Property reference

`sn_uni_req_ml.auto_categorization.min_confidence`

The property sets the minimum confidence level for predictive intelligence suggestions in Universal Request auto categorization. Admins should review this setting to ensure that only high-confidence suggestions are considered, impacting ticket categorization accuracy.

Default: 90
Type: string
Application: Predictive Intelligence for Universal Request

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	It determines the threshold of confidence required for auto categorization suggestions to be accepted in the Universal Request application.
What area does it affect?	Universal Request categorization
What does the default mean?	The default value is "90", which is the baseline setting used unless it is changed.
When should you review it?	Review this property when adjusting the accuracy of auto categorization suggestions.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_uni_req_ml.auto_categorization.min_confidence`
Sys ID	`ffbea11887761010fa30480688cb0bbe`
Type	string
Application	Predictive Intelligence for Universal Request
Default value	`90`
Description	The minimum confidence level required for the Universal Request auto categorization predictive intelligence suggestions to be considered
Updated	2021-04-23 05:45:49

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... solution for UR to predict the assignment group and create service level tickets. The minimum confidence level required for the Universal Request auto categorization predictive intelligence suggestions to be considered sn_uni_req_ml.auto_categorization.min_confidence Determines the minimum confidence level required for the Universal Request application to provide auto categorization suggestions using the predictive intelligence solution. Enable to auto-restrict requests with sensitive information sn_uni_req_ml.sensitive_detection Identifies ...

More in `sn_uni_req_ml`

Other properties in the same namespace.

sn_uni_req_ml.auto_categorization This property activates the auto categorization feature for universal requests, allowing the system to classif sn_uni_req_ml.sensitive_detection This property identifies and marks Universal Requests as sensitive if they contain sensitive information in th sn_uni_req_ml.sensitive_detection.min_confidence It determines the confidence level needed for the system to automatically mark Universal Requests with sensiti sn_uni_req_ml.similar_closed_universal_request It activates the feature that suggests similar closed Universal Requests to users, improving the relevance of

All 5 properties in sn_uni_req_ml →