Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
Enabling this property changes the case closure process to require requestor acceptance, affecting how inquiries are finalized. |
| What area does it affect? |
Case Management Workflow |
| What does the default mean? |
The default value is "false", which means this behavior is disabled by default. |
| When should you review it? |
Review this property when configuring case closure processes or adjusting workflow requirements. |
Out of the box property record
Raw metadata from the property record.
| Property name |
sn_slm.isAcceptanceFlowEnabled |
| Sys ID |
e8b03b38476483144adbb565316d439c |
| Type |
boolean |
| Application |
Supplier Common Architecture |
| Default value |
false |
| Description |
When enabled, closing an inquiry will move the case to Awaiting Acceptance state instead of Close Complete, requiring requestor acceptance before the case is fully closed. |
| Updated |
2026-04-27 17:14:21 |
Sources
Official references and nearby text excerpts where this property appears.
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