Namespace

`glide.awa`

13 ServiceNow system properties in this namespace, with what each one does.

`glide.awa.affinity_history.max_days`	This property limits the duration, in days, for which agent affinity history is considered during evaluations, impacting how affinity is calculated.
`glide.awa.after_timeout_presence.enabled`	This property enables or disables the update of an agent's presence state according to assignment rules when a timeout happens.
`glide.awa.agent_affinity.enabled`	This property controls the agent affinity feature in assignment workflows, impacting how tasks are distributed among agents.
`glide.awa.assignment.assignment_group_overwrite`	This property determines whether the assignment group can be overwritten upon acceptance of a work item, affecting how assignments are managed.
`glide.awa.assignment.parallelization`	This property determines whether Advanced Work Assignment uses all nodes for work item offers, improving the speed of agent notifications and work item processing.
`glide.awa.assignment.parallelization_claim_limit`	This property defines the maximum number of claimed work items a node can reserve, impacting workload distribution and processing efficiency.
`glide.awa.bypass_max_wait_time.enabled`	It allows work items to remain visible in an agent's inbox by using the assignment rule timeout instead of the queue's maximum wait time.
`glide.awa.default_logging_duration`	This property determines the default time limit for logging activity in AWA Service Channels, stopping after the specified duration.
`glide.awa.enable_routing_subflow`	This property controls whether subflows are executed when work items are routed through AWA queues, impacting the routing behavior of service channels.
`glide.awa.enabled`	This property enables or disables the Advanced Work Assignment feature for users, affecting how work items are assigned within the system.
`glide.awa.filter_by_awa_skill`	This property allows the system to utilize the awa_skill table, enhancing the performance of agent skill mapping queries by leveraging cached references to cmn_skill.
`glide.awa.openframe.dial_on_accept`	This property determines whether phone numbers are dialed automatically upon accepting outgoing work items.
`glide.awa.outbound_subflow_interactive_timeout`	This property defines the maximum time allowed for subflows to execute when work items are routed through AWA queues.