SN System Properties Reference
Property reference

sn_customerservice.case.autoresponder.customportal

The sn_customerservice.case.autoresponder.customportal property defines a custom portal URL for knowledge articles. Admins should configure this when they want to use a specific portal instead of the default customer service or consumer service portals for auto-responder notifications.

Default
Not set
Type
string
Application
Customer Service

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It specifies a custom URL that includes knowledge article parameters for use in auto-responder notifications within the Customer Service application.
What area does it affect? Customer Service Management
What does the default mean? No default value is documented in this property record.
When should you review it? Review this property when setting up a custom portal for knowledge article access.

Out of the box property record

Raw metadata from the property record.

Property name sn_customerservice.case.autoresponder.customportal
Sys ID 1aabea5273b20010b5c7ed64fbf6a782
Type string
Application Customer Service
Default value Not set
Description Custom portal URL containing the knowledge article parameter such as sys_kb_id or kb_number. For example, https://<instance-name>.service-now.com/csm?id=kb_article_view&sys_kb_id={sys_kb_id}.
Updated 2020-03-09 14:31:18

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context
Context preview Snippet 1
... service portal. Procedure 1. Navigate to All > Customer Service > Administration > Properties. 2. In the text box for the Custom portal URL containing the knowledge article parameter property (sn_customerservice.case.autoresponder.customportal), enter your custom portal URL containing a knowledge article parameter such as sys_kb_id or kb_number. Example format: https://<instance-name>.service-now.com/csm? id=kb_article_view&sys_kb_id=<sys_kb_id> 3. Click Save. What to do next After you configure the ...

More in sn_customerservice

Other properties in the same namespace.

sn_customerservice.account_relationship_access_roles This property specifies which roles are shown in the reference qualifier for account relationship access, impa sn_customerservice.captchaEnabled This property enables or disables CAPTCHA validation for customer registration, helping to secure the portal a sn_customerservice.case.autoresponder.enable This property activates the auto-responder feature that recommends knowledge articles based on the content of sn_customerservice.case.ml.language.detection.threshold It defines the minimum confidence level required for the system to successfully identify the language of a cas sn_customerservice.case.mlpredictor.enable This property controls the activation of predictive intelligence features for case management in the Customer sn_customerservice.case_fields_to_sync This property specifies a comma-separated list of fields that will be synchronized from a major case to its as sn_customerservice.consumer.allowed_user_types This property defines the allowed user types for association with consumer records, impacting which users can sn_customerservice.consumer_max_attachments_per_record This property limits the number of attachments that consumers can include in a single record, ensuring managea

All 26 properties in sn_customerservice →