glide.connect.support.enabled The glide.connect.support.enabled property enables or disables Connect Support functionality. When enabled, users can access the Service Desk Chat button in the Employee Self-Service portal, which directs them to Connect Support instead of the legacy chat system.
trueThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property determines whether Connect Support is active, affecting how users interact with support chat features in the ServiceNow platform. |
|---|---|
| What area does it affect? | Connect Support functionality |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when configuring chat support options or transitioning from legacy chat systems. |
Raw metadata from the property record.
| Property name | glide.connect.support.enabled |
|---|---|
| Sys ID | 5d3a7e82531012002ae9f445fdc5870f |
| Type | boolean |
| Application | Global |
| Default value | true |
| Description | Disables or enables Connect Support. This property is for system use only and should not be modified. For more information, search the product documentation for "glide.connect.support.enabled". |
| Updated | 2015-12-15 18:58:54 |
Official references and nearby text excerpts where this property appears.
glide.connectOther properties in the same namespace.
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