8572c722001049a0362c14c2601e

More in `sa_analytics`

Other properties in the same namespace.

sa_analytics.monitors_to_add_to_performance_statistics Accepts a comma-separated list of monitors to add to performance statistics; an empty setting selects no… sa_analytics.pred.cl_min_conditional_probability This property defines the minimum confidence score required to generate an alert prediction, influencing the… sa_analytics.query_job_enabled This property enables or disables the alert aggregation feature, affecting the execution of related… sa_analytics.rca.calculate_prc_status When set to false, alert processing returns no status message; any other value allows processing to continue. sa_analytics.rca.filter_interval_in_hours Sets the number of hours back that the incident data filter reaches for RCA analysis, defaulting to 168… sa_analytics.rca.filter_state Specifies the change-request states that RCA considers as possible root causes, using a comma-separated list. sa_analytics.rca.filter_type Specifies the change request types included as possible root causes in RCA analytics; the default list is… sa_analytics.rca.input_purge_days This property determines the retention period for RCA input data in staging tables, defaulting to 90 days.

All 62 properties in sa_analytics →