SN System Properties Reference
Property reference

sn_guest_walkup_cs.captcha.enabled

Enables CAPTCHA verification on the guest Walk-up Experience welcome page. When enabled, unauthenticated users must complete CAPTCHA before creating bookings, helping prevent spam appointments and booking-slot exhaustion.

Default
defaultValue
Type
Not stated
Application
Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? Enables or disables CAPTCHA validation on the guest Walk-up Experience welcome page before unauthenticated users can create appointments; the recommended and default value is true.
What area does it affect? Guest Walk-up Experience bookings
What does the default mean? The default value is "defaultValue".
When should you review it? Review when changing guest appointment security or investigating spam bookings and booking-slot availability.

Property record

No out of the box record exists. ServiceNow scripts read this property and use the default value shown until you create it.

Property name sn_guest_walkup_cs.captcha.enabled
Type Not stated
Application Not stated
Default value defaultValue
Description Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context
Context preview Snippet 1
... the following properties. The default values are listed in the following table. Walk-up Experience properties Property Default Value Description sn_guest_walkup_cs.guest_user_walkup_enabled (true/false) true Enables or disables Walk-up Experience for guest user. sn_guest_walkup_cs.captcha.enabled (true/false) true Enables or disables the CAPTCHA validation from the welcome page. sn_guest_walkup_cs.max_confirmation_validity_in_minutes (integer) 15 mins The time to confirm the appointment booking. sn_guest_walkup_cs.max_otp_validity_in_minutes (integer) 5 mins The time that ...
Brazil docs View supporting context
Context preview Snippet 2
... appointments to overwhelm the system or fill up all available booking spots creating a Denial of Service attack. If Guest Walk-up Experience for Customer Service application is active, ensure that sn_guest_walkup_cs.captcha.enabled is set to true. More information Attribute Description Configuration name sn_guest_walkup_cs.captcha.enabled Configuration type System Properties (/sys_properties_list.do‎ Data type Boolean Recommended value true Default value true Fallback value true Category Authentication ...

Used in

Out of the box artefacts that read this property. Append the path to your instance URL to open the record and see how the value is used.

Check: Require Captcha for Guest Walk-up Experience in Customer Service Application The check reads this property and passes “true” as its default; it reports a finding if the value is anything other than true. This check does not change the guest experience or admin settings. /scan_check.do?sys_id=23321930774031101b803a91fa5a99a4

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