sa_analytics.rca.max_worknotes_to_query Limits how many recent work notes RCA trigger processing queries. At the default of 10,000, the trigger considers up to that many newest notes; changing the limit changes how many notes are included.
10000The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | Sets the maximum number of newest work notes queried during RCA trigger processing, defaulting to 10,000 when unset or unusable. |
|---|---|
| What area does it affect? | RCA trigger processing |
| What does the default mean? | The default value is "10000", which sets the baseline numeric behavior for this property. |
| When should you review it? | When changing how many recent work notes RCA trigger processing considers. |
No out of the box record exists. ServiceNow scripts read this property and use the default value shown until you create it.
| Property name | sa_analytics.rca.max_worknotes_to_query |
|---|---|
| Type | integer |
| Application | Not stated |
| Default value | 10000 |
| Description | Not stated |
Official references and nearby text excerpts where this property appears.
Out of the box artefacts that read this property. Append the path to your instance URL to open the record and see how the value is used.
/sys_script_include.do?sys_id=0509968e2fd9f6109e3b232bcfa4e3cf
sa_analyticsOther properties in the same namespace.
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