Namespace
glide.connect
7 ServiceNow system properties in this namespace, with what each one does.
glide.connect.chat.disabled |
This property, when set to true, completely disables the Connect feature in the ServiceNow interface. |
glide.connect.enabled |
This property controls the visibility of the 'Create or Join Chat Room' link on the Incident form based on the Chat plugin status. |
glide.connect.open_links_in_frameset |
This property configures whether internal links in the Connect application open in a specific frameset, affecting how users interact with the interface. |
glide.connect.support.enabled |
This property determines whether Connect Support is active, affecting how users interact with support chat features in the ServiceNow platform. |
glide.connect.support.enter_queue_audio_alert |
This property enables or disables audio alerts for agents when new users join a support queue, enhancing real-time communication. |
glide.connect.support.reflect_system_messages |
This property enables or disables the reflection of system messages in support chat records, impacting how information is logged during support interactions. |
glide.connect.support.show_position_in_queue |
This property controls the visibility of the user's position in the queue within the browser's title bar. |