sn_sow_inc.pir.publish.hours The sn_sow_inc.pir.publish.hours property specifies the number of hours allowed after incident resolution to publish a Post Incident Report. Admins should ensure this timeframe aligns with their incident management processes to maintain timely communication with stakeholders.
24The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property sets the deadline for publishing a Post Incident Report following the resolution of an incident, with a default value of 24 hours. |
|---|---|
| What area does it affect? | Incident Management |
| What does the default mean? | The default value is "24", which sets the baseline numeric behavior for this property. |
| When should you review it? | Review this property when configuring SLAs for major incident reporting. |
Raw metadata from the property record.
| Property name | sn_sow_inc.pir.publish.hours |
|---|---|
| Sys ID | d20b09bd43657110f509038dd9b8f29c |
| Type | integer |
| Application | Incident Management for Service Operations Workspace |
| Default value | 24 |
| Description | Number of hours from incident resolution within which a Post Incident Report must be published. |
| Updated | 2024-02-13 09:16:56 |
Official references and nearby text excerpts where this property appears.
sn_sow_incOther properties in the same namespace.
sn_sow_inc.autoclose_origin.interaction
This property automatically changes the state of an origin interaction record to Wrap up or Closed Complete ba
sn_sow_inc.enable_kb_template
This boolean property activates the ability to generate Knowledge articles from incident templates in the SOW
sn_sow_inc.pir_pdf_preview_sow_page
This property defines the location of the PIR SOW preview page, impacting how post-incident reports are access