SN System Properties Reference
Property reference

sn_major_inc_mgmt.com.snc.major_incident.create.copy.attributes

This property specifies the attributes that are copied from a child Incident when a Major Incident is created. Admins should review this setting to ensure that essential information is transferred, facilitating effective incident management and resolution.

Default
short_description,impact,urgency,category,subcategory,caller_id,contact_type,cmdb_ci,business_service
Type
string
Application
Major Incident Management

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It defines a list of attributes, such as short_description and impact, that are automatically copied from child Incidents to Major Incidents during their creation.
What area does it affect? Major Incident Management
What does the default mean? The default value is "short_description,impact,urgency,category,subcategory,caller_id,contact_type,cmdb_ci,business_service", which is the baseline setting used unless it is changed.
When should you review it? Review this property when configuring Major Incident creation processes or adjusting incident management workflows.

Out of the box property record

Raw metadata from the property record.

Property name sn_major_inc_mgmt.com.snc.major_incident.create.copy.attributes
Sys ID 9222bf0153f213006c2e0ef5d5dc34bf
Type string
Application Major Incident Management
Default value short_description,impact,urgency,category,subcategory,caller_id,contact_type,cmdb_ci,business_service
Description List of attributes (comma-separated) that will be copied from the child Incident when creating a Major Incident
Updated 2018-06-18 06:03:05

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... Use the recipient list to send emails as part of the communication tasks. List of attributes (comma-separated) that will be copied from the child Incident when creating a Major Incident (sn_major_inc_mgmt.com.snc.major_incident.create.copy.attributes) Select the fields that must be copied from the incident when creating a major incident. Incident categories and subcategories Categorization of incidents helps in routing to the right team and ...

More in sn_major_inc_mgmt

Other properties in the same namespace.

sn_major_inc_mgmt.com.snc.incident.mim.major_incident_creation It configures whether a candidate is promoted to a major incident or if a new major incident is created from t sn_major_inc_mgmt.major_incident_management_group This property defines the sys_id of the group that is automatically assigned to manage major incidents during sn_major_inc_mgmt.pir_export_pdf_ui_page This property defines the URL for the custom UI page associated with the post-incident report feature in Major sn_major_inc_mgmt.sow_email_notification_redirect.mim It configures whether major incident email notification links redirect to the SOW interface or the UI16 interf

All 5 properties in sn_major_inc_mgmt →