sn_customerservice.case.ml.language.detection.threshold This property sets the confidence level threshold for detecting languages in customer service cases. Admins should review this setting to ensure accurate language identification, especially when handling multilingual support requests.
0.70The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | It defines the minimum confidence level required for the system to successfully identify the language of a case. |
|---|---|
| What area does it affect? | Customer Service |
| What does the default mean? | The default value is "0.70", which sets the baseline numeric behavior for this property. |
| When should you review it? | Review this property when adjusting language detection accuracy or troubleshooting language-related issues. |
Raw metadata from the property record.
| Property name | sn_customerservice.case.ml.language.detection.threshold |
|---|---|
| Sys ID | e42f06ddb876b410f877cd6bc9ee3eb0 |
| Type | integer |
| Application | Customer Service |
| Default value | 0.70 |
| Description | The confidence level threshold for language detection |
| Updated | 2021-09-24 22:56:35 |
Official references and nearby text excerpts where this property appears.
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