Property reference

`sn_uni_req.ur_email`

The sn_uni_req.ur_email property specifies the general email address for Universal Requests. This property enables automatic creation of universal requests from incoming emails, streamlining the request process for users and reducing manual effort for administrators.

Default: requesthelp@example.com
Type: string
Application: Universal Request

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	It configures the email address that triggers the automatic creation of universal requests when emails are received, enhancing response efficiency.
What area does it affect?	Universal Request functionality
What does the default mean?	The default value is "requesthelp@example.com", which is the baseline setting used unless it is changed.
When should you review it?	Review this property when setting up or modifying email integration for universal requests.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_uni_req.ur_email`
Sys ID	`d698bbb1534320107465ddeeff7b121f`
Type	string
Application	Universal Request
Default value	`requesthelp@example.com`
Description	General email address for Universal Requests
Updated	2025-08-04 03:37:16

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... enables faster response time and quicker resolution for employees compared to the agents manually creating requests from emails. Configure the email IDs in the General email address for Universal Requests (sn_uni_req.ur_email) property. For more information, see Universal Request properties. By default, an email sent to these configured mail IDs will automatically create a universal request. Incoming emails marked with high importance ...

More in `sn_uni_req`

Other properties in the same namespace.

sn_uni_req.universal_request_needs_resolution_review_state This property sets the state and reason for review in the Universal Request application using a comma-separate sn_uni_req.universal_request_portal It specifies the suffix of the portal to which Universal Request links are redirected, affecting how users acc sn_uni_req.universal_request_route_state This property configures the state and reason for a primary ticket's transition back to Universal Request, aff sn_uni_req.universal_request_show_service_transition It controls the visibility of additional comments related to department transitions in Universal Request submi sn_uni_req.associated_ticket This property specifies whether associated tickets are created at the department level or service level, affec sn_uni_req.com.snc.universal_request.copy.attach It allows attachments associated with a universal request to be automatically copied to a target record, enhan sn_uni_req.com.snc.universal_request.copy.attributes It defines a list of attributes that are transferred from the originating universal request to new records cre sn_uni_req.com.snc.universal_request.copy.enable This property allows users to duplicate the details of an existing Universal Request, streamlining the process

All 14 properties in sn_uni_req →