Property reference

sn_slm.isAcceptanceFlowEnabled

The sn_slm.isAcceptanceFlowEnabled property determines whether closing an inquiry transitions the case to Awaiting Acceptance instead of Close Complete. This setting is crucial for ensuring that requestor acceptance is obtained before finalizing case closure, impacting workflow management.

Default
false
Type
boolean
Application
Supplier Common Architecture

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? Enabling this property changes the case closure process to require requestor acceptance, affecting how inquiries are finalized.
What area does it affect? Case Management Workflow
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when configuring case closure processes or adjusting workflow requirements.

Out of the box property record

Raw metadata from the property record.

Property name sn_slm.isAcceptanceFlowEnabled
Sys ID e8b03b38476483144adbb565316d439c
Type boolean
Application Supplier Common Architecture
Default value false
Description When enabled, closing an inquiry will move the case to Awaiting Acceptance state instead of Close Complete, requiring requestor acceptance before the case is fully closed.
Updated 2026-04-27 17:14:21

Sources

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