com.glide.cs.available_topics_msg Sets the introductory text shown with available topics. The default tells users which topics are available and invites them to choose one before starting a conversation.
Here are available topics I can help with.The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property configures the introductory message shown to users regarding available topics for assistance. |
|---|---|
| What area does it affect? | User Interface Messaging |
| What does the default mean? | The default value is "Here are available topics I can help with.", which is the baseline setting used unless it is changed. |
| When should you review it? | Review this property when updating user-facing messages or improving user guidance. |
Raw metadata from the property record.
| Property name | com.glide.cs.available_topics_msg |
|---|---|
| Sys ID | d2d664369fe310100d74d46d842e7052 |
| Type | string |
| Application | Global |
| Default value | Here are available topics I can help with. |
| Description | Introductory message for available topics. |
| Updated | 2024-05-25 03:39:10 |
Official references and nearby text excerpts where this property appears.
com.glideOther properties in the same namespace.
com.glide.cs.autopilot.agent_initiated_msg
It configures the message shown to agents indicating that an autopilot topic has been initiated, with a placeh
com.glide.cs.autopilot.client_finished_message
It configures the message shown to the chat client upon completion of an autopilot topic, allowing for dynamic
com.glide.cs.autopilot.client_initiated_header
It configures the header message displayed to users when a live agent activates an autopilot topic in the Virt
com.glide.cs.autopilot.client_initiated_message
It configures a message visible to the chat client that informs users when an agent has initiated an autopilot
com.glide.cs.b2b.sys_id
This property retrieves the sys_id for the Bot to Bot messaging channel, influencing how timeouts are handled
com.glide.cs.b2b_conversation_idle_timeout
This property configures the idle timeout period for B2B conversations, defaulting to 3600 seconds.
com.glide.cs.branding.agent_bubble_bg_color
This property configures the background color of agent chat bubbles in the ServiceNow platform, affecting the
com.glide.cs.branding.agent_bubble_font_color
This property defines the color of the font used in agent chat bubbles, impacting the visual appearance of cha