Property reference

sn_uni_req.universal_request_show_service_transition

This property enables the display of service transition comments when creating department requests from Universal Request. Admins should review it to ensure that requesters receive relevant transition details during the request process.

Default
true
Type
boolean
Application
Universal Request

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It controls the visibility of additional comments related to department transitions in Universal Request submissions.
What area does it affect? Universal Request functionality
What does the default mean? The default value is "true", which means this behavior is enabled by default.
When should you review it? Review this property when configuring request visibility settings or during updates to the Universal Request application.

Out of the box property record

Raw metadata from the property record.

Property name sn_uni_req.universal_request_show_service_transition
Sys ID 21c7f760870010101adc480688cb0b91
Type boolean
Application Universal Request
Default value true
Description Enable service transition comments while creating department requests from Universal Request
Updated 2025-08-04 03:37:16

Sources

Official references and nearby text excerpts where this property appears.

Context preview Snippet 1
... solution for UR to search and display closed Universal Requests that are similar to the UR created. Other Properties Enable service transition comments while creating department requests from Universal Request sn_uni_req.universal_request_show_service_transition Enables or disables the visibility of additional comments to the requester that mentions the details of the department transition. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, ...

More in sn_uni_req

Other properties in the same namespace.

All 14 properties in sn_uni_req →