sn_customerservice.case.mlpredictor.enable The sn_customerservice.case.mlpredictor.enable property enables or disables predictive intelligence for case management. When enabled, it allows agents to receive predicted values for specific fields while creating customer service cases, enhancing efficiency and accuracy.
falseThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property controls the activation of predictive intelligence features for case management in the Customer Service application. |
|---|---|
| What area does it affect? | Customer Service Management |
| What does the default mean? | The default value is "false", which means this behavior is disabled by default. |
| When should you review it? | Review this property when implementing or updating predictive intelligence features for case management. |
Raw metadata from the property record.
| Property name | sn_customerservice.case.mlpredictor.enable |
|---|---|
| Sys ID | ff4cb20e7f600300fff5bdc8adfa91bb |
| Type | boolean |
| Application | Customer Service |
| Default value | false |
| Description | Enable/Disable the prediction for case |
| Updated | 2017-08-22 18:09:20 |
Official references and nearby text excerpts where this property appears.
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