Property reference

`sn_wfo_outlook.enable_outlook_sync`

The sn_wfo_outlook.enable_outlook_sync property enables synchronization between agents' calendars and Microsoft Outlook. Admins should ensure this property is set to true to facilitate seamless calendar management for agents using Workforce Optimization.

Default: Not stated
Type: Not stated
Application: Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property allows agents' schedules to sync with their Microsoft Outlook calendars, enhancing scheduling efficiency.
What area does it affect?	Workforce Optimization Scheduling
What does the default mean?	No default value is stated in the ServiceNow documentation.
When should you review it?	Review this property when configuring calendar synchronization for agents or troubleshooting calendar issues.

Property record

Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.

Property name	`sn_wfo_outlook.enable_outlook_sync`
Type	Not stated
Application	Not stated
Default value	Not stated
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... following Graph API permissions to synchronize Microsoft Outlook with team calendar. Graph API permissions Permission Type Calendars.ReadWrite Delegated Calendars.ReadWrite.Shared Delegated Calendars.ReadWrite Application After installing Microsoft Exchange Online Spoke, set the sn_wfo_outlook.enable_outlook_sync system property to true in the System © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, ...

Brazil docs View supporting context

Context preview Snippet 2

... Full access to user calendars Calendars.ReadWrite.Shared Delegated Read and write access to user and shared calendars Calendars.ReadWrite Application Read and write access to calendars in all mailboxes 2. Set the sn_wfo_outlook.enable_outlook_sync system property to true. For more information, see Scheduling components in Workforce Optimization for ITSM. 3. Add the email IDs of the users that you want to synchronize to the ...

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